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- Tasks: Deliver exceptional, personalised experiences for guests and manage their preferences.
- Company: Join Pan Pacific London, a luxury hotel known for its outstanding service and wellness offerings.
- Benefits: Enjoy perks like mental health support, discounts, extra days off, and career development opportunities.
- Why this job: Be part of a close-knit team in a prestigious environment, creating unforgettable guest experiences.
- Qualifications: Passion for hospitality, strong communication skills, and a commitment to excellence are essential.
- Other info: Must have the legal right to work in the UK; proof required at interview.
The predicted salary is between 36000 - 60000 £ per year.
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Nestled in the
heart of London’s prestigious Square Mile, Pan
Pacific London seamlessly blends graceful luxury, innovative wellness, world-class dining, and
exceptional service.
Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality.
Guests can unwind at SENSORY,
our state-of-the-art wellbeing floor,
complete with an infinity pool, advanced gym, and
indulgent spa treatments.
At
Pan Pacific London, luxury meets excellence and we invite you to be part of it.
ABOUT YOU
We’re
on the looking for a passionate and guest-focused Butler/Guest Experience
Curator to become a valued part of our outstanding Guest Relations team at Pan
Pacific London.
You
bring confidence, empathy, and professionalism to every interaction, whether
with guests or colleagues. Calm under pressure and committed to excellence, you
strive to create memorable experiences at every opportunity.
If
you take pride in your work, pay close attention to detail, and consistently
put people at the heart of everything you do, we would be delighted to hear
from you.
JOB SUMMARY
As
a Butler/Guest Experience Curator in our Guest Relations department, you will
play a key role in delivering exceptional, personalised experiences for every
guest. You will be a true ambassador of Pan Pacific London, ensuring every
interaction reflects our commitment to excellence. You will enjoy getting in
touch with our Top VIPs prior, during and post-stay to determine the best
personalized experience. You will be the main contact and have a strong contact
with all departments to ensure all requests can be met in a swift and efficient
manner. Nothing seems impossible as you strive to create an unforgettable
experience and exquisite service to our guests with an elegant and refined
Asian sensibility. Your responsibilities will include, but are not limited to:
·
Deal with
top suite payers or top VIPs in the hotel.
·
Getting in
contact with guest after reservation is made to determine their preferences and
to anticipate their needs (obtain preferences for pillow, newspapers, dietary
requirement, organizing tours, errands, etc.).
·
Communicate
all guest preferences and feedback with the relevant departments.
·
Carry out
any guest errands on behalf of the guest.
YOUR BENEFITS WORKING AS A BUTLER/GUEST
EXPERIENCE CURATOR AT PAN PACIFIC LONDON
As a company, we take pride in our close-knit
culture, commitment to development, and focus on wellbeing. Here’s what we
offer:
·
Access to Mental Health
First Aiders
·
An extra day off to
celebrate your birthday
·
Cycle to Work Scheme
·
Employee Referral Scheme
·
Season Ticket Loan
·
Enhanced Maternity and
Paternity Policies
·
Eye Care Voucher Scheme
·
Social and Employee
Wellness Activities
·
Employee Assistance
Programme, including 24/7 virtual GP and financial advisors
·
Two hotel-wide social
events per year, plus additional team gatherings
·
Complimentary dry
cleaning for uniforms and work attire
·
Reward and Recognition
Programmes including Star of the Month, Manager of the Quarter, and Star of the
Year
·
50% Discount on Food and
25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London
·
30% Discount on Food
& Beverage across Pan Pacific Hotel Group properties
·
Friends & Family
rates at Pan Pacific London and across Pan Pacific Hotels Group
·
Complimentary meals
prepared daily by our chefs
·
Two fully paid Study
Days per year (in addition to annual leave)
·
Two fully paid Volunteer
Days per year (in addition to annual leave)
·
Career Progression,
we’re committed to coaching and supporting your internal development within Pan
Pacific Hotels Group
·
Additional perks through
YuLife
·
Dedicated discounts with
local eateries
ABOUT PAN
PACIFIC HOTELS GROUP
Operated by Pan Pacific Hotels Group, Pan Pacific
Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced
suites across 22 cities in Asia Pacific, North America, and Europe—including
seven new openings by 2025. Known for sincere and graceful service, Pan Pacific
is the trusted choice for guests seeking refined, memorable experiences.
Join Our
Family in the Heart of the City
Pan Pacific London, a Forbes Travel Guide Five-Star
property, is proudly located in the vibrant heart of the City. We are honoured
to have received multiple prestigious accolades, including:
·
Hotel of the Year –
Group (2023) | Catey Awards
·
Hotel of the Year –
London (2022/2023) | AA Hospitality Awards
Please note: All applicants for
the role of Butler/Guest Experience Curator must have the legal right to live
and work in the UK without any restrictions. Proof of eligibility will be
required from all candidates at the interview stage.
#J-18808-Ljbffr
Butler employer: Pan Pacific London
Contact Detail:
Pan Pacific London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Butler
✨Tip Number 1
Familiarise yourself with the luxury hospitality industry, especially the standards and expectations of a five-star establishment like Pan Pacific London. Understanding their ethos and service style will help you align your approach during interviews.
✨Tip Number 2
Network with current or former employees of Pan Pacific London or similar establishments. They can provide valuable insights into the company culture and what they look for in a Butler/Guest Experience Curator.
✨Tip Number 3
Prepare to showcase your interpersonal skills and ability to handle high-pressure situations. Think of examples from your past experiences where you went above and beyond for guests or clients, as this will resonate well with the role's requirements.
✨Tip Number 4
Research the specific amenities and services offered at Pan Pacific London, such as their wellness floor and dining options. Being knowledgeable about these features will allow you to discuss how you can enhance guest experiences effectively.
We think you need these skills to ace Butler
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Butler/Guest Experience Curator position. Understand the key responsibilities and the qualities Pan Pacific London is looking for in a candidate.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality and guest relations. Emphasise skills such as attention to detail, empathy, and professionalism, which are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention specific experiences where you created memorable guest experiences and how you align with the values of Pan Pacific London.
Showcase Your Communication Skills: In your application, demonstrate your strong communication skills. Use clear and concise language, and ensure your application is free from errors. This reflects your professionalism and attention to detail.
How to prepare for a job interview at Pan Pacific London
✨Showcase Your Guest-Centric Approach
As a Butler, your primary role is to ensure guests have an exceptional experience. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. Highlight your empathy and ability to anticipate needs.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role. During the interview, mention instances where your meticulous nature has positively impacted guest experiences. This could include remembering preferences or managing complex requests efficiently.
✨Communicate Effectively
Strong communication skills are essential for liaising with various departments. Practice articulating how you would convey guest preferences and feedback clearly and concisely. Consider discussing any experience you have in coordinating with multiple teams.
✨Exude Calmness Under Pressure
The hospitality industry can be fast-paced and demanding. Prepare to discuss how you handle stressful situations while maintaining professionalism. Share examples that demonstrate your ability to remain calm and composed, ensuring guests feel valued and cared for.
