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- Tasks: Check in/out guests, handle enquiries, and ensure satisfaction.
- Company: Join a vibrant hotel team focused on guest experience.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic work environment with chances to learn and advance.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 ÂŁ per year.
The incumbent will check in/out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out. Attend to all guests’ enquiries and complaints and ensure guests’ satisfaction.
Primary Responsibilities:
- Sell, register and assign rooms to incoming guests, ensuring that registration cards are filled up correctly.
- Check out departing guests as per procedures.
- Inform relevant departments of arrival, room changes, check out and special arrangements.
- Accept reservations in the absence of Reservation Assistant.
- Record in Handover List of any special arrangements and important matters for follow-up.
- Liaise with Duty Manager or Front Office Supervisor regarding any complaints.
- Perform cashiering and maintain a complete record of guests’ accounts.
- Check all guests’ bills before presentation to guest upon check out.
- Charge all monies due to the hotel to the respective travel agents or companies.
- Declare all shortages or excess to Accounts Department.
- Attend to all requests and requirements from guests promptly and handle complaints tactfully.
- Ensure all guests' preferences are met to the best of our ability and strive to (MADDAM) “Make A Difference, Do A Little More”.
- Create a positive first impression to guests with regards to corporate image.
- Read entries in Communication Book and ensure all instructions and tasks assigned are followed up.
- Ensure procedures and policies on city ledger are followed.
- Be aware of all VIP and Special Attention guests’ arrivals and departures.
- Ensure all Pan Pacific Discovery Members, VIP and Special Attention guests are met by Duty Manager, and benefits are explained upon check in.
- Undertake any other reasonable assignment by the Duty Manager and Front Office Manager, as and when required.
Hotel Front Office Receptionist employer: PAN PACIFIC HOTELS GROUP LIMITED
Contact Detail:
PAN PACIFIC HOTELS GROUP LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Front Office Receptionist
✨Tip Number 1
Make sure to research the hotel and its values before your interview. Knowing their mission, like MADDAM, will help you show that you're a great fit for their team.
✨Tip Number 2
Practice common front office scenarios, like handling guest complaints or checking in VIPs. This will boost your confidence and prepare you for real-life situations during the job.
✨Tip Number 3
Dress smartly and arrive early for your interview. First impressions matter, especially in hospitality, so show them you mean business right from the start!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart and remind them of your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Hotel Front Office Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, especially for a role that involves guest interaction.
Tailor Your Application: Make sure to tailor your application to the Hotel Front Office Receptionist position. Highlight relevant experience and skills that match the job description, like handling guest enquiries or managing accounts. This shows us you’re serious about the role!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your experience and skills if it helps readability. We appreciate straightforwardness, especially in a fast-paced environment like ours!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at PAN PACIFIC HOTELS GROUP LIMITED
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Understand its values, services, and any recent news or events. This will not only help you answer questions more effectively but also show your genuine interest in the position.
✨Practice Common Scenarios
As a Front Office Receptionist, you'll deal with various guest situations. Prepare for role-play scenarios where you might have to handle complaints or special requests. Practising these will boost your confidence and demonstrate your problem-solving skills during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally, reflecting the hotel's corporate image. A polished appearance shows that you take the role seriously and understand the importance of representing the hotel well.
✨Showcase Your Customer Service Skills
Be ready to share examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to 'Make A Difference, Do A Little More' will resonate well with the interviewers and align with their expectations for the role.