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- Tasks: Supervise In-Room Dining, ensuring exceptional guest experiences and managing daily operations.
- Company: Join Pan Pacific London, a luxury hotel known for its elegant design and outstanding service.
- Benefits: Enjoy flexible work, mental health support, extra days off for birthdays, and discounts on food and spa.
- Why this job: Be part of a close-knit team in a prestigious hotel, focused on guest satisfaction and personal growth.
- Qualifications: Passion for hospitality, strong communication skills, and ability to thrive under pressure.
- Other info: Opportunities for progression and additional paid study and volunteer days.
The predicted salary is between 30000 - 42000 £ per year.
Pan Pacific London brings understated, comforting, and approachable luxury to London's premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations.
We are looking for a passionate and guest-focused In-Room Dining Supervisor to join our incredible In-Room Dining Team at Pan Pacific London. You show confidence, empathy, and professionalism when dealing with guests and associates alike. You are calm under pressure and you desire to deliver the best experience for our guests. If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.
As an In-Room Dining Supervisor in In-Room Dining, you will be responsible for creating exceptional experiences for our guests. Your tasks will include but not be limited to:
- Set trolleys and trays according to orders and standards
- Make sure all linen, cutlery, glasses, and dishes are clean and well-presented prior to delivering to the guest
- Accurately record all orders delivery
- Have full knowledge and understanding of all food and beverage items in the menu
- Ensure that trolleys and trays are promptly removed from guest rooms and corridors
- Perform opening and closing duties for each shift, and check on the same for waiters.
As a company, we pride ourselves on our close-knit relationships, development, and wellbeing. We offer you:
- Access to Mental Health First Aiders
- Celebrate your Birthday with an extra day off
- Cycle to Work Scheme
- Referral Scheme
- Seasonal Ticket Loan
- Enhanced Maternity and Paternity Policy
- Eye Care Voucher Scheme
- Social & Employee Wellness Activities
- Employee Assistance Programme including 24/7 virtual GP and financial advisors
- 2 Hotel-Wide Social Events a year as well as additional social gatherings
- Flexible Work Policy
- Dry cleaning for uniforms and work attire
- Reward and Recognition Star of the Month, Manager of the Quarter and Star of the Year
- Guest Experience Programme
- Discount on our Food and Beverage Outlets
- Discount on Internal Spa Treatments
- Culture Club Focuses on Diversity and Inclusion
- Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties
- Complimentary meals prepared for you by our chefs
- 2 Study Days per year (fully paid and in addition to your annual leave)
- 2 Volunteer Days per year (fully paid and in addition to your annual leave)
- Progression our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group
- Additional YuLife Perks
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.
Please note that all applicants for In-Room Dining Supervisor must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility as In-Room Dining Supervisor will be required from all candidates.
In Room Dining Supervisor employer: Pan Pacific London Hotel Limited
Contact Detail:
Pan Pacific London Hotel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Room Dining Supervisor
✨Tip Number 1
Familiarise yourself with the menu and the hotel's dining standards. Knowing the ins and outs of the food and beverage offerings will not only impress during interviews but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills by sharing specific examples from your past experiences. Highlight situations where you went above and beyond to ensure guest satisfaction, as this aligns perfectly with the hotel's focus on exceptional care.
✨Tip Number 3
Showcase your ability to work under pressure. Prepare to discuss how you've managed busy shifts or challenging situations in previous roles, as this is crucial for a supervisory position in a fast-paced environment like In-Room Dining.
✨Tip Number 4
Research Pan Pacific London's values and culture. Understanding their commitment to wellbeing and employee development can help you tailor your responses and demonstrate that you're a great fit for their team.
We think you need these skills to ace In Room Dining Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in supervisory roles. Emphasise your skills in guest relations, attention to detail, and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional guest experiences. Mention specific examples from your past roles that demonstrate your confidence, empathy, and professionalism.
Showcase Your Knowledge: In your application, mention your understanding of food and beverage items, as well as any relevant training or certifications. This will show that you are prepared for the responsibilities of the In-Room Dining Supervisor role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Pan Pacific London Hotel Limited
✨Showcase Your Guest-Focused Attitude
During the interview, emphasise your passion for providing exceptional guest experiences. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Calmness Under Pressure
As an In-Room Dining Supervisor, you'll need to handle busy situations with grace. Prepare to discuss times when you've successfully managed stress or resolved conflicts, showcasing your ability to remain calm and composed.
✨Know the Menu Inside Out
Familiarise yourself with the food and beverage offerings at Pan Pacific London. Being able to discuss menu items confidently will demonstrate your commitment to the role and your attention to detail.
✨Highlight Teamwork and Leadership Skills
Since this role involves supervising a team, be ready to talk about your leadership style and how you foster collaboration among team members. Share examples of how you've motivated others and contributed to a positive work environment.
