At a Glance
- Tasks: Support the bar team by managing supplies and ensuring excellent guest experiences.
- Company: Join the prestigious Pan Pacific London, known for luxury and exceptional service.
- Benefits: Enjoy discounts, wellness activities, and career progression opportunities.
- Other info: Flexible work policy and additional perks like complimentary meals and study days.
- Why this job: Be part of a dynamic team in a vibrant, award-winning hotel environment.
- Qualifications: Passion for hospitality and a commitment to creating memorable guest interactions.
The predicted salary is between 24000 - 30000 £ per year.
Nestled in the heart of London’s prestigious Square Mile, Pan Pacific London seamlessly blends graceful luxury, innovative wellness, world‑class dining, and exceptional service. Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY, our state‑of‑the‑art wellbeing floor, complete with an infinity pool, advanced gym, and indulgent spa treatments. At Pan Pacific London, luxury meets excellence and we invite you to be part of it.
We’re on the looking for a passionate and guest‑focused Barback to become a valued part of our outstanding Ginger Lily Bar & Lounge team at Pan Pacific London. You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you strive to create memorable experiences at every opportunity. If you take pride in your work, pay close attention to detail, and consistently put people at the heart of everything you do, we would be delighted to hear from you.
As a Barback in our Ginger Lily Bar & Lounge department, you will play a key role in delivering exceptional, personalised experiences for every guest. You will be a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. Your responsibilities will include, but are not limited to:
- Manage guest queries in a friendly, timely, and efficient manner
- Ensure knowledge of the menu and all products
- Assist callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
- Efficiently complete opening, closing and other side duties
- Replenish bar supplies such as liquor, fruit, ice and dishes
- Comply with hotel security, fire regulations and all health and safety legislation
Your benefits working as a Barback at Pan Pacific London include:
- Access to Mental Health First Aiders
- An extra day off to celebrate your birthday
- Cycle to Work Scheme
- Employee Referral Scheme
- Season Ticket Loan
- Enhanced Maternity and Paternity Policies
- Eye Care Voucher Scheme
- Social and Employee Wellness Activities
- Employee Assistance Programme, including 24/7 virtual GP and financial advisors
- Two hotel‑wide social events per year, plus additional team gatherings
- Flexible Work Policy
- Complimentary dry cleaning for uniforms and work attire
- Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
- Guest Experience Programme
- 50% Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London
- 30% Discount on internal spa treatments
- 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
- Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
- Complimentary meals prepared daily by our chefs
- Two fully paid Study Days per year (in addition to annual leave)
- Two fully paid Volunteer Days per year (in addition to annual leave)
- Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
- Additional perks through YuLife
- Dedicated discounts with local eateries
All applicants for the role of Barback must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required from all candidates at the interview stage.
Competitive salary
Barback in London employer: Pan Pacific Hotels Group
At Pan Pacific London, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values guest-focused service and employee well-being. Located in the prestigious Square Mile, our team enjoys a range of benefits including flexible work policies, career progression opportunities, and unique perks such as complimentary meals and discounts across our properties. Join us to be part of a luxury brand that not only prioritises excellence in hospitality but also invests in the personal and professional growth of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Barback in London
✨Tip Number 1
Get to know the venue! Before your interview, pop by Pan Pacific London and soak in the atmosphere. Familiarise yourself with the Ginger Lily Bar & Lounge and its vibe. This will help you speak confidently about how you can contribute to the team.
✨Tip Number 2
Show off your personality! When you meet the team, let your passion for hospitality shine through. Share stories of memorable guest interactions or times you've gone above and beyond. We love seeing that enthusiasm!
✨Tip Number 3
Be prepared for situational questions. Think about how you would handle busy shifts or tricky guest queries. We want to see how you stay calm under pressure and keep that guest-focused attitude at the forefront.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. Plus, it’s a great way to reiterate your excitement about joining our team!
We think you need these skills to ace Barback in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re genuinely excited about the Barback role and how you can contribute to our team at Pan Pacific London.
Be Personable:Remember, we’re all about creating memorable experiences for our guests. Use your application to showcase your friendly and approachable nature. A touch of personality can go a long way in making your application stand out!
Highlight Relevant Experience:If you’ve got any previous experience in hospitality or customer service, make sure to mention it! We love seeing how your past roles have prepared you for this position. Tailor your application to reflect the skills that align with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Pan Pacific London!
How to prepare for a job interview at Pan Pacific Hotels Group
✨Know the Venue
Before your interview, take some time to research Pan Pacific London. Familiarise yourself with their values, services, and the unique offerings of the Ginger Lily Bar & Lounge. This will not only show your genuine interest but also help you tailor your responses to align with their standards of excellence.
✨Showcase Your Guest-Focused Attitude
As a Barback, your role is all about creating memorable experiences for guests. Be prepared to share examples from your past experiences where you went above and beyond for customers. Highlight your empathy and professionalism in these situations to demonstrate that you truly put people at the heart of what you do.
✨Demonstrate Calmness Under Pressure
Working in a busy bar environment can be hectic. During the interview, discuss how you handle stressful situations. Share specific instances where you maintained composure and efficiency, ensuring that guest queries were managed promptly and effectively.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team culture at the Ginger Lily Bar & Lounge or how they measure success in the Barback role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
