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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional wellbeing support through our Employee Assistance Programme.
- Company: Join a rapidly growing organisation dedicated to mental health and wellbeing.
- Benefits: Enjoy 33 days annual leave, flexible working hours, and a comprehensive health cash plan.
- Other info: Be part of a diverse workplace that values every individual.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Proven leadership experience and a background in EAP environments are essential.
The predicted salary is between 45000 - 55000 ÂŁ per year.
Hybrid/Lakeside, Warrington. Lakeside Office Warrington 2 days Per Week, 3 days remote working. Monday to Friday, 9am to 5:30pm (flex required to support business needs). Requirement to work Bank Holidays on a rotational basis 9am to 5:30pm.
The Role
Are you a dynamic and inspiring people leader with a passion for delivering outstanding wellbeing support? We’re looking for an EAP Counselling Manager who will play a pivotal role in shaping, growing, and leading our Employee Assistance Programme team. This is a fantastic opportunity to influence service excellence, drive performance, and make a genuine difference to the wellbeing of thousands of people.
What You’ll Bring
- Proven leadership experience, with a strong track record in managing high-performing teams.
- Exceptional stakeholder management skills, with experience working directly with senior leaders, key clients, and cross-departmental teams.
- Background in an EAP environment and experience managing both clinicians and support teams.
- Analytical capability, with an ability to interpret data and MI, identify areas for improvement, and proactively address issues to deliver outstanding client and people outcomes.
- Experience in designing and delivering training, including induction programmes and tailored learning plans.
- A natural ability to inspire a positive, “can-do” culture, motivating individuals to reach their full potential and achieve shared success.
What Your Typical Day Might Look Like
- Lead and develop a team of EAP counsellors and case workers, ensuring they are supported, engaged, and delivering high-quality services.
- Monitor team performance daily, weekly, and monthly, ensuring goals are met and exceeded.
- Drive service excellence across the EAP helpline, ensuring timely, compassionate support for all PAM Wellbeing users.
- Provide clinical leadership, offering daily guidance, safeguarding support, risk oversight, debriefs, and sound judgement in complex cases.
- Champion a growth mindset, transforming and evolving the EAP service by expanding access to support through helpline and digital platforms.
- Streamline processes to create a client-centred, efficient, and compliant operation aligned with business strategy and plans.
- Maintain strong clinical and operational governance, ensuring adherence to protocols and supporting consistent practice across departments.
- Work closely with the Head of EAP Operations to drive continuous improvement, shaping the future of the service.
- Conduct monthly audits and provide constructive coaching to enhance service quality.
- Oversee absence management, ensuring policies are followed effectively.
- Deliver engaging induction and ongoing training, identifying development needs and designing training plans that empower staff to perform confidently and safely.
- Attend customer quarterly meetings, providing insight and acting as a key clinical contact for client queries.
- Build trusted relationships with senior leadership, supporting escalations, resolving complaints, and maintaining high clinical standards.
- Deputise for the Head of EAP Operations, stepping up to support senior leadership as needed.
- Take an active role in business continuity, meeting service levels and offering flexible support to helpline and assessment functions during peak demand.
Why Join Us?
- Be part of a forward-thinking organisation committed to mental health and wellbeing.
- Work in a role that combines clinical insight with strategic impact.
- Opportunities for professional development, including CPD and formal training.
- Collaborate with passionate professionals who share your commitment to quality care.
Ready to make a difference? Apply today and help us deliver the highest standards of mental health support.
Benefits
- We pay your auto-enrolment pension contribution of 8%, you can also make enhanced contributions which are matched up to a further 5%.
- 33 days annual leave including bank holidays with the option to buy or sell up to 5 days (FTE).
- Life insurance scheme valued at 4x your annual salary.
- Income protection.
- Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!
- Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards scheme.
- Long service rewards.
- Flexible Working Hours.
- Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support.
- Support with training and development.
- Group Income Protection.
PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status. We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
EAP Counselling Manager in Warrington employer: PAM Group
Contact Detail:
PAM Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EAP Counselling Manager in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an EAP Counselling Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to mental health and wellbeing. Think about how your leadership style aligns with their values and be ready to share examples of your past successes.
✨Tip Number 3
Showcase your skills! During interviews, highlight your experience in managing high-performing teams and your ability to drive service excellence. Use specific examples to demonstrate how you've made a difference in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a positive impact on wellbeing.
We think you need these skills to ace EAP Counselling Manager in Warrington
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for wellbeing and support shine through. We want to see how you can inspire and lead a team, so share your experiences that highlight your commitment to making a difference.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the EAP Counselling Manager role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Highlight Leadership Experience: We’re keen on seeing your proven leadership skills, so don’t hold back! Share examples of how you've successfully managed teams, driven performance, and fostered a positive culture in your previous roles.
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep it professional. Balance your personality with professionalism to make a great impression. And don’t forget, applying through our website is the best way to get your application in front of us!
How to prepare for a job interview at PAM Group
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the Employee Assistance Programme (EAP) and its importance in supporting employee wellbeing. Familiarise yourself with the latest trends in mental health support and be ready to discuss how your experience aligns with the role.
✨Showcase Your Leadership Skills
As an EAP Counselling Manager, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've successfully managed teams, driven performance, and fostered a positive culture. Use specific metrics or outcomes to highlight your impact.
✨Engage with Stakeholders
Since this role involves exceptional stakeholder management, think about how you can illustrate your experience working with senior leaders and cross-departmental teams. Be ready to share stories that showcase your communication strengths and relationship-building skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your clinical leadership and decision-making abilities. Think through potential challenges you might face in the role and how you would address them. This will show your analytical capability and readiness to tackle complex cases.