Wellbeing Receptionist in England

At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile. With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.

We are looking for a passionate and guest-focused Wellbeing Receptionist to become a valued member of our outstanding SENSORY Spa Wellbeing team at Pan Pacific London. You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity. If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

As a Wellbeing Receptionist in our SENSORY Spa Wellbeing, you will play a key role in delivering exceptional, personalised guest experiences. As a true ambassador of Pan Pacific London, you will ensure every interaction reflects our commitment to excellence. Your responsibilities will include, but are not limited to:

• Checking and setting up the daily operations of the changing room areas, Infinity Pool, Gym and Drawing Room according to standards;
• Greeting guests upon arrival, and carry out tours of the facilities in a professional and courteous manner;
• Being engaging and attentive to guests' needs, demonstrating the ability to anticipate their needs;
• Ensuring all Health and Safety regulations are followed as per standards;
• Adhering to Forbes and LQA standards;
• Manage bookings, appointments, and guest inquiries efficiently, ensuring a seamless experience.

At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:

• Access to Mental Health First Aiders
• An extra day off to celebrate your birthday
• Cycle to Work Scheme
• Employee Referral Scheme
• Season Ticket Loan
• Enhanced Maternity and Paternity Policies
• Eye Care Voucher Scheme
• Social and Employee Wellness Activities
• Employee Assistance Programme, including 24/7 virtual GP and financial advisors
• Two hotel-wide social events per year, plus additional team gatherings
• Flexible Work Policy
• Complimentary dry cleaning for uniforms and work attire
• Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
• Guest Experience Programme
• 50% Discount on Food and 25% Discounts on Beverage at Food Beverage outlets at Pan Pacific London
• 30% Discount on internal spa treatments
• 30% Discount on Food Beverage across Pan Pacific Hotel Group properties
• Friends Family rates at Pan Pacific London and across Pan Pacific Hotels Group
• Complimentary meals prepared daily by our chefs
• Two fully paid Study Days per year (in addition to annual leave)
• Two fully paid Volunteer Days per year (in addition to annual leave)
• Career Progression, we're committed to coaching and supporting your internal development within Pan Pacific Hotels Group
• Additional perks through YuLife
• Dedicated discounts with local eateries

All applicants for the role of Wellbeing Receptionist must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.