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- Tasks: Lead and manage a team of therapists, ensuring high-quality psychological services.
- Company: PAM Group is dedicated to providing inclusive and diverse mental health support.
- Benefits: Enjoy flexible hours, generous leave, and perks like discounts and wellness support.
- Why this job: Make a real impact in mental health while developing your leadership skills in a supportive environment.
- Qualifications: Postgraduate diploma in counseling or equivalent with at least two years of experience required.
- Other info: This role is hybrid, allowing for both remote work and occasional travel.
The predicted salary is between 36000 - 60000 £ per year.
Job Summary The psychological Services manager is responsible for the leadership and management of the psychological services team. The role is to ensure delivery of services, optimising utilisation within the team, in line with our robust clinical and operational standards. This role is Hybrid / Homebased with some travel to Warrington HQ, PAM clinics and client sites Key Accountabilities & Responsibilities Ensure all of the team are reaching their daily billable hours, reviewing this on a daily, weekly and monthly basis. To drive performance and productivity across the psychological services team to deliver the highest level of support to all our service users in a timely manner. Line management of your team including: absence management; HPP monthly one-to-one line management and annual reviews. Monitoring the quality of therapists work through PAM Listen feedback and complete monthly audits, providing qualitative in the moment coaching to maintain and enhance the quality of service to our clients. Duty manager responsibilities including: oversight of risk and safeguarding concerns; liaising with operations team to deliver a responsive service to the clients; answering queries from therapists, clinical support and clients. Data analysis and reporting of service delivery, in line with individual and departmental goals. Providing leadership, support and guidance to the team of therapists that you will manage. Attendance at client meetings as required. Investigating complaints on behalf of the Head of Psychological Services. Identify knowledge gaps and improvement within the team, to be able to develop and delivery of training whilst working with PAM Academy to meet our training needs. Encouraging and developing best practice within your team. Involvement with recruitment and induction of new starters Supporting and coaching new starters during their probation period including reviewing their reports. Attending management briefings and meetings. Organising and facilitating monthly team meetings. Additional tasks as discussed and agreed with the Head of Psychological Services. Responsible for your own caseload proportionate to management time Skills, Experience & Qualifications Postgraduate diploma in counselling, psychotherapy, CBT or equivalent. Minimum of two years postgraduate experience working in counselling, psychotherapy, CBT or equivalent. Member of BACP/ BABCP/NCS either accredited or working towards. Clinical supervisor desirable. Experience of safeguarding and managing risk with client groups. Strong management and organisational skills. A clear and confident verbal and written communicator. IT literate with MS Windows, ability to quickly learn inhouse systems and a competent typist. Benefits * We pay your auto-enrolment pension contribution of 8%, you can also make enhanced contributions which are matched up to a further 5% * 33 days annual leave including bank holidays with the option to buy or sell up to 5 days (FTE) * Life insurance scheme valued at 4x your annual salary * Income protection * Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed! * Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards scheme * Long service rewards * Flexible Working Hours * Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support * Support with training and development * Group Income Protection PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status. We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work. #IDREM
Psychological Services Manager employer: PAM Group Ltd
Contact Detail:
PAM Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Psychological Services Manager
✨Tip Number 1
Familiarize yourself with the key responsibilities of the Psychological Services Manager role. Understanding the nuances of team management, performance optimization, and service delivery will help you demonstrate your fit for the position during interviews.
✨Tip Number 2
Highlight your experience in managing teams and ensuring quality service delivery. Be prepared to discuss specific examples where you've driven performance and productivity in a similar setting.
✨Tip Number 3
Showcase your knowledge of safeguarding and risk management. This is crucial for the role, so be ready to explain how you've handled such situations in the past and what best practices you would implement.
✨Tip Number 4
Prepare to discuss your approach to training and developing team members. The ability to identify knowledge gaps and deliver effective training is essential, so think of strategies you've used before that could apply here.
We think you need these skills to ace Psychological Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in psychological services management, including any specific achievements related to team performance and service delivery. Use keywords from the job description to align your skills with the role.
Craft a Strong Cover Letter: In your cover letter, emphasize your leadership experience and how you have driven performance within a team. Mention your qualifications, such as your postgraduate diploma and membership in professional organizations, to demonstrate your credibility.
Showcase Your Management Skills: Provide examples of your management style and how you handle team dynamics, absence management, and performance reviews. Highlight any experience you have with training and developing staff, as this is crucial for the role.
Prepare for Data Analysis Discussion: Be ready to discuss your experience with data analysis and reporting. Include specific examples of how you've used data to improve service delivery or team performance in your application.
How to prepare for a job interview at PAM Group Ltd
✨Showcase Your Leadership Skills
As a Psychological Services Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivate your team, and any strategies you've used to drive performance and productivity.
✨Demonstrate Your Clinical Knowledge
Make sure to highlight your clinical background and experience in counselling, psychotherapy, or CBT. Discuss specific cases where you've applied your skills and how you ensure high-quality service delivery.
✨Prepare for Management Scenarios
Expect questions about managing risks, safeguarding concerns, and handling complaints. Think of examples from your past roles where you've successfully navigated these challenges and how you would approach them in this new position.
✨Emphasize Your Communication Skills
Effective communication is key in this role. Be ready to provide examples of how you've communicated with clients, therapists, and other stakeholders. Highlight your ability to convey complex information clearly and confidently.
