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- Tasks: Lead and inspire the reception team to create unforgettable guest experiences.
- Company: Join Pan Pacific London, a luxury hotel blending comfort with impeccable service in the heart of the city.
- Benefits: Enjoy flexible work policies, mental health support, and discounts on food, beverages, and spa treatments.
- Why this job: Be part of a celebrated team in a Forbes Five-Star property focused on growth and inclusivity.
- Qualifications: Passion for guest service, strong leadership skills, and the ability to handle pressure with grace.
- Other info: Eligible candidates must have the right to live and work in the UK.
The predicted salary is between 30000 - 42000 £ per year.
Pan Pacific London brings understated, comforting, and approachable luxury to Londons premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.
ABOUT YOU
We are looking fora passionate and guest focused Front Desk Supervisor tojoin ourincredibleReception team at Pan Pacific London.
Youshow confidence, empathy andprofessionalism when dealing withguests and associates alike.You are calm under pressureand you desire to deliver the best experience for our guests.
If you arededicated to providing exceptional care whiledemonstratinggreat pride and attention to detail inyourwork and you put people at the heart of every decision you make, then we would love to hear from you.
JOB SUMMARY
As a Front Desk Supervisor in Reception, you will be responsible for creating exceptional experiences for our guests. Your tasks as a Front Desk Supervisor will include but not be limited to:
Supervise, coach and develop the team including manage the performance of the team as needed.
Possess good judgement and able to act with autonomy when dealing with issues with our guests.
Act with integrity when dealing with any confidential information or situations connected to our guests or the company.
Have an uncanny ability to anticipate guest needs and go the extra mile.
The first point of contact who will be on hand to deliver a memorable experience for our guest.
BENEFITS OF WORKING AS A FRONT DESK SUPERVISOR AT PAN PACIFIC LONDON
As a company, we pride ourselves on our close-knit relationships, developmentand wellbeing. We offer you:
Access to Mental Health First Aiders
Celebrate your Birthday with an extra day off
Cycle to Work Scheme
Referral Scheme
Seasonal Ticket Loan
Enhanced Maternity and Paternity Policy
Eye Care Voucher Scheme
Social & Employee Wellness Activities
Employee Assistance Programme including 24/7 virtual GP and financial advisors
2 Hotel-Wide Social Events a year as well as additional social gatherings
Flexible Work Policy
Dry cleaning for uniforms and work attire
Reward and Recognition Star of the Month, Manager of the Quarter and Star of the Year
Guest Experience Programme
Discount on our Food and Beverage Outlets
Discount on Internal Spa Treatments
Culture Club Focuses on Diversity and Inclusion
Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties
Complimentary meals prepared for you by our chefs
2 Study Days per year (fully paid and in addition to your annual leave)
2 Volunteer Days per year (fully paid and in addition to your annual leave)
Progression our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group
Additional YuLife Perks
ABOUT PAN PACIFIC LONDON
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.
Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property, most recently voted:
Hotel of the Year, Group 2023 | Catey Awards
Hotel of the Year, London 2022/2023 | AA Hospitality Awards
Forbes Five-Stars 2022/2023 | Forbes Travel Guide
Forbes Five-Stars 2023/2024 | Forbes Travel Guide
Forbes Five-Stars 2024/2025 | Forbes Travel Guide
Our team cant wait to welcome you.
Please note that all applicants for the Front Desk Supervisor must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility for the Front Desk Supervisor will be required from allcandidates.
AMRT1_UKCT
Front Desk Supervisor employer: Pan Pacific London Hotel Limited
Contact Detail:
Pan Pacific London Hotel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Supervisor
✨Tip Number 1
Familiarize yourself with the Pan Pacific London brand and its values. Understanding their commitment to exceptional guest experiences will help you align your approach during interviews and demonstrate your passion for their mission.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully supervised or coached a team in the past. Highlighting your ability to manage performance and develop others will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss specific situations where you demonstrated empathy and professionalism under pressure. This role requires calmness in challenging situations, so having real-life examples ready will set you apart.
✨Tip Number 4
Research common guest needs and expectations in luxury hotels. Being able to anticipate these needs and articulate how you would go the extra mile for guests will show that you are proactive and guest-focused.
We think you need these skills to ace Front Desk Supervisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Front Desk Supervisor position. Understand the key responsibilities and qualities they are looking for, such as confidence, empathy, and professionalism.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality and customer service. Emphasize any supervisory roles you've held and specific achievements that demonstrate your ability to create exceptional guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for guest service and your understanding of the Pan Pacific London brand. Use specific examples from your past experiences to illustrate how you embody the qualities they seek in a Front Desk Supervisor.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Pan Pacific London Hotel Limited
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for providing exceptional guest experiences. Share specific examples from your past roles where you went above and beyond to meet a guest's needs.
✨Demonstrate Leadership Skills
As a Front Desk Supervisor, you'll be leading a team. Highlight your experience in coaching and developing others, and be prepared to discuss how you handle performance management and team dynamics.
✨Prepare for Situational Questions
Expect questions that assess your judgment and ability to act autonomously. Think of scenarios where you successfully resolved guest issues or handled confidential information with integrity.
✨Emphasize Attention to Detail
Attention to detail is crucial in hospitality. Be ready to discuss how you ensure accuracy in your work and how this contributes to creating memorable experiences for guests.
