At a Glance
- Tasks: Supervise housekeeping operations and ensure exceptional guest experiences at a luxury hotel.
- Company: Join Pan Pacific London, a prestigious hotel known for excellence and luxury.
- Benefits: Enjoy competitive salary, wellness support, discounts, and career progression opportunities.
- Other info: Flexible work policy and opportunities for personal development and volunteering.
- Why this job: Be part of a close-knit team creating memorable experiences in a vibrant city.
- Qualifications: Passion for hospitality, attention to detail, and strong communication skills.
WHO ARE WE
Nestled in the heart of London’s prestigious Square Mile, Pan Pacific London seamlessly blends graceful luxury, innovative wellness, world-class dining, and exceptional service.
Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY, our state-of-the‑art wellbeing floor, complete with an infinity pool, advanced gym, and indulgent spa treatments.
At Pan Pacific London, luxury meets excellence and we invite you to be part of it.
ABOUT YOU
We’re on the looking for a passionate and guest‑focused Floor Supervisor to become a valued part of our outstanding Housekeeping team at Pan Pacific London.
You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you strive to create memorable experiences at every opportunity.
If you take pride in your work, pay close attention to detail, and consistently put people at the heart of everything you do, we would be delighted to hear from you.
JOB SUMMARY
As a Floor Supervisor in our Housekeeping department, you will play a key role in delivering exceptional, personalised experiences for every guest. You will be a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. You will be responsible to ensure that all guestrooms/public areas are cleaned and supplied according to standards set by Pan Pacific Hotels Group. Supervise and inspect the cleaning of guest rooms, service areas, guest corridors, and back of the house staircases and all public areas as assigned to ensure that a high standard of cleanliness is maintained at all times. Also, be responsible for planning coordination and administration of rooms/public area operations. Your responsibilities will include, but are not limited to:
- Assist in overseeing all external contractors working in the hotel
- Assist in overseeing all maintenance of plants, gardening and landscaping operations of the hotel, including floral arrangements.
- Maintain a high level of guest service and ensure rapid and professional response to all guest requests. Supervise the distribution of work assignments to Room Attendants and Porters to ensure maximum output.
- Assign special duties to Room Attendants and Linen/House Porters on designated floors.
- Constantly monitor the computer system throughout the shift updating any change of room status.
- Check and return to Reception a constant flow of serviced guest rooms as per occupancy requirement.
- Report to the Housekeeping office any rooms which do not require service, are “Do Not Disturb” or are double locked by the afternoon and to log these on the hand over.
YOUR BENEFITS WORKING AS A HOUSEKEEPING FLOOR SUPERVISOR AT PAN PACIFIC LONDON
As a company, we take pride in our close‑knit culture, commitment to development, and focus on wellbeing. Here’s what we offer:
- Access to Mental Health First Aiders
- An extra day off to celebrate your birthday
- Cycle to Work Scheme
- Employee Referral Scheme
- Season Ticket Loan
- Enhanced Maternity and Paternity Policies
- Eye Care Voucher Scheme
- Social and Employee Wellness Activities
- Employee Assistance Programme, including 24/7 virtual GP and financial advisors
- Two hotel‑wide social events per year, plus additional team gatherings
- Flexible Work Policy
- Complimentary dry cleaning for uniforms and work attire
- Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
- Guest Experience Programme
- 50% Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London
- 30% Discount on internal spa treatments
- 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
- Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
- Complimentary meals prepared daily by our chefs
- Two fully paid Study Days per year (in addition to annual leave)
- Two fully paid Volunteer Days per year (in addition to annual leave)
- Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
- Additional perks through YuLife
- Dedicated discounts with local eateries
ABOUT PAN PACIFIC HOTELS GROUP
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe—including seven new openings by 2025. Known for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.
Join Our Family in the Heart of the City
Pan Pacific London, a Forbes Travel Guide Five‑Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:
- Hotel of the Year – Group (2023) | Catey Awards
- Hotel of the Year – London (2022/2023) | AA Hospitality Awards
- Forbes Five‑Star Rating | 2022/2023
- Forbes Five‑Star Rating | 2023/2024
- Forbes Five‑Star Rating | 2024/2025
- Forbes Four‑Star Rating – SENSORY Wellbeing | 2023/2024
- Forbes Four‑Star Rating – SENSORY Wellbeing | 2024/2025
Please note: All applicants for the role of Housekeeping Floor Supervisor must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required from all candidates at the interview stage.
Compensation: Competitive salary
Housekeeping Floor Supervisor employer: Pan Pacific London
Pan Pacific London is an excellent employer, offering a vibrant work culture that prioritises exceptional guest experiences and employee satisfaction. With flexible work policies, generous discounts, and clear pathways for career progression, our team members thrive in a supportive environment that encourages personal and professional growth right in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Floor Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Pan Pacific London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Pan Pacific London
Don't be shy about reaching out to Pan Pacific London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Floor Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Pan Pacific London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Pan Pacific London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
