Housekeeping Floor Supervisor

WHO ARE WE

Nestled in the
heart of London’s prestigious Square Mile, Pan
Pacific London seamlessly blends graceful luxury, innovative wellness, world-class dining, and
exceptional service.

Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality.
Guests can unwind at SENSORY,
our state-of-the-art wellbeing floor,
complete with an infinity pool, advanced gym, and
indulgent spa treatments.

At
Pan Pacific London, luxury meets excellence and we invite you to be part of it.

ABOUT YOU

We’re
on the looking for a passionate and guest-focused Floor Supervisor to become a
valued part of our outstanding Housekeeping team at Pan Pacific London.

You
bring confidence, empathy, and professionalism to every interaction, whether
with guests or colleagues. Calm under pressure and committed to excellence, you
strive to create memorable experiences at every opportunity.

If
you take pride in your work, pay close attention to detail, and consistently
put people at the heart of everything you do, we would be delighted to hear
from you.

JOB SUMMARY

As
a Floor Supervisor in our Housekeeping department, you will play a key role in
delivering exceptional, personalised experiences for every guest. You will be a
true ambassador of Pan Pacific London, ensuring every interaction reflects our
commitment to excellence. You will be responsible to ensure that all
guestrooms/public areas are cleaned and supplied according to standards set by
Pan Pacific Hotels Group. Supervise and inspect the cleaning of guest rooms,
service areas, guest corridors, and back of the house staircases and all public
areas as assigned to ensure that a high standard of cleanliness is maintained
at all times. Also, be responsible for planning coordination and administration
of rooms/ public area operations. Your responsibilities will include, but are
not limited to:

·
Assist in overseeing all external contractors
working in the hotel

·
Assist in overseeing all maintenance of plants,
gardening and landscaping operations of the hotel, including floral
arrangements.

·
Maintain a high level of guest service and ensure
rapid and professional response to all guest requests. Supervise the
distribution of work assignments to Room Attendants and Porters to ensure
maximum output.

·
Assign
special duties to Room Attendants and Linen/House Porters on designated floors.

·
Constantly monitor the computer system throughout
the shift updating any change of room status.

·
Check and return to Reception a constant flow of
serviced guest rooms as per occupancy requirement.

·
Report to the Housekeeping office any rooms which
do not require service, are “Do Not Disturb” or are double locked by the
afternoon and to log these on the hand over.

YOUR BENEFITS WORKING AS A HOUSEKEEPING
FLOOR SUPERVISOR AT PAN PACIFIC LONDON

As a company, we take pride in our close-knit
culture, commitment to development, and focus on wellbeing. Here’s what we
offer:

·
Access to Mental Health
First Aiders

·
An extra day off to
celebrate your birthday

·
Cycle to Work Scheme

·
Employee Referral Scheme

·
Season Ticket Loan

·
Enhanced Maternity and
Paternity Policies

·
Eye Care Voucher Scheme

·
Social and Employee
Wellness Activities

·
Employee Assistance
Programme, including 24/7 virtual GP and financial advisors

·
Two hotel-wide social
events per year, plus additional team gatherings

·
Flexible Work Policy

·
Complimentary dry
cleaning for uniforms and work attire

·
Reward and Recognition
Programmes including Star of the Month, Manager of the Quarter, and Star of the
Year

·
Guest Experience
Programme

·
50% Discount on Food and
25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London

·
30% Discount on internal
spa treatments

·
30% Discount on Food
& Beverage across Pan Pacific Hotel Group properties

·
Friends & Family
rates at Pan Pacific London and across Pan Pacific Hotels Group

·
Complimentary meals
prepared daily by our chefs

·
Two fully paid Study
Days per year (in addition to annual leave)

·
Two fully paid Volunteer
Days per year (in addition to annual leave)

·
Career Progression,
we’re committed to coaching and supporting your internal development within Pan
Pacific Hotels Group

·
Additional perks through
YuLife

·
Dedicated discounts with
local eateries

ABOUT PAN
PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific
Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced
suites across 22 cities in Asia Pacific, North America, and Europe—including
seven new openings by 2025. Known for sincere and graceful service, Pan Pacific
is the trusted choice for guests seeking refined, memorable experiences.

Join Our
Family in the Heart of the City

Pan Pacific London, a Forbes Travel Guide Five-Star
property, is proudly located in the vibrant heart of the City. We are honoured
to have received multiple prestigious accolades, including:

·
Hotel of the Year –
Group (2023) | Catey Awards

·
Hotel of the Year –
London (2022/2023) | AA Hospitality Awards

·
Forbes Five-Star Rating
| 2022/2023

·
Forbes Five-Star Rating
| 2023/2024

·
Forbes Five-Star Rating
| 2024/2025

·
Forbes Four-Star Rating
– SENSORY Wellbeing | 2023/2024

·
Forbes Four-Star Rating
– SENSORY Wellbeing | 2024/2025

Please note: All applicants for
the role of Housekeeping Floor Supervisor must have the legal right to live and
work in the UK without any restrictions. Proof of eligibility will be required
from all candidates at the interview stage.