ABOUT YOU
We are looking for a passionate and guest‑focused Senior Waiter/Waitress to become a valued member of our outstanding Straits Kitchen Restaurant & Bar team at Pan Pacific London. You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure, you take pride in creating memorable experiences at every opportunity.
JOB SUMMARY
As a Senior Waiter/Waitress in our Straits Kitchen Restaurant & Bar, you will play a key role in delivering exceptional, personalised experiences for every guest. You will act as a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. This is a demanding yet highly rewarding position, requiring a genuine passion for hospitality and a consistent commitment to excellence.
RESPONSIBILITIES
- Follow restaurant standards, policies, and procedures consistently, working collaboratively with all team members to maintain Forbes Five‑Star service excellence.
- Maintain comprehensive knowledge of:
- All food items, liquor brands, beers, and non‑alcoholic beverages available in the restaurant.
- Wines and champagnes available by the glass, as well as key selections from the wine list.
- Appropriate glassware and garnishes for each beverage.
- All menu items, including preparation methods, cooking times, ingredients, sauces, portion sizes, garnishes, presentation standards, and pricing.
- Daily specials and any unavailable items.
- Restaurant layout, including table, seat, and station numbers, table set‑ups, seating capacity, hours of operation, price range, and dress code.
- Daily house count, arrivals, departures, and VIP reservations.
- In‑house group activities, including locations and timings.
- Correct usage, handling, and maintenance of all restaurant equipment.
- All departmental policies and service procedures.
- Assist in welcoming and escorting guests to their tables in accordance with departmental standards, ensuring tables are prepared and presented to deliver an exceptional guest experience.
- Anticipate guest needs proactively, respond promptly to requests, and acknowledge all guests in a warm, attentive, and professional manner, regardless of business levels or time of day. Promote positive guest relations at all times.
- Take and manage restaurant reservations and cancellations in line with departmental procedures when a Host/Hostess or senior colleague is unavailable, ensuring accuracy and professionalism at all times.
YOUR BENEFITS WORKING AS A SENIOR WAITER/WAITRESS AT PAN PACIFIC LONDON
- Access to Mental Health First Aiders
- An extra day off to celebrate your birthday
- Cycle to Work Scheme
- Employee Referral Scheme
- Season Ticket Loan
- Enhanced Maternity and Paternity Policies
- Eye Care Voucher Scheme
- Social and Employee Wellness Activities
- Employee Assistance Programme, including 24/7 virtual GP and financial advisors
- Two hotel‑wide social events per year, plus additional team gatherings
- Flexible Work Policy
- Complimentary dry cleaning for uniforms and work attire
- Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
- Guest Experience Programme
- 50% discount on food and beverage at Pan Pacific outlets within the hotel
- 30% discount on internal spa treatments
- 30% discount on food and beverage across Pan Pacific Hotel Group properties
- Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
- Complimentary meals prepared daily by our chefs
- Two fully paid Study Days per year (in addition to annual leave)
- Two fully paid Volunteer Days per year (in addition to annual leave)
- Career Progression: committed to coaching and supporting internal development within Pan Pacific Hotels Group
- Additional perks through YuLife
- Dedicated discounts with local eateries
ELIGIBILITY
All applicants for the role of Senior Waiter/Waitress must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.
