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- Tasks: Create exceptional dining experiences for guests in a luxury hotel setting.
- Company: Join Pan Pacific London, a prestigious hotel known for its elegant design and top-notch service.
- Benefits: Enjoy perks like extra days off, wellness activities, and discounts on food and spa treatments.
- Why this job: Be part of a supportive team focused on guest satisfaction and personal development.
- Qualifications: No specific experience required, just a passion for hospitality and a positive attitude.
- Other info: Opportunities for growth and internal development within a global hotel brand.
The predicted salary is between 24000 - 36000 £ per year.
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Pan Pacific London brings understated, comforting, and approachable luxury to London’s premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses wellbeing innovation and impeccable service across a variety of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.
ABOUT YOU
We are looking for a passionate and guest-focused In-Room Dining Server to join our incredible In-Room Dining Team at Pan Pacific London.
You should show confidence, empathy, and professionalism when dealing with guests and colleagues. You are calm under pressure and committed to delivering the best experience for our guests.
If you are dedicated to providing exceptional care, take pride and pay attention to detail in your work, and prioritize people in every decision, we would love to hear from you.
JOB SUMMARY
As an In-Room Dining Server, you will be responsible for creating exceptional experiences for our guests. Your responsibilities include, but are not limited to:
- Setting trolleys and trays according to orders and standards
- Ensuring all linen, cutlery, glasses, and dishes are clean and well-presented before delivery
- Having full knowledge and understanding of all food and beverage menu items
- Clearing trolleys and trays from guest rooms and corridors
BENEFITS OF WORKING AS AN IN-ROOM DINING SERVER AT PAN PACIFIC LONDON
We pride ourselves on our close-knit relationships, development, and wellbeing. We offer you:
- Access to Mental Health First Aiders
- Celebrate your birthday with an extra day off
- Cycle to Work Scheme
- Seasonal Ticket Loan
- Enhanced Maternity and Paternity Policy
- Eye Care Voucher Scheme
- Social & Employee Wellness Activities
- Employee Assistance Programme including 24/7 virtual GP and financial advisors
- Two hotel-wide social events a year, plus additional gatherings
- Dry cleaning for uniforms and work attire
- Reward and Recognition programs such as Star of the Month, Manager of the Quarter, and Star of the Year
- Guest Experience Programme
- Discounts on our Food and Beverage Outlets
- Discounts on Internal Spa Treatments
- Culture Club focusing on Diversity and Inclusion
- Friends and Family rates at our hotel and other Pan Pacific properties
- Complimentary meals prepared by our chefs
- Two fully paid Study Days per year, in addition to annual leave
- Two Volunteer Days per year, fully paid and in addition to annual leave
- Opportunities for internal growth and development within the PPH Group
- Additional YuLife Perks
ABOUT PAN PACIFIC LONDON
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand with nearly 30 hotels and serviced suites across Asia Pacific, North America, and Europe, including seven upcoming properties by 2025. Pan Pacific is committed to delivering sincere and graceful service, offering luxurious hospitality. We strive for excellence and are a trusted choice for memorable experiences.
Join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property, recently awarded:
- Hotel of the Year, Group 2023 | Catey Awards
- Hotel of the Year, London 2022/2023 | AA Hospitality Awards
Our team looks forward to welcoming you.
Please note that all applicants for In-Room Dining Server must be eligible to live and work in the UK, without restrictions. Documentation of eligibility will be required from all candidates.
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In Room Dining Server employer: Pan Pacific London
Contact Detail:
Pan Pacific London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Room Dining Server
✨Tip Number 1
Familiarise yourself with the Pan Pacific London and its dining offerings. Understanding their menu and the unique aspects of their service will help you stand out during any informal conversations or networking opportunities.
✨Tip Number 2
Showcase your passion for guest service by sharing relevant experiences in your discussions. Whether it's a previous role or a personal anecdote, demonstrating your commitment to exceptional service can leave a lasting impression.
✨Tip Number 3
Prepare to discuss how you handle pressure and maintain professionalism in challenging situations. The ability to remain calm and composed is crucial in the hospitality industry, especially in a fast-paced environment like in-room dining.
✨Tip Number 4
Engage with current employees or alumni from Pan Pacific London on social media platforms. Building connections can provide insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace In Room Dining Server
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an In-Room Dining Server. Familiarise yourself with the expectations outlined in the job description, such as attention to detail and guest interaction.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality or customer service. Emphasise skills like empathy, professionalism, and the ability to work under pressure, which are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional guest experiences. Mention specific examples from your past roles that demonstrate your commitment to service and attention to detail.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your professionalism.
How to prepare for a job interview at Pan Pacific London
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for providing exceptional service during the interview. Share specific examples of how you've gone above and beyond for guests in previous roles, as this aligns perfectly with the values of Pan Pacific London.
✨Demonstrate Calmness Under Pressure
In the hospitality industry, things can get hectic. Be prepared to discuss situations where you successfully managed stress or handled difficult guests. This will showcase your ability to remain composed and professional, which is crucial for an In-Room Dining Server.
✨Know the Menu Inside Out
Familiarise yourself with the food and beverage offerings at Pan Pacific London before the interview. Being able to discuss menu items confidently will demonstrate your commitment to the role and your readiness to provide informed recommendations to guests.
✨Highlight Attention to Detail
Since the role involves setting up trolleys and trays to high standards, be ready to talk about how you ensure quality and presentation in your work. Mention any past experiences where your attention to detail made a significant impact on guest satisfaction.
