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- Tasks: Lead and inspire a team while managing all aspects of our parlour operations.
- Company: Join Pan-n-Ice, known for innovative ice cream rolls and unforgettable customer experiences.
- Benefits: Enjoy competitive pay, performance bonuses, free ice cream rolls, and growth opportunities.
- Why this job: Be part of a fun, vibrant culture where your leadership makes a real impact.
- Qualifications: Previous management experience in hospitality or retail is essential; strong communication skills are a must.
- Other info: This is a hands-on role in a fast-paced environment—get ready to roll up your sleeves!
The predicted salary is between 28800 - 42000 £ per year.
Parlour General Manager Pan-n-Ice Location: Westfield London Salary: Competitive + Benefits Contract: 40hrs Are you ready to join the coolest team in town? Pan-n-Ice is on the hunt for an enthusiastic and experienced Parlour General Manager to lead the team at our Westfield parlours. Known for our innovative ice cream rolls and unforgettable customer experiences, Pan-n-Ice is a growing brand with big ambitions and we want you to be part of the journey! About the Role As the Parlour General Manager, youll take charge of all aspects of our parlours operation. From driving sales and managing costs to ensuring exceptional customer service and team performance, youll be the driving force behind the success of your store. This is a hands-on role in a fast-paced, vibrant environment that requires creativity, leadership, and a passion for people. Key Responsibilities Lead, coach, and inspire a team of passionate individuals to deliver outstanding service and product quality. Take ownership of all operational aspects, including staffing, stock management, and compliance. Drive sales and ensure the parlour meets performance targets. Champion the Pan-n-Ice brand by creating a fun, engaging, and welcoming environment for customers and team members. Maintain high standards of cleanliness, health, and safety. Monitor and manage financial performance, including budgets, profit margins, and reporting. About You Were looking for a proactive, dynamic leader who: Has previous management experience in hospitality, retail, or a similar customer-focused environment. Thrives in a fast-paced setting and enjoys hands-on leadership. Is passionate about delivering unforgettable customer experiences. Has excellent communication and organisational skills. Understands financial metrics and is confident in managing budgets and costs. Is adaptable, resilient, and ready to roll up their sleeves when needed. What We Offer A competitive salary and performance-related bonuses. The opportunity to grow with a dynamic and expanding brand. Comprehensive training and ongoing development opportunities. A fun and inclusive workplace culture where your ideas and contributions are valued. Free ice cream rolls during shifts (of course!). Join us in making life that little bit sweeter one ice cream roll at a time! AMRT1_UKCT
General Manager employer: Pan-n-ice
Contact Detail:
Pan-n-ice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Show your passion for customer service! When you meet with us, share specific examples of how you've created memorable experiences for customers in your previous roles. This will demonstrate that you understand the importance of exceptional service.
✨Tip Number 2
Highlight your leadership style. We want to know how you inspire and motivate your team. Be ready to discuss your approach to coaching and developing staff, as well as how you handle challenges in a fast-paced environment.
✨Tip Number 3
Familiarize yourself with our brand and products. Understanding Pan-n-Ice's unique offerings and values will help you connect with us during the interview. Share your thoughts on how you can enhance our customer experience and drive sales.
✨Tip Number 4
Prepare to discuss financial management. Since you'll be responsible for budgets and performance targets, be ready to talk about your experience with financial metrics and how you've successfully managed costs in previous roles.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Parlour General Manager at Pan-n-Ice. Highlight your relevant experience in hospitality or retail management that aligns with the job description.
Tailor Your CV: Customize your CV to emphasize your leadership skills and previous management experience. Include specific examples of how you've driven sales, managed teams, and ensured exceptional customer service in past roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experiences and your ability to lead a team. Mention why you are excited about the opportunity at Pan-n-Ice and how you can contribute to their growth.
Highlight Financial Acumen: Since the role involves managing budgets and financial performance, be sure to include any relevant experience you have with financial metrics, cost management, and reporting in your application.
How to prepare for a job interview at Pan-n-ice
✨Show Your Passion for Customer Experience
As a Parlour General Manager, your role revolves around delivering unforgettable customer experiences. Be prepared to share specific examples of how you've enhanced customer satisfaction in previous roles and demonstrate your enthusiasm for creating a fun and engaging environment.
✨Highlight Your Leadership Skills
This position requires strong leadership abilities. Discuss your experience in coaching and inspiring teams, and provide examples of how you've successfully managed staff performance and fostered a positive team culture in fast-paced settings.
✨Understand Financial Metrics
Since you'll be responsible for managing budgets and financial performance, brush up on key financial metrics relevant to the hospitality or retail industry. Be ready to discuss how you've previously monitored costs and driven sales to meet performance targets.
✨Demonstrate Adaptability and Resilience
In a vibrant and fast-paced environment like Pan-n-Ice, adaptability is crucial. Share instances where you've successfully navigated challenges or changes in the workplace, showcasing your ability to roll up your sleeves and get things done when needed.
