Safety & Security Coordinator

Pan Pacific London brings understated, comforting, and approachable luxury to London's premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations.

We are looking for a passionate and guest-focused Safety & Security Coordinator to join our incredible Security team at Pan Pacific London. You show confidence, empathy, and professionalism when dealing with guests and associates alike. You are calm under pressure and you desire to deliver the best experience for our guests. If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.

The Safety & Security Coordinator is responsible for ensuring the safety, security, and well-being of all guests, staff, and property within the hotel. This role involves implementing and maintaining safety policies, conducting risk assessments, coordinating daily security operations, emergency procedures, and ensuring compliance with local safety regulations. Your tasks as a Safety & Security Coordinator will include but not be limited to:

• Security Operations: Monitor and manage the hotel's security systems including CCTV, access control, fire alarms, and emergency response protocols. Conduct regular patrols of hotel premises to prevent and detect signs of intrusion or hazards. Ensure proper staffing and training of security personnel. Maintain incident and investigation reports and coordinate with law enforcement when necessary.
• Guest & Staff Safety: Develop and implement health and safety programs in compliance with legal regulations and company policies. Conduct regular fire drills, safety training, and emergency evacuation exercises. Investigate accidents, injuries, or unsafe conditions and recommend corrective actions. Liaise with department heads to ensure team members follow proper safety procedures.
• Crisis Management: Serve as a point of contact during emergencies (e.g., fire, natural disasters, medical emergencies). Coordinate emergency response and evacuation procedures. Ensure emergency equipment (fire extinguishers, AEDs, etc.) are maintained and operational.
• Compliance & Reporting: Ensure hotel operations adhere to local safety and security laws. Prepare detailed reports on safety performance, incidents, and corrective actions taken. Work with the People & Culture and other departments to ensure proper documentation and follow-up.

As a company, we pride ourselves on our close-knit relationships, development, and wellbeing. We offer you:

• Access to Mental Health First Aiders
• Celebrate your Birthday with an extra day off
• Cycle to Work Scheme
• Referral Scheme
• Seasonal Ticket Loan
• Enhanced Maternity and Paternity Policy
• Eye Care Voucher Scheme
• Social & Employee Wellness Activities
• Employee Assistance Programme including 24/7 virtual GP and financial advisors
• 2 Hotel-Wide Social Events a year as well as additional social gatherings
• Flexible Work Policy
• Dry cleaning for uniforms and work attire
• Reward and Recognition Star of the Month, Manager of the Quarter and Star of the Year
• Guest Experience Programme
• Discount on our Food and Beverage Outlets
• Discount on Internal Spa Treatments
• Culture Club Focuses on Diversity and Inclusion
• Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties
• Complimentary meals prepared for you by our chefs
• 2 Study Days per year (fully paid and in addition to your annual leave)
• 2 Volunteer Days per year (fully paid and in addition to your annual leave)
• Progression our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group
• Additional YuLife Perks

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.

Please note that all applicants for the Safety & Security Coordinator role must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility for the Safety & Security Coordinator role will be required from all candidates.