At a Glance
- Tasks: Support the bar team by managing supplies and ensuring excellent guest experiences.
- Company: Join the prestigious Pan Pacific London, known for luxury and exceptional service.
- Benefits: Enjoy discounts, wellness activities, and career progression opportunities.
- Other info: Flexible work policy and a supportive culture focused on your wellbeing.
- Why this job: Be part of a vibrant team in a five-star environment, creating memorable moments.
- Qualifications: Passion for hospitality and a commitment to delivering outstanding service.
The predicted salary is between 12 - 16 £ per hour.
Nestled in the heart of London's prestigious Square Mile, Pan Pacific London seamlessly blends graceful luxury, innovative wellness, world-class dining, and exceptional service. Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY, our state-of-the-art wellbeing floor, complete with an infinity pool, advanced gym, and indulgent spa treatments.
We're on the looking for a passionate and guest-focused Barback to become a valued part of our outstanding Ginger Lily Bar & Lounge team at Pan Pacific London. You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you strive to create memorable experiences at every opportunity. If you take pride in your work, pay close attention to detail, and consistently put people at the heart of everything you do, we would be delighted to hear from you.
As a Barback in our Ginger Lily Bar & Lounger department, you will play a key role in delivering exceptional, personalised experiences for every guest. You will be a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. Your responsibilities will include, but are not limited to:
- Manage guest queries in a friendly, timely, and efficient manner
- Ensure knowledge of the menu and all products
- Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
- Efficiently completes opening, closing and other side duties
- Replenishes bar supplies such as liquor, fruit, ice and dishes
- Comply with hotel security, fire regulations and all health and safety legislation
As a company, we take pride in our close-knit culture, commitment to development, and focus on wellbeing. Here's what we offer:
- Access to Mental Health First Aiders
- An extra day off to celebrate your birthday
- Cycle to Work Scheme
- Employee Referral Scheme
- Season Ticket Loan
- Enhanced Maternity and Paternity Policies
- Eye Care Voucher Scheme
- Social and Employee Wellness Activities
- Employee Assistance Programme, including 24/7 virtual GP and financial advisors
- Two hotel-wide social events per year, plus additional team gatherings
- Flexible Work Policy
- Complimentary dry cleaning for uniforms and work attire
- Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
- Guest Experience Programme
- 50% Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London
- 30% Discount on internal spa treatments
- 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
- Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
- Complimentary meals prepared daily by our chefs
- Two fully paid Study Days per year (in addition to annual leave)
- Two fully paid Volunteer Days per year (in addition to annual leave)
- Career Progression, we're committed to coaching and supporting your internal development within Pan Pacific Hotels Group
- Additional perks through YuLife
- Dedicated discounts with local eateries
Please note: All applicants for the role of Barback must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required from all candidates at the interview stage.
Barback employer: Pan Pacific Hotels Group
At Pan Pacific London, we pride ourselves on fostering a close-knit and supportive work culture that prioritises employee wellbeing and development. As a Barback in our prestigious Ginger Lily Bar & Lounge, you will enjoy numerous benefits including flexible work policies, career progression opportunities, and generous discounts across our luxury offerings, all while being part of a team that is dedicated to delivering exceptional guest experiences in the heart of London's vibrant Square Mile.
StudySmarter Expert Advice🤫
We think this is how you could land Barback
✨Tip Number 1
Network like a pro! Get out there and chat with people in the industry. Attend events, join local hospitality groups, or even pop into bars and introduce yourself. You never know who might have a lead on a Barback position at a fab place like Pan Pacific London.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Be friendly, approachable, and ready to share why you’d be a great fit for the Ginger Lily Bar & Lounge team.
✨Tip Number 3
Prepare for those interviews! Research Pan Pacific London and understand their values and what makes them stand out. Think about how your skills align with their commitment to excellence and guest experience, and be ready to discuss it.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings, including Barback roles, right there. Don’t miss out on the chance to join our amazing team!
We think you need these skills to ace Barback
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Barback role shine through. We want to see how much you care about providing exceptional service and creating memorable experiences for our guests.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight any relevant experience or skills that align with what we’re looking for at Pan Pacific London, especially in hospitality and guest interaction.
Be Professional Yet Friendly:Your written application should reflect the balance of professionalism and warmth we value. Use a friendly tone while maintaining a level of professionalism that shows you understand the importance of the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Pan Pacific London!
How to prepare for a job interview at Pan Pacific Hotels Group
✨Know the Venue
Before your interview, take some time to research Pan Pacific London and its Ginger Lily Bar & Lounge. Familiarise yourself with their menu, the atmosphere, and any recent news or accolades. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your People Skills
As a Barback, you'll be interacting with both guests and colleagues regularly. Prepare examples of how you've provided excellent service in the past, especially in high-pressure situations. Highlight your ability to remain calm and professional while ensuring a memorable experience for everyone.
✨Demonstrate Attention to Detail
Attention to detail is crucial in hospitality. Be ready to discuss how you ensure accuracy in your work, whether it's managing supplies or handling guest queries. You might even want to mention specific instances where your attention to detail made a difference.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in the Barback role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
