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- Tasks: Deliver exceptional guest experiences and manage the Concierge Desk with flair.
- Company: Join the luxurious Pan Pacific London, a leader in modern hospitality.
- Benefits: Enjoy flexible work, discounts, wellness activities, and career progression opportunities.
- Why this job: Be an ambassador for excellence and create memorable moments for guests.
- Qualifications: Passion for hospitality, excellent communication skills, and a detail-oriented mindset.
- Other info: Join a close-knit team in a vibrant city centre location.
The predicted salary is between 30000 - 42000 £ per year.
At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile. With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.
We are looking for a passionate and guest-focused Concierge to become a valued member of our outstanding Concierge team at Pan Pacific London. You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity. If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.
As a Concierge in our Front Office team, you will play a key role in delivering exceptional, personalised guest experiences. As a true ambassador of Pan Pacific London, you will ensure every interaction reflects our commitment to excellence. Your responsibilities will include, but are not limited to:
- Knowledge of activities available in the City (theatres, exhibitions, concerts, shows, sports, leisure activities, sightseeing tours, etc.)
- Establish a close relationship with the relevant partners in these areas to provide the most up-to-date information, ticketing, reservations, etc.
- Excellent communicator across all key stakeholders (guests, associates, suppliers, visitors, residents) to ensure a memorable experience at Pan Pacific London.
- Ensure the smooth operation of the Concierge Desk and manage our storage space in an organised and efficient manner.
At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:
- Access to Mental Health First Aiders
- An extra day off to celebrate your birthday
- Cycle to Work Scheme
- Employee Referral Scheme
- Season Ticket Loan
- Enhanced Maternity and Paternity Policies
- Eye Care Voucher Scheme
- Social and Employee Wellness Activities
- Employee Assistance Programme, including 24/7 virtual GP and financial advisors
- Two hotel-wide social events per year, plus additional team gatherings
- Flexible Work Policy
- Complimentary dry cleaning for uniforms and work attire
- Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
- Guest Experience Programme
- 50% Discount on Food and 25% Discounts on Beverage at Food Beverage outlets at Pan Pacific London
- 30% Discount on internal spa treatments
- 30% Discount on Food Beverage across Pan Pacific Hotel Group properties
- Friends Family rates at Pan Pacific London and across Pan Pacific Hotels Group
- Complimentary meals prepared daily by our chefs
- Two fully paid Study Days per year (in addition to annual leave)
- Two fully paid Volunteer Days per year (in addition to annual leave)
- Career Progression, we're committed to coaching and supporting your internal development within Pan Pacific Hotels Group
- Additional perks through YuLife
- Dedicated discounts with local eateries
All applicants for the role of Concierge must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.
Concierge in England employer: Pan Pacific London
Contact Detail:
Pan Pacific London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in England
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Pan Pacific London's offerings, from the SENSORY Spa to local attractions. This way, you can impress during interviews by showcasing your knowledge and passion for creating memorable guest experiences.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and help you stand out as a candidate who’s genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! As a Concierge, you'll need to be an excellent communicator. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to handle any guest request with ease.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Pan Pacific London family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Concierge in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about creating memorable experiences for guests, so share any relevant stories or examples that highlight your passion.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Concierge at Pan Pacific London. Use keywords from the job description and demonstrate how your skills and experiences align with what we're looking for. It shows us you’ve done your homework!
Be Professional Yet Personable: While we love a friendly tone, remember to keep it professional. Your written application should reflect the calm confidence and empathy we value in our team. Strike a balance between being approachable and showcasing your professionalism.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Pan Pacific London
✨Know Your City Inside Out
As a Concierge, you'll need to be the go-to person for all things London. Brush up on your knowledge of local attractions, events, and hidden gems. Make sure you can recommend places to eat, visit, and experience, as this will show your passion for the role and your commitment to providing exceptional service.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, demonstrate your ability to engage with different stakeholders, from guests to suppliers. Use examples from past experiences where you successfully handled inquiries or resolved issues, highlighting your empathy and professionalism.
✨Stay Calm Under Pressure
Concierge roles can be fast-paced and demanding. Prepare for situational questions that assess how you handle stress. Share specific instances where you maintained composure and delivered excellent service, even when things got hectic. This will reassure the interviewers of your ability to thrive in a busy environment.
✨Emphasise Your Attention to Detail
In hospitality, the little things matter. Be ready to discuss how you ensure every guest's experience is personalised and memorable. Provide examples of how you've gone above and beyond in previous roles to create special moments for guests, showcasing your dedication to excellence.
