Waiter

WHO ARE WE

At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London’s prestigious Square Mile.

With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.

A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.

ABOUT YOU

We are looking for a passionate and guest-focused Senior Waiter/Waitress to become a valued member of our outstanding Straits Kitchen Restaurant & Bar team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity.

If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

As a Senior Waiter/Waitress in our Straits Kitchen Restaurant & Bar, you will play a key role in delivering exceptional, personalised experiences for every guest. You will act as a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. In this role, you will combine outstanding customer service, strong attention to detail, and confident leadership skills. As a Senior Waiter/Waitress, you will support the team in maintaining high service standards while creating memorable and engaging dining experiences for our guests. This is a demanding yet highly rewarding position, requiring a genuine passion for hospitality and a consistent commitment to excellence. Your responsibilities will include, but are not limited to:

• Follow restaurant standards, policies, and procedures consistently, working collaboratively with all team members to maintain Forbes Five-Star service excellence.
• Maintain comprehensive knowledge of:
  a) All food items, liquor brands, beers, and non-alcoholic beverages available in the restaurant.
  b) Wines and champagnes available by the glass, as well as key selections from the wine list.
  c) Appropriate glassware and garnishes for each beverage.
  d) All menu items, including preparation methods, cooking times, ingredients, sauces, portion sizes, garnishes, presentation standards, and pricing.
  e) Daily specials and any unavailable items.
  f) Restaurant layout, including table, seat, and station numbers, table set-ups, seating capacity, hours of operation, price range, and dress code.
  g) Daily house count, arrivals, departures, and VIP reservations.
  h) In-house group activities, including locations and timings.
  i) Correct usage, handling, and maintenance of all restaurant equipment.
  j) All departmental policies and service procedures.
• Assist in welcoming and escorting guests to their tables in accordance with departmental standards, ensuring tables are prepared and presented to deliver an exceptional guest experience.
• Anticipate guest needs proactively, respond promptly to requests, and acknowledge all guests in a warm, attentive, and professional manner, regardless of business levels or time of day. Promote positive guest relations at all times.
• Take and manage restaurant reservations and cancellations in line with departmental procedures when a Host/Hostess or senior colleague is unavailable, ensuring accuracy and professionalism at all times.

YOUR BENEFITS WORKING AS A SENIOR WAITER/WAITRESS AT PAN PACIFIC LONDON

At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:

· Access to Mental Health First Aiders

· An extra day off to celebrate your birthday

· Cycle to Work Scheme

· Employee Referral Scheme

· Season Ticket Loan

· Enhanced Maternity and Paternity Policies

· Eye Care Voucher Scheme

· Social and Employee Wellness Activities

· Employee Assistance Programme, including 24/7 virtual GP and financial advisors

· Two hotel-wide social events per year, plus additional team gatherings

· Flexible Work Policy

· Complimentary dry cleaning for uniforms and work attire

· Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year

· Guest Experience Programme

· 50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London

· 30% Discount on internal spa treatments

· 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties

· Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group

· Complimentary meals prepared daily by our chefs

· Two fully paid Study Days per year (in addition to annual leave)

· Two fully paid Volunteer Days per year (in addition to annual leave)

· Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group

· Additional perks through YuLife

· Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025. Renowned for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

Join Our Family in the Heart of the City
Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

• Hotel of the Year – Group (2023) | Catey Awards
• Hotel of the Year – London (2022/2023) | AA Hospitality Awards
• Forbes Five-Star Rating | 2022/2023
• Forbes Five-Star Rating | 2023/2024
• Forbes Five-Star Rating | 2024/2025
• Forbes Five-Star Rating | 2025/2026
• Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024
• Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025

Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.

Eligibility: All applicants for the role of Senior Waiter/Waitress must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.