Client Services Co-ordinator in Warrington

Are you a highly organised, customer-focused professional who thrives in a busy environment? Do you enjoy building relationships, coordinating schedules, and delivering exceptional service? If so, we'd love to hear from you. PAM OH Solutions Ltd is looking for a Client Services Coordinator to join our growing team. This is an exciting opportunity to play a vital role in supporting our clients, clinicians, and internal teams while contributing to the delivery of high-quality occupational health services.

Location: Onsite Warrington

Hours: 40 hours per week, Monday - Friday (30 minute unpaid lunch)

As the first point of contact for many of our clients, you'll be instrumental in ensuring a seamless customer experience and helping our teams provide outstanding healthcare support every day.

What You'll Be Doing

As a Client Services Coordinator, you'll enjoy a varied and rewarding role where no two days are the same. Your responsibilities will include:

• Delivering an exceptional customer experience to clients, clinicians, and colleagues
• Managing client referrals and booking appointments within agreed service level targets
• Handling incoming enquiries and coordinating responses across multiple departments
• Planning and coordinating clinician schedules to maximise efficiency and service delivery
• Monitoring diary availability and managing appointment bookings
• Providing administrative support to both clinical and operational teams
• Supporting the smooth day-to-day running of the clinic and wider service
• Welcoming clients professionally and creating a positive front-of-house experience
• Maintaining accurate records and ensuring data is handled confidentially and professionally

What We're Looking For

We're seeking someone who is proactive, organised, and passionate about delivering excellent service.

• Previous administrative or coordination experience, ideally within Occupational Health, healthcare, or a related sector
• Excellent communication and interpersonal skills
• A customer-first approach with a genuine desire to help people
• Strong organisational skills with the ability to prioritise and manage multiple tasks
• Confidence using IT systems, databases, and reporting tools
• Exceptional attention to detail and accuracy
• Ability to work collaboratively as part of a team
• High levels of professionalism, discretion, and confidentiality

Why Join PAM OH Solutions?

At PAM OH Solutions, we're committed to improving health and wellbeing in the workplace. When you join us, you'll become part of a supportive and growing organisation that values its people and the contribution they make.

What We Offer

• The opportunity to work for a respected and expanding healthcare organisation
• A supportive and collaborative team environment
• Exposure to experienced clinicians and healthcare professionals
• Career development and progression opportunities
• A varied role where you can make a meaningful impact every day
• The chance to contribute to improving the health and wellbeing of employees across the UK

If you're looking for a rewarding role where your organisational skills, customer service expertise, and attention to detail will make a real difference, we'd love to hear from you. Apply today and become part of the PAM OH Solutions team.

Our Values

At PAM we are passionate about people and delivering our Everyday Things That Matter Values and Behaviours to our customers and our colleagues. Our cultural philosophy is based on putting our people first, creating high performing teams who deliver great services for our clients.

We’re looking for driven and ambitious professionals to join our team, who are just as passionate about our philosophy and values as we are:

• Hard Work & Enthusiasm; we believe hard work should be rewarded, we go the extra mile to achieve our goals and support each other and enthusiasm and passion are part of our DNA.
• Teamwork & Friendship; our colleagues share a sense of belonging; we understand collaborative working means better decision making and we support each other to achieve common goals.
• Loyalty & Improvement; we are dedicated to personal and professional development. Our PAM Academy mentors’ colleagues and provides support to help you be the best you can through offering a wide range of CPD opportunities.

Employee Benefits

• We pay your auto-enrolment pension contribution of 8%, you can also make enhanced contributions which are matched up to a further 5%
• 33 days annual leave including bank holidays with the option to buy or sell up to 5 days (FTE)
• Life insurance scheme valued at 4x your annual salary
• Income protection
• Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!
• Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards scheme
• Long service rewards
• Flexible Working Hours
• Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support
• Support with training and development
• Group Income Protection

PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status. We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.