At a Glance
- Tasks: Deliver exceptional dining experiences and lead a passionate team in a luxury setting.
- Company: Join the prestigious Pan Pacific London, known for excellence in hospitality.
- Benefits: Enjoy competitive salary, wellness support, discounts, and career progression opportunities.
- Other info: Flexible work policy and vibrant team culture with regular social events.
- Why this job: Be part of a dynamic team redefining luxury hospitality in the heart of London.
- Qualifications: Experience in hospitality and a passion for creating memorable guest interactions.
The predicted salary is between 30000 - 32450 £ per year.
At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile. With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.
We are looking for a passionate and guest-focused Senior Waiter/Waitress to become a valued member of our outstanding Straits Kitchen Restaurant & Bar team at Pan Pacific London. You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity. If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.
As a Senior Waiter/Waitress in our Straits Kitchen Restaurant & Bar, you will play a key role in delivering exceptional, personalised experiences for every guest. You will act as a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. In this role, you will combine outstanding customer service, strong attention to detail, and confident leadership skills. You will support the team in maintaining high service standards while creating memorable and engaging dining experiences for our guests. This is a demanding yet highly rewarding position, requiring a genuine passion for hospitality and a consistent commitment to excellence.
Your responsibilities will include, but are not limited to:
- Follow restaurant standards, policies, and procedures consistently, working collaboratively with all team members to maintain Forbes Five-Star service excellence.
- Maintain comprehensive knowledge of all food items, liquor brands, beers, and non-alcoholic beverages available in the restaurant.
- Wines and champagnes available by the glass, as well as key selections from the wine list.
- Appropriate glassware and garnishes for each beverage.
- All menu items, including preparation methods, cooking times, ingredients, sauces, portion sizes, garnishes, presentation standards, and pricing.
- Daily specials and any unavailable items.
- Restaurant layout, including table, seat, and station numbers, table set‑ups, seating capacity, hours of operation, price range, and dress code.
- Daily house count, arrivals, departures, and VIP reservations.
- In‑house group activities, including locations and timings.
- Correct usage, handling, and maintenance of all restaurant equipment.
- All departmental policies and service procedures.
Assist in welcoming and escorting guests to their tables in accordance with departmental standards, ensuring tables are prepared and presented to deliver an exceptional guest experience. Anticipate guest needs proactively, respond promptly to requests, and acknowledge all guests in a warm, attentive, and professional manner, regardless of business levels or time of day. Promote positive guest relations at all times. Take and manage restaurant reservations and cancellations in line with departmental procedures when a Host/Hostess or senior colleague is unavailable, ensuring accuracy and professionalism at all times.
At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:
- Access to Mental Health First Aiders
- An extra day off to celebrate your birthday
- Cycle to Work Scheme
- Employee Referral Scheme
- Season Ticket Loan
- Enhanced Maternity and Paternity Policies
- Eye Care Voucher Scheme
- Social and Employee Wellness Activities
- Employee Assistance Programme, including 24/7 virtual GP and financial advisors
- Two hotel-wide social events per year, plus additional team gatherings
- Flexible Work Policy
- Complimentary dry cleaning for uniforms and work attire
- Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
- Guest Experience Programme
- 50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London
- 30% Discount on internal spa treatments
- 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
- Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
- Complimentary meals prepared daily by our chefs
- Two fully paid Study Days per year (in addition to annual leave)
- Two fully paid Volunteer Days per year (in addition to annual leave)
- Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
- Additional perks through YuLife
- Dedicated discounts with local eateries
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025. Renowned for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences. Pan Pacific London, a Forbes Travel Guide Five‑Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades.
Eligibility: All applicants for the role of Senior Waiter/Waitress must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.
Compensation: Competitive salary
Senior Waiter in London employer: Pan Pacific Hotels Group
At Pan Pacific London, we pride ourselves on fostering a close-knit and supportive work culture that prioritises employee wellbeing and development. As a Senior Waiter/Waitress, you will enjoy numerous benefits including flexible work policies, career progression opportunities, and generous discounts across our luxury offerings, all while working in the heart of London's prestigious Square Mile. Join us to be part of a team that values excellence and creates memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Waiter in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Pan Pacific Hotels Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Pan Pacific Hotels Group
Don't be shy about reaching out to Pan Pacific Hotels Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Waiter in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Pan Pacific Hotels Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Pan Pacific Hotels Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
