At a Glance
- Tasks: Supervise and develop the reception team while delivering exceptional guest experiences.
- Company: Join the prestigious Pan Pacific London, a luxury hotel redefining hospitality.
- Benefits: Enjoy flexible work, discounts, wellness activities, and career progression opportunities.
- Other info: Experience a close-knit culture with exciting social events and personal development.
- Why this job: Be an ambassador for excellence in a vibrant, supportive environment.
- Qualifications: Confident, empathetic individuals with a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile. With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.
A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.
We are looking for a passionate and result-driven Front Desk Supervisor to become a valued member of our outstanding Reception team at Pan Pacific London. You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity. If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.
As a Front Desk Supervisor in our Reception department, you will play a key role in delivering exceptional, personalised experiences for every guest. You will be a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. Your responsibilities will include, but are not limited to:
- Supervise, coach and develop the team, including managing the performance of the team as needed.
- Possess good judgement and be able to act with autonomy when dealing with issues with our guests.
- Act with integrity when dealing with any confidential information or situations connected to our guests or the company.
- Have an uncanny ability to anticipate guest needs and go the extra mile.
- The first point of contact who will be on hand to deliver a memorable experience for our guest.
At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:
- Access to Mental Health First Aiders
- An extra day off to celebrate your birthday
- Cycle to Work Scheme
- Employee Referral Scheme
- Season Ticket Loan
- Enhanced Maternity and Paternity Policies
- Eye Care Voucher Scheme
- Social and Employee Wellness Activities
- Employee Assistance Programme, including 24/7 virtual GP and financial advisors
- Two hotel-wide social events per year, plus additional team gatherings
- Flexible Work Policy
- Complimentary dry cleaning for uniforms and work attire
- Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
- Guest Experience Programme
- 50% Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London
- 30% Discount on internal spa treatments
- 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
- Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
- Complimentary meals prepared daily by our chefs
- Two fully paid Study Days per year (in addition to annual leave)
- Two fully paid Volunteer Days per year (in addition to annual leave)
- Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
- Additional perks through YuLife
- Dedicated discounts with local eateries
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025. Renowned for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.
Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:
- Hotel of the Year – Group (2023) | Catey Awards
- Hotel of the Year – London (2022/2023) | AA Hospitality Awards
- Forbes Five-Star Rating | 2022/2023
- Forbes Five-Star Rating | 2023/2024
- Forbes Five-Star Rating | 2024/2025
- Forbes Five-Star Rating | 2025/2026
- Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024
- Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025
Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.
Eligibility: All applicants for the role of Front Desk Supervisor must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.
Front Desk Supervisor in London employer: Pan Pacific London
At Pan Pacific London, we pride ourselves on fostering a close-knit and supportive work culture that prioritises employee wellbeing and development. As a Front Desk Supervisor, you will enjoy a range of benefits including flexible working policies, career progression opportunities, and unique perks such as complimentary meals and discounts across our properties. Join us in the heart of the city, where your contributions are valued and excellence is celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Supervisor in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Pan Pacific London's values and culture. This way, you can show how your passion for hospitality aligns with their commitment to excellence.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your confidence and empathy, which are key traits for a Front Desk Supervisor.
✨Tip Number 3
Dress to impress! Make sure your outfit reflects the luxury and professionalism of Pan Pacific London. First impressions matter, so look sharp and feel confident when you walk in.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front Desk Supervisor in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about creating memorable experiences for guests, so share any relevant stories or examples that highlight your passion.
Tailor Your CV:Make sure your CV is tailored to the Front Desk Supervisor role. Highlight your experience in customer service and any supervisory roles you've held. We love seeing how your skills align with our commitment to excellence!
Be Professional Yet Approachable:Your written application should reflect the balance of professionalism and warmth we value at Pan Pacific London. Use a friendly tone while maintaining a level of formality that shows you take the opportunity seriously.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Pan Pacific London
✨Know the Company Inside Out
Before your interview, take some time to research Pan Pacific London. Familiarise yourself with their values, services, and recent accolades. This will not only show your genuine interest but also help you tailor your responses to align with their commitment to excellence.
✨Showcase Your People Skills
As a Front Desk Supervisor, you'll be interacting with guests and colleagues constantly. Prepare examples of how you've handled guest interactions in the past, especially under pressure. Highlight your empathy and professionalism to demonstrate that you can create memorable experiences.
✨Prepare for Situational Questions
Expect questions that assess your judgement and ability to act autonomously. Think of scenarios where you had to make quick decisions or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This reflects your understanding of the industry standards and shows that you take pride in your appearance, just like you would expect from a Front Desk Supervisor at Pan Pacific London.
