Overview
Pan Pacific London is a luxury hotel offering excellence in design, wellness and dining experiences near Liverpool Street Station in London’s Square Mile. The property features 194 rooms and 43 suites, including the Pan Pacific Suite, with the SENSORY Spa & Wellbeing on the wellbeing floor, an infinity pool, a high-performance gym and spa treatments. Pan Pacific London invites guests to experience the city and its hidden gems, old and new.
About You
We are looking for a passionate, results-driven Front Desk Supervisor to join the Reception team. You bring confidence, empathy and professionalism to every interaction, with calmness under pressure and a commitment to excellence. If you are detail-oriented, take pride in your work, and place people at the heart of everything you do, we would be delighted to hear from you.
Job Summary
As a Front Desk Supervisor in the Reception department, you will help deliver exceptional, personalised experiences for every guest. You will be an ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. Your responsibilities include, but are not limited to:
- Supervise, coach and develop the team, including managing performance as needed.
- Exercise good judgment and act with autonomy when addressing guest issues.
- Act with integrity when handling confidential information or situations involving guests or the company.
- Avoid conflicts by anticipating guest needs and going the extra mile.
- Serve as the first point of contact to deliver a memorable guest experience.
Benefits
At Pan Pacific London we value our close-knit culture, development opportunities and wellbeing. Benefits include:
- Access to Mental Health First Aiders
- Additional day off to celebrate your birthday
- Cycle to Work Scheme
- Employee Referral Scheme
- Season Ticket Loan
- Enhanced Maternity and Paternity Policies
- Eye Care Voucher Scheme
- Social and Employee Wellness Activities
- Employee Assistance Programme with 24/7 virtual GP and financial advisors
- Two hotel-wide social events per year plus additional team gatherings
- Flexible Work Policy
- Complimentary dry cleaning for uniforms and work attire
- Reward and Recognition programmes (e.g., Star of the Month, Manager of the Quarter, Star of the Year)
- Guest Experience Programme
- Discounts: 50% on Food, 25% on Beverage at Pan Pacific London outlets
- 30% Discount on internal spa treatments
- 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
- Friends & Family rates at Pan Pacific London and Pan Pacific Hotels Group
- Complimentary meals prepared daily by our chefs
- Two fully paid Study Days per year and two fully paid Volunteer Days per year
- Career progression with internal development support
- Additional perks through YuLife
- Discounts with local eateries
About Pan Pacific Hotels Group
Pan Pacific Hotels Group operates a global luxury portfolio with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America and Europe, including seven new openings by 2025. The group is recognized for sincere and graceful service and is a trusted choice for refined, memorable experiences.
Additional Information
Join our team at Pan Pacific London, a Forbes Travel Guide Five-Star property located in the City’s vibrant heart. We have received multiple accolades including: Hotel of the Year – London (2022/2023), Forbes Five-Star ratings (2022–2026), and other recognitions for SENSORY Wellbeing. Eligibility: All applicants must have the legal right to live and work in the UK without restrictions; proof of eligibility required at the interview stage.
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