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- Tasks: Welcome guests and assist with luggage, ensuring a smooth arrival and departure experience.
- Company: Join Pan Pacific London, a luxury hotel known for its exceptional service and elegant design.
- Benefits: Enjoy flexible work, extra days off for your birthday, and wellness activities.
- Why this job: Be part of a supportive team in a prestigious hotel, enhancing guest experiences daily.
- Qualifications: No specific qualifications required, just a passion for hospitality and a friendly attitude.
- Other info: Opportunities for progression and personal development within a global hotel brand.
The predicted salary is between 20000 - 28000 £ per year.
Pan Pacific London brings understated, comforting, and approachable luxury to London's premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.
ABOUT YOU
We are looking for a passionate and guest-focused Luggage Porter to join our incredible Concierge team at Pan Pacific London. You show confidence, empathy and professionalism when dealing with guests and associates alike. You are calm under pressure and you desire to deliver the best experience for our guests. If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.
JOB SUMMARY
Working as the Luggage Porter, you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work. You have a distinctive, warm and can-do personality that makes all our guests feel at home, no matter what the request. You work calmly under a high-pressure environment so that our guests can focus on what is important to them. You have a passion for providing friendly, courteous & proficient service to our guests within all Front of House areas. You always ensure that our service is kept at its highest standard. Your tasks as a Luggage Porter will include but not be limited to:
- Provide a warm welcome and farewell by assisting guests with luggage during arrival and departure.
- Ensure guests' comfort by making all necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels.
- Greet guests and escort them to their rooms.
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
BENEFITS OF WORKING AS A LUGGAGE PORTER AT PAN PACIFIC LONDON
As a company, we pride ourselves on our close-knit relationships, development and wellbeing. We offer you:
- Access to Mental Health First Aiders
- Celebrate your Birthday with an extra day off
- Cycle to Work Scheme
- Referral Scheme
- Seasonal Ticket Loan
- Enhanced Maternity and Paternity Policy
- Eye Care Voucher Scheme
- Social & Employee Wellness Activities
- Employee Assistance Programme including 24/7 virtual GP and financial advisors
- 2 Hotel-Wide Social Events a year as well as additional social gatherings
- Flexible Work Policy
- Dry cleaning for uniforms and work attire
- Reward and Recognition Star of the Month, Manager of the Quarter and Star of the Year
- Guest Experience Programme
- Discount on our Food and Beverage Outlets
- Discount on Internal Spa Treatments
- Culture Club Focuses on Diversity and Inclusion
- Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties
- Complimentary meals prepared for you by our chefs
- 2 Study Days per year (fully paid and in addition to your annual leave)
- 2 Volunteer Days per year (fully paid and in addition to your annual leave)
- Progression our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group
- Additional YuLife Perks
ABOUT PAN PACIFIC LONDON
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.
Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property, most recently voted: Hotel of the Year, Group 2023 | Catey Awards, Hotel of the Year, London 2022/2023 | AA Hospitality Awards, Forbes Five-Stars 2022/2023 | Forbes Travel Guide.
Our team can't wait to welcome you.
Please note that all applicants for the Luggage Porter must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility for the Luggage Porter will be required from all candidates.
Luggage Porter employer: Pan Pacific London Hotel Limited
Contact Detail:
Pan Pacific London Hotel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the layout of Pan Pacific London and the amenities it offers will help you provide a seamless experience for guests, making you stand out during the interview.
✨Tip Number 2
Practice your customer service skills. Since the role requires a warm and welcoming attitude, consider role-playing scenarios with friends or family to enhance your ability to handle various guest interactions professionally.
✨Tip Number 3
Demonstrate your ability to work under pressure. Think of examples from past experiences where you successfully managed stressful situations, as this will show your potential employers that you can thrive in a busy environment.
✨Tip Number 4
Showcase your attention to detail. During your conversations with the hiring team, mention specific instances where your meticulous nature improved a guest's experience, highlighting how this aligns with the hotel's commitment to exceptional service.
We think you need these skills to ace Luggage Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise skills like attention to detail, professionalism, and the ability to work under pressure, as these are crucial for a Luggage Porter.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional guest experiences. Mention specific examples of how you've demonstrated empathy and professionalism in previous roles.
Highlight Relevant Skills: In your application, clearly outline skills that align with the job description, such as communication, problem-solving, and a warm personality. This will show that you understand the role and its requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Pan Pacific London Hotel Limited
✨Show Your Warmth
As a Luggage Porter, your role is all about making guests feel welcome. During the interview, demonstrate your friendly and approachable personality. Share examples of how you've made guests feel at home in previous roles.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this position. Be prepared to discuss specific instances where your meticulous nature has positively impacted guest experiences. This could include anything from ensuring luggage is handled with care to remembering guest preferences.
✨Stay Calm Under Pressure
The hospitality industry can be fast-paced and stressful. Use the interview to showcase your ability to remain calm and composed in high-pressure situations. You might want to share a story where you successfully managed a challenging scenario.
✨Emphasise Teamwork and Communication
Working as part of a Concierge team means effective communication and collaboration are key. Discuss your experience working in teams and how you ensure smooth communication with colleagues to provide the best service for guests.
