At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for guests at our Ginger Lily Bar & Lounge.
- Company: Join Pan Pacific London, a luxury hotel known for its world-class dining and wellness offerings.
- Benefits: Enjoy flexible work, discounts, wellness activities, and career progression opportunities.
- Other info: Must have the legal right to work in the UK; proof will be needed at the interview.
- Why this job: Be part of a prestigious team in a vibrant location, enhancing guest experiences with your passion.
- Qualifications: No specific experience required, just bring your enthusiasm and commitment to excellence.
The predicted salary is between 20000 - 28000 £ per year.
WHO ARE WE
At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile.
With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.
A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.
ABOUT YOU
We are looking for a passionate and guest-focused Part-Time Waiter to become a valued member of our outstanding Ginger Lily Lounge & Bar team at Pan Pacific London.
You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity.
If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.
JOB SUMMARY
As a Part-Time Waiter in our Ginger Lily Lounge & Bar team, you will play a key role in delivering exceptional, personalised guest experiences. As a true ambassador of Pan Pacific London, you will ensure every interaction reflects our commitment to excellence. Your responsibilities will include, but are not limited to:
· Deliver exceptional service in line with Ginger Lily and Pan Pacific London standards and values.
· Collaborate effectively with team members to ensure a seamless guest experience.
· Maintain full knowledge of:
· All cocktails, premium spirits, wines, champagnes, beers, and non-alcoholic beverages offered at Ginger Lily Bar & Lounge.
· Bar menu items, including preparation methods, ingredients, portion sizes, garnishes, allergens, and presentation.
· Beverage pairings and recommendations to enhance guest experiences.
· Greet and engage guests warmly, creating a personalised and memorable experience.
· Handle guest feedback with empathy and professionalism, escalating when necessary.
· Anticipate and respond promptly to guest needs, ensuring service remains gracious and professional at all times.
· Ensure bar and lounge areas are fully prepared before service, including all mise en place.
YOUR BENEFITS WORKING AS A PART-TIME WAITER AT PAN PACIFIC LONDON
At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:
· Access to Mental Health First Aiders
· An extra day off to celebrate your birthday
· Cycle to Work Scheme
· Employee Referral Scheme
· Season Ticket Loan
· Enhanced Maternity and Paternity Policies
· Eye Care Voucher Scheme
· Social and Employee Wellness Activities
· Employee Assistance Programme, including 24/7 virtual GP and financial advisors
· Two hotel-wide social events per year, plus additional team gatherings
· Flexible Work Policy
· Complimentary dry cleaning for uniforms and work attire
· Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
· Guest Experience Programme
· 50% Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London
· 30% Discount on internal spa treatments
· 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
· Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
· Complimentary meals prepared daily by our chefs
· Two fully paid Study Days per year (in addition to annual leave)
· Two fully paid Volunteer Days per year (in addition to annual leave)
· Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
· Additional perks through YuLife
· Dedicated discounts with local eateries
ABOUT PAN PACIFIC HOTELS GROUP
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025. Renowned for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.
Join Our Family in the Heart of the City
Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:
₋ Hotel of the Year – Group (2023) | Catey Awards
₋ Hotel of the Year – London (2022/2023) | AA Hospitality Awards
₋ Forbes Five-Star Rating | 2022/2023
₋ Forbes Five-Star Rating | 2023/2024
₋ Forbes Five-Star Rating | 2024/2025
₋ Forbes Five-Star Rating | 2025/2026
₋ Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024
₋ Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025
Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.
Eligibility: All applicants for the role of Part-Time Waiter must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.
Waiter in London employer: Pan Pacific London
Pan Pacific London is an excellent employer, offering a vibrant work culture that prioritises exceptional guest experiences and employee satisfaction. With flexible work policies, generous discounts, and clear pathways for career progression, our team members thrive in a supportive environment that encourages personal and professional growth right in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter in London
✨Tip Number 1
Familiarise yourself with the menu and beverage offerings at Ginger Lily Bar & Lounge. Knowing the cocktails, wines, and spirits inside out will not only impress your interviewers but also show your commitment to providing exceptional service.
✨Tip Number 2
Demonstrate your ability to handle pressure by sharing examples from past experiences where you successfully managed busy shifts or difficult customers. This will highlight your calmness and professionalism, which are key traits for a waiter in a high-end establishment.
✨Tip Number 3
Showcase your passion for guest service by preparing thoughtful questions about the Pan Pacific London’s values and culture. This will reflect your genuine interest in becoming part of their team and your understanding of what it means to create memorable experiences.
✨Tip Number 4
Network with current or former employees of Pan Pacific London if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Waiter in London
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Waiter at Pan Pacific London. Familiarise yourself with their service standards and the importance of guest interaction.
Tailor Your CV:Highlight relevant experience in hospitality, focusing on your ability to provide exceptional service and work under pressure. Mention any specific skills related to beverage knowledge or customer engagement.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for hospitality and your commitment to creating memorable guest experiences. Use specific examples from your past roles to demonstrate your skills and dedication.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Pan Pacific London
✨Know the Menu Inside Out
Familiarise yourself with the bar menu, including all cocktails, spirits, wines, and non-alcoholic beverages. Be prepared to discuss preparation methods, ingredients, and potential pairings to impress your interviewers.
✨Showcase Your Guest-Focused Attitude
Demonstrate your passion for providing exceptional service. Share examples of how you've created memorable experiences for guests in previous roles, highlighting your empathy and professionalism.
✨Prepare for Teamwork Questions
Since collaboration is key in this role, be ready to discuss your experience working in teams. Think of specific instances where you contributed to a seamless guest experience alongside colleagues.
✨Handle Feedback Gracefully
Expect questions about how you manage guest feedback. Prepare to explain how you would handle complaints or suggestions with empathy and professionalism, showcasing your commitment to excellence.
