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- Tasks: Create exceptional experiences for guests and oversee the VIP journey.
- Company: Join Pan Pacific London, a luxury hotel known for its elegant design and impeccable service.
- Benefits: Enjoy flexible work, mental health support, extra days off, and discounts on food and spa treatments.
- Why this job: Be part of a close-knit team in a Forbes Five-Star property with opportunities for growth.
- Qualifications: Passion for guest relations and a commitment to delivering exceptional service are essential.
- Other info: Applicants must be eligible to live and work in the UK.
The predicted salary is between 36000 - 60000 £ per year.
Pan Pacific London brings understated, comforting, and approachable luxury to London's premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.
ABOUT YOU
We are looking for a passionate and guest-focused Guest Relations Manager to join our incredible Guest Relations team at Pan Pacific London. You show confidence, empathy, and professionalism when dealing with guests and associates alike. You are calm under pressure and you desire to deliver the best experience for our guests. If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.
JOB SUMMARY
As a Guest Relations Manager being part of the Front of House Management Team, you will be responsible for creating exceptional experiences for our guests. You will oversee the Butlers Team with the support of the Guest Service Manager, manage the hotel lobby, and the entire VIP guests journey at Pan Pacific London. Your tasks as the Guest Relations Manager will include but not be limited to:
- Overseeing top VIP and full rate suite guests experience at Pan Pacific London.
- Building positive connections with all departments, to make magic happen.
- Improving Guest Engagement Scores & Maximise the revenue.
- GHA DISCOVERY Programme ambassador.
BENEFITS OF WORKING AS A GUEST RELATIONS MANAGER AT PAN PACIFIC LONDON
As a company, we pride ourselves on our close-knit relationships, development and wellbeing. We offer you:
- Access to Mental Health First Aiders.
- Celebrate your Birthday with an extra day off.
- Cycle to Work Scheme.
- Referral Scheme.
- Seasonal Ticket Loan.
- Enhanced Maternity and Paternity Policy.
- Eye Care Voucher Scheme.
- Social & Employee Wellness Activities.
- Employee Assistance Programme including 24/7 virtual GP and financial advisors.
- 2 Hotel-Wide Social Events a year as well as additional social gatherings.
- Flexible Work Policy.
- Dry cleaning for uniforms and work attire.
- Reward and Recognition Star of the Month, Manager of the Quarter and Star of the Year.
- Guest Experience Programme.
- Discount on our Food and Beverage Outlets.
- Discount on Internal Spa Treatments.
- Culture Club Focuses on Diversity and Inclusion.
- Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties.
- Complimentary meals prepared for you by our chefs.
- 2 Study Days per year (fully paid and in addition to your annual leave).
- 2 Volunteer Days per year (fully paid and in addition to your annual leave).
- Progression our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group.
- Additional YuLife Perks.
ABOUT PAN PACIFIC LONDON
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.
Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property, most recently voted: Hotel of the Year, Group 2023 | Catey Awards, Hotel of the Year, London 2022/2023 | AA Hospitality Awards, Forbes Five-Stars 2022/2023 | Forbes Travel Guide.
Our team can't wait to welcome you.
Please note that all applicants for the Guest Relations Manager must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility for the Guest Relations Manager will be required from all candidates.
Guest Relations Manager employer: Pan Pacific London Hotel Limited
Contact Detail:
Pan Pacific London Hotel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager
✨Tip Number 1
Familiarise yourself with the Pan Pacific London brand and its values. Understanding their commitment to luxury and guest experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Pan Pacific London. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to handle guest relations effectively. Highlight instances where you went above and beyond to enhance a guest's experience.
✨Tip Number 4
Showcase your knowledge of the local area and attractions around Pan Pacific London. Being able to recommend places and experiences will demonstrate your commitment to providing exceptional service.
We think you need these skills to ace Guest Relations Manager
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly understand the responsibilities of a Guest Relations Manager. Highlight your relevant experience in guest relations and how it aligns with the job description.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the role. Emphasise your ability to manage VIP guests, improve guest engagement scores, and work collaboratively with other departments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest relations and your commitment to providing exceptional service. Use specific examples from your past experiences to demonstrate your skills and achievements.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Guest Relations Manager.
How to prepare for a job interview at Pan Pacific London Hotel Limited
✨Showcase Your Passion for Guest Experience
As a Guest Relations Manager, your enthusiasm for creating exceptional guest experiences is crucial. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles, demonstrating your commitment to service excellence.
✨Demonstrate Empathy and Professionalism
During the interview, it's important to convey your ability to handle challenging situations with calmness and professionalism. Share scenarios where you successfully managed guest complaints or difficult interactions, highlighting your empathetic approach.
✨Highlight Your Teamwork Skills
Since this role involves liaising with various departments, emphasise your experience in collaborating with teams. Discuss how you've built positive relationships with colleagues to enhance guest experiences, showcasing your ability to work well in a team environment.
✨Prepare Questions About Company Culture
Show your interest in the company by preparing thoughtful questions about its culture and values. Inquire about their approach to employee development and wellbeing, as this aligns with the benefits they offer, demonstrating that you value a supportive work environment.
