At a Glance
- Tasks: Supervise the front desk team and ensure exceptional guest experiences.
- Company: Join the luxury Pan Pacific London, a Forbes Five-Star hotel.
- Benefits: Enjoy flexible work, discounts, wellness activities, and career progression.
- Other info: Experience a close-knit culture with opportunities for personal and professional growth.
- Why this job: Be an ambassador for excellence in a vibrant, award-winning environment.
- Qualifications: Passion for hospitality and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Pan Pacific London is a luxury hotel offering excellence in design, wellness and dining experiences near Liverpool Street Station in London’s Square Mile. The property features 194 rooms and 43 suites, including the Pan Pacific Suite, with the SENSORY Spa & Wellbeing on the wellbeing floor, an infinity pool, a high-performance gym and spa treatments. Pan Pacific London invites guests to experience the city and its hidden gems, old and new.
We are looking for a passionate, results-driven Front Desk Supervisor to join the Reception team. You bring confidence, empathy and professionalism to every interaction, with calmness under pressure and a commitment to excellence. If you are detail-oriented, take pride in your work, and place people at the heart of everything you do, we would be delighted to hear from you.
As a Front Desk Supervisor in the Reception department, you will help deliver exceptional, personalised experiences for every guest. You will be an ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. Your responsibilities include, but are not limited to:
- Supervise, coach and develop the team, including managing performance as needed.
- Exercise good judgment and act with autonomy when addressing guest issues.
- Act with integrity when handling confidential information or situations involving guests or the company.
- Avoid conflicts by anticipating guest needs and going the extra mile.
- Serve as the first point of contact to deliver a memorable guest experience.
At Pan Pacific London we value our close-knit culture, development opportunities and wellbeing. Benefits include:
- Access to Mental Health First Aiders
- Additional day off to celebrate your birthday
- Cycle to Work Scheme
- Employee Referral Scheme
- Season Ticket Loan
- Enhanced Maternity and Paternity Policies
- Eye Care Voucher Scheme
- Social and Employee Wellness Activities
- Employee Assistance Programme with 24/7 virtual GP and financial advisors
- Two hotel-wide social events per year plus additional team gatherings
- Flexible Work Policy
- Complimentary dry cleaning for uniforms and work attire
- Reward and Recognition programmes (e.g., Star of the Month, Manager of the Quarter, Star of the Year)
- Guest Experience Programme
- Discounts: 50% on Food, 25% on Beverage at Pan Pacific London outlets
- 30% Discount on internal spa treatments
- 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
- Friends & Family rates at Pan Pacific London and Pan Pacific Hotels Group
- Complimentary meals prepared daily by our chefs
- Two fully paid Study Days per year and two fully paid Volunteer Days per year
- Career progression with internal development support
- Additional perks through YuLife
- Discounts with local eateries
Join our team at Pan Pacific London, a Forbes Travel Guide Five-Star property located in the City’s vibrant heart. We have received multiple accolades including: Hotel of the Year – London (2022/2023), Forbes Five-Star ratings (2022–2026), and other recognitions for SENSORY Wellbeing.
Eligibility: All applicants must have the legal right to live and work in the UK without restrictions; proof of eligibility required at the interview stage.
Front Desk Supervisor employer: Pan Pacific Hotels Group
Pan Pacific London is an exceptional employer that prioritises employee wellbeing and development within a vibrant, luxury hotel environment. With a strong focus on creating memorable guest experiences, the company offers numerous benefits including flexible work policies, generous discounts, and opportunities for career progression, all while fostering a close-knit culture that values teamwork and personal growth. Join us in the heart of London, where your contributions will be recognised and rewarded in a prestigious setting.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Supervisor
✨Tip Number 1
Get to know the hotel! Research Pan Pacific London and its unique offerings. When you walk into that interview, show us you’re not just another candidate but someone who genuinely understands our commitment to excellence.
✨Tip Number 2
Practice your people skills! As a Front Desk Supervisor, you'll be the face of our hotel. Role-play common guest scenarios with friends or family to build your confidence in handling various situations with empathy and professionalism.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional when you come in for your interview. It shows us you take pride in your appearance and understand the importance of presentation.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way. It shows us you’re genuinely interested in the position and appreciate the opportunity to meet with our team. Plus, it keeps you fresh in our minds!
We think you need these skills to ace Front Desk Supervisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Front Desk Supervisor role shine through. We want to see how much you care about delivering exceptional guest experiences and how you embody our commitment to excellence.
Be Detail-Oriented:Make sure to highlight your attention to detail in your application. Whether it's your previous experience or specific skills, we love seeing candidates who take pride in their work and can manage the little things that make a big difference.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the qualities we’re looking for, like empathy, professionalism, and calmness under pressure. It shows us you’re genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Pan Pacific London and what we stand for!
How to prepare for a job interview at Pan Pacific Hotels Group
✨Know the Hotel Inside Out
Before your interview, make sure you research Pan Pacific London thoroughly. Familiarise yourself with its services, amenities, and recent accolades. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your People Skills
As a Front Desk Supervisor, you'll be the face of the hotel. Prepare examples of how you've handled guest interactions in the past, especially under pressure. Highlight your empathy and professionalism to demonstrate that you can create memorable experiences for guests.
✨Prepare for Situational Questions
Expect questions that assess your judgement and problem-solving skills. Think of scenarios where you had to anticipate guest needs or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Dress to Impress
First impressions matter, especially in a luxury hotel setting. Dress smartly and professionally for your interview. This reflects your understanding of the hotel's standards and your commitment to excellence right from the start.
