Senior People Partner

Time commitment: Full-time preferred

Location: Hybrid working: three days in the London office (Mon/Wed/Thu) and two days remote. We consider alternative requests to this.

Office: 140 Borough High Street, London, SE1 1LB

Reporting to: People

Taking a product-first approach to redesign the care pathway to give families a more consumer-like experience of care.

Our in-house product, engineering and AI team is building our own autism and ADHD specific electronic patient record and AI documentation tool to free clinicians from their significant documentation burden to re-focus on supporting families.

Investing in expanding the clinician workforce and upskilling them in new ways of working.

We are proud that Paloma is:

• Loved by families, with 4.9 out of 5 Trustpilot and Google ratings
• Care Quality Commission (CQC) registered and quality-focused
• Clinically-led, with a team of 130 people, including over 80 clinicians supporting families through their assessment journey.
• Hiring 100+ more roles over the next 12 months.
• A community of passionate, mission-driven and innovative team members who challenge the status quo and test and learn from new ideas and approaches.
• Backed by leading healthcare investors Triple Point and Heal Capital.

What’s next? Whilst we have reduced wait times, it is estimated that up to 500,000 children are still waiting for an NHS autism or ADHD assessment. We won’t rest until this comes down. We want to build new services to support families and children diagnosed with autism or ADHD who feel lost after their assessments when the NHS is no longer there for them.

The Opportunity: We are growing our People Team and moving to a Partnering model, where our People Partners own key stakeholder relationships and specific topics across the employee lifecycle spanning employee relations, people ops, engagement, wellbeing, and learning. We want to see the range of skills that come through and shape our team's remit around strengths. When answering the application questions, we will ask you to describe your specialism. With strong performance in this role, you can progress to Lead People Partner.

Day-to-Day Responsibilities: The list below is representative, not exhaustive; your day-to-day will flex around the stakeholder group and lifecycle areas you end up owning.

• Partnering with your stakeholder group
• Act as the trusted people partner for your stakeholder group, understanding team dynamics and performance
• Support managers through the full range of people moments; performance concerns, restructures, sensitive conversations with practical, timely guidance
• Build strong relationships so you're seen as a first port of call for addressing issues proactively
• Across the employee lifecycle:
• People ops: own onboarding/offboarding, compliance (right-to-work, DBS, HRIS data) and payroll review with support from our People Operations Associate
• Engagement: run the listening loop (surveys, eNPS, exit interviews) and turn insights into outcomes and initiatives
• Employee relations: manage ER casework such as grievances, disciplinaries, PIPs and absence, with support from external HR advisors where needed
• Wellbeing: own the wellbeing strategy and related benefits, spotting early signs of burnout
• Learning: our People Partner roles mix strategic initiatives with hands-on partnering

You want to be a fully remote worker; we value in-person office time.

Required Experience and Skills: We don't expect any one candidate to bring deep expertise across every area below. Generalist knowledge across all and strengths in some is what we’re looking for:

• Strong experience partnering with Tech and/or Delivery Teams ideally through a period of rapid startup or scaleup growth
• Experience in one or more of: employee engagement, employee relations, people ops/compliance, or learning