Assistant Guest Relations Manager

Pan Pacific London brings understated, comforting, and approachable luxury to Londons premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.

ABOUT YOU

We are looking fora passionate and guest focused Assistant Guest Relations Manager tojoin ourincredibleGuest Relations team at Pan Pacific London.

Youshow confidence, empathy andprofessionalism when dealing withguests and associates alike.You are calm under pressureand you desire to deliver the best experience for our guests.

If you arededicated to providing exceptional care whiledemonstratinggreat pride and attention to detail inyourwork and you put people at the heart of every decision you make, then we would love to hear from you.

JOB SUMMARY

Working as the Assistant Guest Relations Manager, your main role will be set the tone for our guests calling into the hotel by creating a warm welcome from your Team. You will also be in charge delivering a seamless and memorable in room dining experience from start to finish. Your tasks as an Assistant Guest Relations Manager will include but not be limited to:

Excellent communicator as you create the first impression across all contacts (guests, associates, suppliers, visitors, residents) to ensure a memorable experience at Pan Pacific London.

Responsible for creating a seamless in room dining experience by ensuring all in-room dining orders are accurate, clear and complete.

Have a passion for team development and maintaining high morale. You enjoy creating training programs with the Kitchen and In-Room Dining so your team is up to date and knowledgeable with all that we have to offer to our guests.

Knowledge of our F&B offerings, specials and promotions so that you can recommend and enhance our guests in-room dining experience.

You welcome each call with a warm smile and a pleasant tone of voice. You value our guests by using their guest names, and you act as a bridge that can connect our guests to the right people.

BENEFITS OF WORKING AS AN ASSISTANT GUEST RELATIONS MANAGER AT PAN PACIFIC LONDON

As a company, we pride ourselves on our close-knit relationships, developmentand wellbeing. We offer you:

Access to Mental Health First Aiders

Celebrate your Birthday with an extra day off

Cycle to Work Scheme

Referral Scheme

Seasonal Ticket Loan

Enhanced Maternity and Paternity Policy

Eye Care Voucher Scheme

Social & Employee Wellness Activities

Employee Assistance Programme including 24/7 virtual GP and financial advisors

2 Hotel-Wide Social Events a year as well as additional social gatherings

Flexible Work Policy

Dry cleaning for uniforms and work attire

Reward and Recognition Star of the Month, Manager of the Quarter and Star of the Year

Guest Experience Programme

Discount on our Food and Beverage Outlets

Discount on Internal Spa Treatments

Culture Club Focuses on Diversity and Inclusion

Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties

Complimentary meals prepared for you by our chefs

2 Study Days per year (fully paid and in addition to your annual leave)

2 Volunteer Days per year (fully paid and in addition to your annual leave)

Progression our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group

Additional YuLife Perks

ABOUT PAN PACIFIC LONDON

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.

Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property, most recently voted:

Hotel of the Year, Group 2023 | Catey Awards

Hotel of the Year, London 2022/2023 | AA Hospitality Awards

Forbes Five-Stars 2022/2023 | Forbes Travel Guide

Forbes Five-Stars 2023/2024 | Forbes Travel Guide

Forbes Five-Stars 2024/2025 | Forbes Travel Guide

Our team cant wait to welcome you.

Please note that all applicants for the Assistant Guest Relations Manager role must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility for the Assistant Guest Relations Manager role will be required from allcandidates.