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- Tasks: Lead and enhance People processes, ensuring a great employee experience at Paloma Health.
- Company: Paloma Health is revolutionising autism assessments with a mission-driven, supportive culture.
- Benefits: Enjoy hybrid work, annual leave, sabbaticals, and share options in a growing company.
- Why this job: Make a real impact on employee engagement and culture in a fast-paced, innovative environment.
- Qualifications: Experience in HR and People Operations, with strong organisational and communication skills.
- Other info: Join a team dedicated to transforming healthcare access for families in England.
The predicted salary is between 60000 - 84000 ÂŁ per year.
Join to apply for the Senior People Operations Manager role at Paloma Health
Join to apply for the Senior People Operations Manager role at Paloma Health
Direct message the job poster from Paloma Health
Our mission is to provide families with high-quality NHS autism (and soon ADHD) assessments and care within 4 weeks of GP referral.
We were founded as we don’t think it is right that families are waiting 2-5 years for NHS children’s autism and ADHD assessments, and this crisis has recently been highlighted by the Children’s Commissioner for England:
How is Paloma different?
- We are clinically led, and Care Quality Commission (CQC) registered, with a friendly and approachable team
- We have built our software system to:
- Give our families a more consumer-like experience of healthcare
- Free our assessors from admin to focus on families under our care
- Our strong culture, including transparency, a sense of community, and supporting staff career development
- The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years!
- Being backed by leading healthcare investors (Triple Point Ventures and Heal Capital), allowing us to move fast
The Opportunity
This Senior People Operations role will report directly to our CEO and lead on delivering and refining our People processes, as well as enhancing the employee experience at Paloma.
With success in the role, you can progress to a People Operations Lead and potentially expand our People team including taking on line management responsibilities.
Day to Day Responsibilities:
- People process excellence: Keep improving ourPeople processes, systems (including our HR Information System and Payroll) and data to empower data-driven devisions, help senior staff make decisions and improve the employee experience at Paloma.
- Internal People expert : Act as a point of contact for employees and line managers, providing guidance and support on HR topics. When required, consult with our external expert HR advisors for more complex requests.
- New starter onboarding and ongoing compliance : Coordinate and facilitate onboarding for new hires, ensuring a smooth and welcoming start to their journey at Paloma Health. As a CQC registered NHS provider, you will ensure that all team members have and maintain the required pre-employment checks and registrations.
- Training coordination: Coordinate inductions and ensure ongoing completion of mandatory training for all team members.
- Culture and team engagement: Support and enhance team engagement initiatives, fostering a positive and inclusive workplace culture. Assist in organising team events, team surveys, and implementing improvements to the team experience.
- Staff development: Partner with line managers to ensure all team members are supported with high-quality professional development and career progression opportunities.
- Guidance and policy writing: Partner with the senior team to update and communicate HR policies and guidelines, ensuring they are clear and accessible.
What will you bring to the role?
- You are a dynamic People Operations professional, able to combine HR best practices with a modern people and culture-centric approach
- Have startup and scaleup experience, working in Founder-led businesses, ideally through periods of rapid growth at a company known for its high-performance culture
- Experience in a regulated startup environment, such as Fintech or Healthtech, that requires optimising to an ever-changing set of requirements for processes such as onboarding and ongoing compliance
- Love processes and are hyper-organised, but understand the need to balance quality with speed
- Love the constant change and rapid iteration that early-stage startups and scale-ups bring
- Are fascinated by people and culture, constantly learning from podcasts, books and peer groups
- Are strongly tech-native, always using and researching the best new tools to work smarter
Required experience and skills:
- Proven experience in HR and People Operations. You do not need to be an HR expert, as you will have access to outsourced HR and legal expertise, but you do need a strong understanding of this area.
- Strong attention to detail, particularly in managing onboarding and compliance documentation.
- Excellent communication skills, both written and verbal, with the ability to create clear, engaging, and well-organised policy materials.
- Strong organisational skills, with the ability to manage multiple priorities and deadlines.
Desirable experience and skills:
- Experience within a regulated or healthcare setting.
- Demonstrated empathy and interpersonal skills, with a focus on employee support and engagement.
How will you have an impact on our culture:
This Senior People Operations Manager at Paloma Health will be a key player in nurturing and advancing our culture by fostering a welcoming, inclusive, and compliant work environment. Here’s how you will make a positive impact on our culture:
- Creating a seamless onboarding experience: By overseeing new starter onboarding, you will set the tone for an employee’s journey at Paloma Health. Your role in ensuring a smooth, well-organised introduction will help new team members feel welcomed, informed, and empowered, which can enhance engagement and long-term commitment.
