Paloma Health in London is seeking an experienced Customer Support Leader to guide the Patient Support Team through a period of rapid growth. You will manage the 8-person team, ensure a high-quality family experience of care, and collaborate with the Head of Operations and a Product Manager for Patient Support.
The role combines hands-on leadership with process optimisation, data-driven improvements, and scope to shape new services as Paloma grows.
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Senior Patient Support Lead: Growth & Experience employer: Paloma Health
Paloma is an exceptional employer dedicated to transforming the landscape of NHS autism and ADHD assessments, offering a hybrid working model that promotes work-life balance. With a strong focus on employee growth, team members can expect to develop their careers within a supportive and mission-driven environment, where every detail matters in delivering quality care. Join a passionate community that values innovation and collaboration, all while making a meaningful impact on children's lives in London.
