Senior Waiter

At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile. With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality.

We are looking for a passionate and guest-focused Senior Waiter/Waitress to become a valued member of our outstanding Straits Kitchen Restaurant & Bar team at Pan Pacific London. You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity. If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

As a Senior Waiter/Waitress in our Straits Kitchen Restaurant & Bar, you will play a key role in delivering exceptional, personalised experiences for every guest. You will act as a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. In this role, you will combine outstanding customer service, strong attention to detail, and confident leadership skills. Your responsibilities will include, but are not limited to:

• Follow restaurant standards, policies, and procedures consistently, working collaboratively with all team members to maintain Forbes Five-Star service excellence.
• Maintain comprehensive knowledge of all food items, liquor brands, beers, and non-alcoholic beverages available in the restaurant.
• Assist in welcoming and escorting guests to their tables in accordance with departmental standards, ensuring tables are prepared and presented to deliver an exceptional guest experience.
• Anticipate guest needs proactively, respond promptly to requests, and acknowledge all guests in a warm, attentive, and professional manner.
• Take and manage restaurant reservations and cancellations in line with departmental procedures when a Host/Hostess or senior colleague is unavailable.

At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:

• Access to Mental Health First Aiders
• An extra day off to celebrate your birthday
• Cycle to Work Scheme
• Employee Referral Scheme
• Season Ticket Loan
• Enhanced Maternity and Paternity Policies
• Eye Care Voucher Scheme
• Social and Employee Wellness Activities
• Employee Assistance Programme, including 24/7 virtual GP and financial advisors
• Two hotel-wide social events per year, plus additional team gatherings
• Flexible Work Policy
• Complimentary dry cleaning for uniforms and work attire
• Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
• 50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London
• 30% Discount on internal spa treatments
• 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
• Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
• Complimentary meals prepared daily by our chefs
• Two fully paid Study Days per year (in addition to annual leave)
• Two fully paid Volunteer Days per year (in addition to annual leave)
• Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
• Additional perks through YuLife
• Dedicated discounts with local eateries

All applicants for the role of Senior Waiter/Waitress must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.