At a Glance
- Tasks: Ensure guest safety and create memorable experiences in a luxury hotel environment.
- Company: Join the prestigious Pan Pacific London, a Forbes Five-Star property.
- Benefits: Enjoy flexible work, discounts, wellness support, and career progression opportunities.
- Other info: Join a close-knit team with exciting social events and development opportunities.
- Why this job: Be an ambassador for excellence in hospitality while making a real impact.
- Qualifications: Must be detail-oriented, professional, and passionate about guest service.
The predicted salary is between 22950 - 28050 £ per year.
WHO ARE WE
At Pan Pacific London, luxury meets excellence and we invite you to be part of it.
Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile.
With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality.
Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.
A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.
ABOUT YOU
We are looking for a passionate and guest-focused Security Officer to become a valued member of our outstanding hotel Security team at Pan Pacific London.
You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues.
Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity.
If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.
JOB SUMMARY
As a Security Officer in our Security Department, you will play a key role in delivering exceptional, personalised experiences for every guest.
You will be a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence.
Your responsibilities will include, but are not limited to
- To patrol all floors
- To carry out documented fire route patrols
- To assist in escorting any persons acting undesirably off the premises, using the departmental SOP
- To ensure that only current associates are permitted to enter the hotel via the designated associate entrance and to ensure that all ex-associates do not enter the company premises to ensure all contractors and visitors are recorded and issued visitor and contractor passes
- To be full conversant in the use of the hotel locking systems to allocate associate keys accordingly and to delete all reported missing keys as instructed
- To ensure that all property reported lost on the premises is correctly recorded and enquiries made to trace and restore it
- To report and inform HODs of any hazards to safety that comes to your notice
- To update the accident book, follow up on all accident investigations
- YOUR BENEFITS WORKING AS A SECURITY OFFICER AT PAN PACIFIC LONDON
At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:
- Access to Mental Health First Aiders
- An extra day off to celebrate your birthday
- Cycle to Work Scheme
- Employee Referral Scheme
- Season Ticket Loan
- Enhanced Maternity and Paternity Policies
- Eye Care Voucher Scheme
- Social and Employee Wellness Activities
- Employee Assistance Programme, including 24/7 virtual GP and financial advisors
- Two hotel-wide social events per year, plus additional team gatherings
- Flexible Work Policy
- Complimentary dry cleaning for uniforms and work attire
- Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
- Guest Experience Programme
- 50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London
- 30% Discount on internal spa treatments
- 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
- Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
- Complimentary meals prepared daily by our chefs
- Two fully paid Study Days per year (in addition to annual leave)
- Two fully paid Volunteer Days per year (in addition to annual leave)
- Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
- Additional perks through Yu Life
- Dedicated discounts with local eateries
Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City.
- We are honoured to have received multiple prestigious accolades, including:
- Hotel of the Year – Group (2023) | Catey Awards
- Hotel of the Year – London (2022/2023) | AA Hospitality Awards
- Forbes Five-Star Rating | 2022/2023
- Forbes Five-Star Rating | 2023/2024
- Forbes Five-Star Rating | 2024/2025
- Forbes Five-Star Rating | 2025/2026
- Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024
- Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025
Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.
Eligibility
All applicants for the role of Security Officer must have the legal right to live and work in the UK without any restrictions.
Proof of eligibility will be required at the interview stage.
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Security Officer employer: Pan Pacific Hotels Group
Pan Pacific Hotels Group is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With flexible work policies, generous discounts on food and beverages, and robust wellness programmes, team members are empowered to thrive both personally and professionally. The London location provides unique opportunities for career progression within a prestigious hotel group, making it an ideal place for those seeking meaningful and rewarding employment.