- Promoting engagement and connectivity: You will actively support employee engagement through initiatives and regular touchpoints that encourage connection and collaboration. By organising events and gathering feedback, you will contribute to a culture where team members feel valued, heard, and connected, even in a remote setting.
- Ensuring compliance with empathy: Working within a regulated clinical environment requires high standards, and you will be responsible for balancing these standards with a compassionate, employee-focused approach. You will ensure compliance in a manner that feels supportive, thereby reducing stress associated with regulatory matters and fostering a culture of trust and respect for professional requirements.
- Providing clear guidance and resources: Through effective policy writing and guidance, you will make sure all employees have access to resources that help them understand our standards, policies, and benefits. By clarifying processes and expectations, you will empower team members to engage confidently and independently in their roles, which fosters a sense of autonomy and belonging.
- Strengthening a culture of inclusivity and well-being: As a key point of contact for employees, you will foster a supportive environment where team members feel comfortable asking questions, seeking guidance, and sharing concerns. This proactive support directly strengthens our culture of inclusivity, well-being, and growth by making every individual feel valued and heard.
Time commitment: Full-Time
Location: Hybrid between our London office (3 days per week) and home.
Why Paloma?
You will be part of a mission driven organisation that offers:
- A strong and positive culture is rooted in our values and cultural recipe.
- Protected time and budgets to come together as a team, share learnings, support each other, and build a community.
- Annual salary reviews, 5% employer pension, and company laptop.
- Share options in Paloma Health. We all benefit from our success!
- Annual leave: 25 fixed days, plus birthday leave and 8 bank holidays, every year.
- Additional 10 days of paid leave as a sabbatical for every 3 years of service.
- Wellbeing and healthcare benefits
Equality & Diversity:
Paloma Health is an equal opportunity employer that is committed to diversity and inclusion both within the workplace and throughout our application process. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Application process: Please complete the application form below and attach your CV.
We understand that applying for a new job requires a significant amount of effor,t, and we appreciate your time. We are looking forward to reading your application.
Join us and be part of our journey to revolutionise access to Autism Assessments for families in England!
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Senior People Operations Manager employer: Paloma Health
Contact Detail:
Paloma Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior People Operations Manager
✨Tip Number 1
Familiarise yourself with Paloma Health's mission and values. Understanding their commitment to providing timely autism and ADHD assessments will help you align your responses during interviews, showcasing your passion for their cause.
✨Tip Number 2
Network with current or former employees of Paloma Health on platforms like LinkedIn. Engaging in conversations can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience in regulated environments, particularly in health or tech sectors. Highlighting your ability to navigate compliance while maintaining a supportive employee experience will resonate well with the hiring team.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've improved HR processes in previous roles. Being able to demonstrate your proactive approach to enhancing employee experiences will set you apart as a candidate.
We think you need these skills to ace Senior People Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in People Operations and HR. Focus on your achievements in previous roles, especially those that demonstrate your ability to improve processes and enhance employee experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the mission of Paloma Health. Mention specific aspects of their culture and values that resonate with you, and explain how your skills align with their needs.
Showcase Relevant Skills: In your application, emphasise your organisational skills, attention to detail, and experience in regulated environments. Provide examples of how you've successfully managed onboarding processes or developed HR policies in the past.
Highlight Cultural Fit: Demonstrate your understanding of Paloma Health's culture by discussing how you can contribute to a positive and inclusive workplace. Share any experiences that showcase your ability to foster team engagement and support employee development.
How to prepare for a job interview at Paloma Health
✨Understand the Company Culture
Before your interview, take some time to research Paloma Health's culture and values. Familiarise yourself with their mission to provide timely autism assessments and care. This will help you align your answers with their ethos and demonstrate that you're a good fit for their team.
✨Showcase Your People Operations Experience
Be prepared to discuss your previous experience in People Operations, especially in startup or scale-up environments. Highlight specific examples where you've improved HR processes or enhanced employee experiences, as this role requires a dynamic approach to people management.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle HR challenges. Think of examples from your past where you've successfully navigated complex situations, particularly in regulated environments like healthcare.
✨Emphasise Communication Skills
Since the role involves acting as a point of contact for employees and line managers, it's crucial to demonstrate your excellent communication skills. Prepare to discuss how you've effectively communicated policies and provided guidance in previous roles, ensuring clarity and engagement.
