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- Tasks: Welcome guests, manage luggage, and ensure a safe, pleasant overnight experience.
- Company: Join Pan Pacific London, a luxury hotel known for exceptional service and wellness.
- Benefits: Enjoy discounts, extra days off, and support for your mental health and career growth.
- Why this job: Be part of a prestigious team in a vibrant location, creating memorable guest experiences.
- Qualifications: No specific experience required, just a passion for hospitality and a friendly attitude.
- Other info: Must have the legal right to work in the UK; proof required at interview.
The predicted salary is between 24000 - 36000 £ per year.
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Nestled in the heart of London’s prestigious Square Mile, Pan Pacific London seamlessly blends graceful luxury, innovative wellness, world-class dining, and exceptional service.
Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY, our state-of-the-art wellbeing floor, complete with an infinity pool, advanced gym, and indulgent spa treatments.
At Pan Pacific London, luxury meets excellence, and we invite you to be part of it.
ABOUT YOU
We’re looking for a passionate and guest-focused Night Porter to become a valued part of our outstanding Concierge team at Pan Pacific London.
You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you strive to create memorable experiences at every opportunity.
If you take pride in your work, pay close attention to detail, and consistently put people at the heart of everything you do, we would be delighted to hear from you.
JOB SUMMARY
As a Night Porter in our Concierge, you will play a key role in delivering exceptional, personalised experiences for every guest. You will be a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. Your responsibilities will include, but are not limited to:
- Provide a warm and professional welcome and farewell to guests, assisting with luggage during late arrivals and early departures.
- Ensure guest comfort by handling overnight deliveries and pickups from guest rooms, and managing any guest or hotel package requests.
- Greet and escort guests to their rooms as needed during night hours.
- Monitor the lobby and public areas to maintain cleanliness, security, and guest satisfaction throughout the night.
- Assist with night audits or administrative tasks when required, supporting front desk operations.
- Respond calmly and efficiently to any emergencies or guest concerns, ensuring a safe and pleasant overnight experience.
YOUR BENEFITS WORKING AS A NIGHT PORTER AT PAN PACIFIC LONDON
As a company, we take pride in our close-knit culture, commitment to development, and focus on wellbeing. Here’s what we offer:
- Access to Mental Health First Aiders
- An extra day off to celebrate your birthday
- Cycle to Work Scheme
- Employee Referral Scheme
- Season Ticket Loan
- Enhanced Maternity and Paternity Policies
- Eye Care Voucher Scheme
- Social and Employee Wellness Activities
- Employee Assistance Programme, including 24/7 virtual GP and financial advisors
- Two hotel-wide social events per year, plus additional team gatherings
- Complimentary dry cleaning for uniforms and work attire
- Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
- 50% Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London
- 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
- Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
- Complimentary meals prepared daily by our chefs
- Two fully paid Study Days per year (in addition to annual leave)
- Two fully paid Volunteer Days per year (in addition to annual leave)
- Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
- Additional perks through YuLife
- Dedicated discounts with local eateries
ABOUT PAN PACIFIC HOTELS GROUP
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe—including seven new openings by 2025. Known for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.
Join Our Family in the Heart of the City
Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:
- Hotel of the Year – Group (2023) | Catey Awards
- Hotel of the Year – London (2022/2023) | AA Hospitality Awards
Please note: All applicants for the role of Night Porter must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required from all candidates at the interview stage.
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Night Porter employer: Pan Pacific London
Contact Detail:
Pan Pacific London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the Pan Pacific London brand and its values. Understanding their commitment to luxury and exceptional service will help you align your responses during interviews, showcasing how you can contribute to their guest-focused approach.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles, especially those that involved night shifts. This will demonstrate your ability to handle the unique challenges of being a Night Porter and reassure them of your capability to maintain guest satisfaction during late hours.
✨Tip Number 3
Prepare to discuss scenarios where you've successfully managed guest concerns or emergencies. Being calm under pressure is crucial for this role, so sharing specific examples will illustrate your problem-solving skills and professionalism.
✨Tip Number 4
Network with current or former employees of Pan Pacific London if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Night Porter position. Understand the key responsibilities and the qualities Pan Pacific London is looking for in a candidate.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the Night Porter role. Emphasise your guest service experience, attention to detail, and ability to handle pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing exceptional guest experiences. Use specific examples from your past roles to demonstrate how you embody the qualities they seek.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for the Night Porter role.
How to prepare for a job interview at Pan Pacific London
✨Showcase Your Guest-Focused Attitude
As a Night Porter, your role revolves around providing exceptional service. Be prepared to share examples of how you've gone above and beyond for guests in previous roles, demonstrating your commitment to creating memorable experiences.
✨Demonstrate Calmness Under Pressure
The night shift can bring unexpected challenges. Think of situations where you had to remain calm and composed during busy or stressful times, and be ready to discuss these experiences during the interview.
✨Highlight Attention to Detail
Attention to detail is crucial in hospitality. Prepare to discuss how you ensure cleanliness and security in public areas, as well as how you handle guest requests meticulously, showcasing your dedication to excellence.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to respond to emergencies. Practice articulating your thought process and actions in hypothetical scenarios, ensuring you convey your ability to handle various situations effectively.
