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- Tasks: Create unforgettable experiences for guests and members through personalised service and event planning.
- Company: Join a vibrant spa and fitness community focused on wellness and lifestyle.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with plenty of room for creativity and innovation.
- Why this job: Be the go-to person for enhancing lifestyles and making a real difference in people's lives.
- Qualifications: Strong communication skills and a passion for wellness and customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Senior Lifestyle Executive ensures exceptional guest and member experiences by providing personalized care, efficient scheduling, and seamless service. Responsible for driving programs, enhancing guest experiences, and supporting spa / gym / studio / pool operations to maximize revenue. This role focuses on attracting, engaging, and retaining spa / fitness members through operational excellence, effective sales strategies, personalized service, and promotional initiatives.
Primary Responsibilities:
- Guest/Member Relationship Management: Serve as the primary point of contact for clients, residents, or members to ensure their lifestyle needs and preferences are met. Develop strong relationships with guests and members to understand and anticipate their lifestyle needs. Address and resolve any issues or requests.
- Event / Program Planning & Management: Plan, coordinate, and execute events / programs. Oversee logistics, scheduling, partners liaison and any special requests.
- Service Excellence: Ensure the delivery of exceptional service across all lifestyle offerings, such as wellness, fitness, leisure activities, and dining experiences. Continuously improve services based on feedback and market trends. Lead a team to maintain high standards of service delivery and guest satisfaction.
- Program Development: Develop and introduce new lifestyle programs and initiatives that add value to the guests and members experience. Collaborate with various departments to design programs that cater to the interests and needs of guests and members. Stay informed about lifestyle trends and incorporate innovative ideas to keep services relevant and engaging.
- Policy and Procedures: Act in accordance with all policies and procedures and communicate policies at all levels. Ensure members & guests needs are efficiently and effectively met by our team members.
- Hygiene and Safety: Ensure all hygiene levels are met in the outlet. Adhere to fire and safety rules and regulations. Fully understand the rules and regulations of the outlet.
Senior Lifestyle Executive (Spa/Gym) employer: PAN PACIFIC HOTELS GROUP LIMITED
Contact Detail:
PAN PACIFIC HOTELS GROUP LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Lifestyle Executive (Spa/Gym)
✨Tip Number 1
Network like a pro! Reach out to your connections in the spa and fitness industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers or clients, let your passion for lifestyle management shine through. We want to see how you can enhance guest experiences with your unique flair.
✨Tip Number 3
Prepare for interviews by researching the latest trends in wellness and fitness. We love candidates who are up-to-date and can bring fresh ideas to the table. Think about how you can contribute to our programs and make them even better!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who can help us create exceptional experiences for our guests and members.
We think you need these skills to ace Senior Lifestyle Executive (Spa/Gym)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share your passion for guest experiences and how you can bring that to the Senior Lifestyle Executive role.
Tailor Your Application: Make sure to customise your application for this specific role. Highlight your experience in managing relationships and planning events, as these are key aspects of the job. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your relevant experience and achievements.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at PAN PACIFIC HOTELS GROUP LIMITED
✨Know Your Guests
Before the interview, research the company’s clientele and their lifestyle preferences. Understanding who the guests are and what they value will help you demonstrate how you can enhance their experiences and build strong relationships.
✨Showcase Your Event Planning Skills
Be prepared to discuss your experience in planning and executing events or programs. Bring examples of successful initiatives you've led, and highlight how you managed logistics and addressed special requests to ensure a seamless experience.
✨Emphasise Service Excellence
During the interview, share specific instances where you went above and beyond to deliver exceptional service. Discuss how you gathered feedback and adapted services based on guest needs, showcasing your commitment to continuous improvement.
✨Stay Trendy and Innovative
Familiarise yourself with current lifestyle trends in wellness and fitness. Be ready to suggest innovative ideas for new programs or initiatives that could attract and retain members, demonstrating your proactive approach to enhancing guest experiences.