Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create memorable guest experiences and manage in-room dining orders with a warm, welcoming approach.
- Company: Join the prestigious Pan Pacific London, known for luxury and exceptional service.
- Benefits: Enjoy flexible work, discounts, wellness activities, and career progression opportunities.
- Why this job: Be part of a close-knit team in a vibrant environment that values your contributions.
- Qualifications: Passion for hospitality and excellent communication skills are essential.
- Other info: Work in a Forbes Five-Star property with exciting social events and development support.
The predicted salary is between 24000 - 36000 £ per year.
WHO ARE WE
Nestled in the heart of London’s prestigious Square Mile, Pan Pacific London seamlessly blends graceful luxury, innovative wellness, world-class dining, and exceptional service. Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY, our state-of-the-art wellbeing floor, complete with an infinity pool, advanced gym, and indulgent spa treatments. At Pan Pacific London, luxury meets excellence and we invite you to be part of it.
ABOUT YOU
We’re on the lookout for a passionate and guest-focused Service One Agent to become a valued part of our outstanding Service One team at Pan Pacific London. You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you strive to create memorable experiences at every opportunity. If you take pride in your work, pay close attention to detail, and consistently put people at the heart of everything you do, we would be delighted to hear from you.
JOB SUMMARY
Working as the Service One Agent, you will play a crucial role in the guests’ journey at Pan Pacific London from the Room and Food and beverage side and is also the engine of the In-Room Dining operation, responsible for the guests’ orders taking aspect. You will set the tone for our guests calling into the hotel by creating a warm welcome in the Call Centre. You will also be charged with delivering a seamless and memorable in-room dining experience from start to finish. Your responsibilities will include, but are not limited to:
- Excellent communicator as you create the first impression across all contacts (guests, associates, suppliers, visitors, residents) to ensure a memorable experience at Pan Pacific London.
- Responsible for creating a seamless in-room dining experience by ensuring all in-room dining orders are accurate, clear and complete.
- Knowledge of our F&B offerings, specials and promotions so that you can recommend and enhance our guest’s in-room dining experience.
- You welcome each call with a warm smile and a pleasant tone. You value our guests by using their guest names, and you act as a bridge that can connect our guests to the right people.
YOUR BENEFITS WORKING AS A SERVICE ONE AGENT AT PAN PACIFIC LONDON
As a company, we take pride in our close-knit culture, commitment to development, and focus on wellbeing. Here’s what we offer:
- Access to Mental Health First Aiders
- An extra day off to celebrate your birthday
- Cycle to Work Scheme
- Employee Referral Scheme
- Season Ticket Loan
- Enhanced Maternity and Paternity Policies
- Eye Care Voucher Scheme
- Social and Employee Wellness Activities
- Employee Assistance Programme, including 24/7 virtual GP and financial advisors
- Two hotel-wide social events per year, plus additional team gatherings
- Flexible Work Policy
- Complimentary dry cleaning for uniforms and work attire
- Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
- Guest Experience Programme
- 50% Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London
- 30% Discount on internal spa treatments
- 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
- Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
- Complimentary meals prepared daily by our chefs
- Two fully paid Study Days per year (in addition to annual leave)
- Two fully paid Volunteer Days per year (in addition to annual leave)
- Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
- Additional perks through YuLife
- Dedicated discounts with local eateries
ABOUT PAN PACIFIC HOTELS GROUP
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe—including seven new openings by 2025. Known for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.
Join Our Family in the Heart of the City
Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:
- Hotel of the Year – Group (2023) | Catey Awards
- Hotel of the Year – London (2022/2023) | AA Hospitality Awards
- Forbes Five-Star Rating | 2022/2023
- Forbes Five-Star Rating | 2023/2024
- Forbes Five-Star Rating | 2024/2025
- Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024
- Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025
Please note: All applicants for the role of Service One Agent must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required from all candidates at the interview stage.
Call Centre/Service One Agent in London employer: Pan Pacific London
Contact Detail:
Pan Pacific London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre/Service One Agent in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Pan Pacific London's values and culture. This way, you can show how your passion for guest service aligns perfectly with their mission.
✨Tip Number 2
Practice your communication skills! As a Service One Agent, you'll be the first point of contact for guests. Role-play with a friend or family member to nail that warm welcome and ensure you're calm under pressure.
✨Tip Number 3
Know the menu inside out! Familiarise yourself with the food and beverage offerings at Pan Pacific London. Being able to recommend dishes will not only impress your interviewers but also show your commitment to enhancing guest experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It’s a great way to express your appreciation and reiterate your enthusiasm for the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Call Centre/Service One Agent in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about creating memorable experiences for guests, so share any relevant stories or experiences that highlight your passion.
Be Personable: Remember, you're applying for a role where communication is key. Use a friendly tone in your application and make sure to address how you can create a warm welcome for our guests. We love seeing applicants who can connect with people!
Highlight Attention to Detail: As a Service One Agent, accuracy is crucial. In your application, mention specific examples of how you've demonstrated attention to detail in previous roles. This will show us that you understand the importance of getting things right for our guests.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to showcase your skills and personality in the best light. We can't wait to hear from you!
How to prepare for a job interview at Pan Pacific London
✨Know the Company Inside Out
Before your interview, take some time to research Pan Pacific London. Familiarise yourself with their values, services, and recent accolades. This will not only show your genuine interest but also help you tailor your responses to align with their culture.
✨Practice Your Communication Skills
As a Service One Agent, excellent communication is key. Practice speaking clearly and warmly, as if you were welcoming a guest. Role-play common scenarios you might encounter in the role, focusing on how to create a memorable experience for guests.
✨Showcase Your Empathy and Professionalism
During the interview, highlight examples from your past experiences where you demonstrated empathy and professionalism. Share stories that illustrate how you handled challenging situations while maintaining a calm and positive attitude.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in the Service One Agent role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
