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- Tasks: Lead a team to ensure guest rooms and public areas are spotless and ready for check-in.
- Company: Join a vibrant hotel known for its commitment to guest satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for career advancement.
- Why this job: Make a difference in guests' experiences while developing your leadership skills.
- Qualifications: Experience in housekeeping and a passion for maintaining high standards.
- Other info: Dynamic work environment with a focus on teamwork and personal growth.
The predicted salary is between 24000 - 36000 £ per year.
The incumbent is responsible for meeting guest satisfaction by maintaining guest rooms and surrounding areas by ensuring that rooms are clean and ready for check-in. They will train and guide the Room Attendants under their section to ensure that they meet the hotel’s standards in providing guest satisfaction and cleanliness. This will include the rooms and public areas of the hotel.
Primary Responsibilities:
- Take charge of daily operations and be on top of the day’s rooms situation, including today’s assignment of rooms, VIP arrivals, PM projects, traces, OS and OO rooms, room changes, extension of stays and all guest requests sent through HOTSOS.
- Daily assignment of rooms to Room Attendants, ensuring that all rooms are assigned out to be checked and cleaned for the day.
- Inspection of rooms to ensure that all departure rooms are cleaned and inspected before Front Office can check in the guest.
- Ensure room cleaning standards are in line with hotel’s standards; counsel and train Room Attendants if standards are not met.
- Periodically raise an Inspection Room Checklist to check and grade Room Attendants’ cleaning against hotel standards.
- Routinely check Room Attendant cleaning equipment to ensure it is operationally ready and that safety standards are adhered to.
- Check Room Attendant’s cleaning report at the end of shift to ensure all rooms have been cleaned and updated in the system.
- Check and ensure that PM rooms for the day have been completed and are free of defects before assigning to a Room Attendant for thorough cleaning.
- Issue master key cards and pagers to Room Attendants, Houseman/Housemaid and Public Area Attendant; check all master key cards at the start and end of shifts.
- Ensure Room Attendants raise service orders in HOTSOS for lost items found in rooms and cross-check with items brought down at the end of shifts.
- Ensure Room Attendants’ pantries are clean and neat, and that guest corridors are cleaned and vacuumed before the end of their shift.
- Ensure the daily Public Area Schedule is correct with corresponding job tasks/projects for the day and that Public Area Attendants are present on shift.
- Ensure public areas of the hotel (Ballrooms, toilets, walkways, carpark, lobby, driveway and restaurants) are clean, stain-free and in line with hotel standards.
- Report all defects in public areas and ensure the job is done and the area is cleaned.
- Train public area attendants on how to identify defects and report them promptly.
- Ensure public area maintenance projects are done promptly according to schedule and that machineries are well maintained for project works.
- Train public areas on how to use cleaning machineries.
- Ensure guest laundry has been returned by contractor at the end of the day and sent back to guest rooms; learn how to post and charge guest laundries in the system.
Housekeeping Supervisor employer: PAN PACIFIC HOTELS GROUP LIMITED
Contact Detail:
PAN PACIFIC HOTELS GROUP LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, the cleaning standards, and the expectations for guest satisfaction. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at industry events. They can provide insider tips and might even refer you for the position, which can give you a leg up in the hiring process.
✨Tip Number 3
Show off your training skills! If you have experience in training others, highlight this in your conversations. Being able to train and guide Room Attendants is a key part of the job, so make sure they know you’ve got what it takes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be able to showcase your enthusiasm for the role and the company directly.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Show Your Passion for Cleanliness: When writing your application, let us know why you love keeping spaces clean and tidy. Share any experiences that highlight your attention to detail and commitment to guest satisfaction. We want to see your enthusiasm shine through!
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience in housekeeping or supervisory roles, and mention how you can contribute to maintaining our high standards at the hotel. We appreciate a personal touch!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to easily understand your qualifications and what makes you a great fit for the Housekeeping Supervisor role. Less is more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy – just follow the prompts and you’re good to go!
How to prepare for a job interview at PAN PACIFIC HOTELS GROUP LIMITED
✨Know the Hotel Standards
Familiarise yourself with the specific cleanliness and service standards of the hotel you're interviewing for. This will help you demonstrate your understanding of what is expected in the role and how you can contribute to maintaining those standards.
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll be training and guiding Room Attendants. Be prepared to share examples of how you've successfully led a team in the past, including any challenges you faced and how you overcame them.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a dissatisfied guest or managing a team member who isn't meeting standards. Think through your responses ahead of time to show your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the hotel's operations or team dynamics. This shows your genuine interest in the position and helps you assess if the hotel is the right fit for you.
