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- Tasks: Lead the Ginger Lily Bar & Lounge, ensuring exceptional service and memorable guest experiences.
- Company: Join Pan Pacific London, a luxury hotel redefining modern hospitality in the heart of the city.
- Benefits: Enjoy competitive perks, including discounts, wellness activities, and career progression opportunities.
- Why this job: Be part of a dynamic team creating unforgettable moments in a vibrant bar and lounge setting.
- Qualifications: Passion for hospitality, strong leadership skills, and a commitment to excellence.
- Other info: Experience a supportive culture with opportunities for personal and professional growth.
The predicted salary is between 40000 - 50000 £ per year.
At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile. With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality.
Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments. A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.
We are looking for a passionate and guest-focused Ginger Lily Bar & Lounge Manager to become a valued member of our outstanding Concierge team at Pan Pacific London. You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity. If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.
As Ginger Lily Bar & Lounge Operations Manager, you will oversee all aspects of our unique venue, ensuring the highest standards of service across our multi-faceted operation - an elegant afternoon tea and coffee lounge by day, and a vibrant cocktail and champagne lounge by night. You will lead the team in delivering exceptional guest experiences, manage exclusive hires, and coordinate corporate events. Your responsibilities will include, but are not limited to:
- Oversee daily operations of Ginger Lily Bar and Lounge, including afternoon tea, coffee service, and evening bar
- Ensure seamless transformation from daytime lounge to evening cocktail and champagne venue
- Maintain and elevate standards of service, guest satisfaction, and cleanliness at all times
- Lead, motivate, and train the team through active, hands-on management
- Liaise with kitchen and bar teams to coordinate menu offerings, specials, and event requirements
- Manage bookings, exclusive hires, and corporate events, ensuring smooth execution and premium service
- Monitor inventory, ordering, and stock control for beverages and supplies
- Implement and uphold health, safety, and licensing regulations
- Analyse sales and service trends, proactively addressing opportunities for improvement
- Foster a welcoming and inclusive environment for both guests and staff
At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:
- Access to Mental Health First Aiders
- An extra day off to celebrate your birthday
- Cycle to Work Scheme
- Employee Referral Scheme
- Season Ticket Loan
- Enhanced Maternity and Paternity Policies
- Eye Care Voucher Scheme
- Social and Employee Wellness Activities
- Employee Assistance Programme, including 24/7 virtual GP and financial advisors
- Two hotel-wide social events per year, plus additional team gatherings
- Flexible Work Policy
- Complimentary dry cleaning for uniforms and work attire
- Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
- Guest Experience Programme
- 50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London
- 30% Discount on internal spa treatments
- 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
- Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
- Complimentary meals prepared daily by our chefs
- Two fully paid Study Days per year (in addition to annual leave)
- Two fully paid Volunteer Days per year (in addition to annual leave)
- Career Progression, we're committed to coaching and supporting your internal development within Pan Pacific Hotels Group
- Additional perks through YuLife
- Dedicated discounts with local eateries
Eligibility: All applicants for the role of Ginger Lily Bar & Lounge Manager must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.
Ginger Lily Bar & Lounge Manager in London employer: Pan Pacific London Hotel Limited
Contact Detail:
Pan Pacific London Hotel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ginger Lily Bar & Lounge Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at Pan Pacific London. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion during interviews! When you get that chance to chat with the hiring team, let your enthusiasm for creating memorable guest experiences shine through. Share specific examples of how you've gone above and beyond in previous roles to impress them.
✨Tip Number 3
Research, research, research! Familiarise yourself with Pan Pacific London's values, services, and recent news. This will not only help you tailor your responses but also show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Pan Pacific London family. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Ginger Lily Bar & Lounge Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about creating memorable experiences for guests, so share specific examples of your past successes in this area.
Tailor Your Application: Make sure to customise your application to reflect the unique aspects of the Ginger Lily Bar & Lounge. Highlight your experience with both daytime and evening service, and how you can elevate our standards of excellence.
Be Detail-Oriented: We love candidates who pay attention to detail! In your application, mention how you've maintained high standards in previous roles, whether it’s in service, cleanliness, or guest satisfaction. It’s all about those little things that make a big difference!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Pan Pacific London.
How to prepare for a job interview at Pan Pacific London Hotel Limited
✨Know the Venue Inside Out
Before your interview, take some time to research Pan Pacific London and specifically the Ginger Lily Bar & Lounge. Familiarise yourself with their menu offerings, service style, and any recent events or promotions. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Guest-Focused Approach
As a potential Bar & Lounge Manager, it's crucial to demonstrate your passion for guest satisfaction. Prepare examples from your past experiences where you went above and beyond to create memorable moments for guests. This will highlight your empathy and commitment to excellence.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of situations where you had to manage a difficult guest or coordinate a busy event. Practising your responses will help you articulate your thought process clearly during the interview.
✨Emphasise Team Leadership Skills
Since you'll be leading a team, it's important to convey your leadership style. Share specific instances where you motivated and trained your team effectively. Discuss how you foster a welcoming environment and ensure high standards of service, as this aligns perfectly with the values of Pan Pacific London.