People Operations Administrator

Time commitment: Full-time preferred
Location: Hybrid working: three days in the London office (Mon/Wed/Thu) and two days remote.We consider alternative requests to this.
Office: 140 Borough High Street, London, SE1 1LB
Reporting to: Head of People

About Paloma
In 2024, our founders, Mark and Darshak, were shocked to find that children needing an NHS autism or ADHD assessment were waiting 4-10 years for these assessments. Delayed assessments result in children being more likely to develop mental health conditions and fall behind in education. Furthermore, the much-needed pre/post-assessment support (outside of ADHD medications) is typically not funded by the NHS. These long waits have built up due to increased recognition and understanding of neurodevelopmental conditions and a lack of investment and innovation within the NHS to meet the growing demand.

Mark and Darshak, with their 25 years of combined NHS experience, including building services that have treated over 1,000,000 patients in obesity & ophthalmology, founded Paloma to change this. Our mission is to make NHS autism and ADHD assessments and care accessible within 4 weeks of a GP referral, and, in turn, help every child achieve their potential.

As of May 2026, we have successfully reduced waits to 3 months by;

● Taking a product-first approach to redesign the care pathway to give families a more consumer-like experience of care
● Our in-house product, engineering and AI team building our own autism and ADHD specific electronic patient record and AI documentation tool to free clinicians from their significant documentation burden to re-focus on supporting families
● Investing in expanding the clinician workforce and upskilling them in new ways of working.

We are proud that Paloma is:

● Loved by families, with 4.9 out of 5 Trustpilot and Google ratings
● Care Quality Commission (CQC) registered and quality-focused
● Clinically-led, with a team of 130 people, including over 80 clinicians supporting familiesthrough their assessment journey. We are hiring 100+ more roles over the next 12 months.
● A community of passionate, mission-driven and innovative team members who challengethe status quo and test and learn from new ideas and approaches.
● Backed by leading healthcare investors Triple Point and Heal Capital

What’s next?
● Whilst we have reduced wait times, it is estimated that up to 500,000 children are stillwaiting for an NHS autism or ADHD assessment. We won’t rest until this comes down.
● We want to build new services to support families and children diagnosed with autism orADHD who feel lost after their assessments when the NHS is no longer there for them.

The Opportunity
Are you someone who loves details and getting through your to-do list, and has a passion for a career in HR/People? If so, this role is for you.

The People Operations Administrator will join our People team as we scale past 150 people, with 100+ more roles to fill over the next 12 months. You\'ll work closely with our People Ops Associate, Senior People Partner and Head of People, taking ownership of the processing side of the employee lifecycle, including right-to-work checks, referencing, DBS & Professional registration renewal, contract changes and employee data, so that our compliance and admin foundations stay solid and compliant as we grow.

This is a hands-on, execution-focused role. You won\'t be designing our processes initially; however, that could come with time. Your job is to make sure everything that needs to happen, happens: accurately, on time, every time. Because Paloma is a CQC-registered NHS provider, the admin you\'re processing isn\'t just paperwork. A missed DBS renewal or an incomplete right-to-work check is a safeguarding and compliance risk. We are looking for someone who really cares about the detail and cause and effect.

Over time, this role could grow into a People Operations Coordinator role and even further on thePeople Operations career path.

Day-to-day responsibilities
Compliance and data
● Process right-to-work checks, DBS renewals, professional registration, references, andmandatory training records accurately and on time
● Keep employee data, contracts, and changes clearly and correctly documented inHumaans, our HRIS
● Track policy sign-offs and chase outstanding actions before they become overdue
● Flag anything that looks off; a missing document, an approaching deadline, a mismatchbetween systems, before it becomes a problem, not after

Employee lifecycle admin
● Support onboarding and offboarding processing: contracts, system set-up, anddocumentation
● Prepare accurate, timely paperwork for starters, leavers, and changes to employment
● Support the payroll process by making sure changes are logged correctly and on time,ready for our Finance Team

Quality and process
● Self-check your own work as standard, ensuring accuracy is high
● Spot patterns in repeated errors or bottlenecks and raise them openly rather than justworking around them each time
● Look for ways that tools and automation could remove manual, repetitive steps from yourown workload

Cross-team
● Work closely with the People Ops Associate and Senior People Partners to keep recordsand processes consistent
● Own our People inbox via Zendesk, responding to routine employee queries aboutdocuments, records, and processes, escalating anything sensitive or complex

This role is for you if...
● You get genuine satisfaction from a task done accurately and completely
● You naturally see how one thing affects another - how a change in one system shows upas a problem somewhere else
● You have a solutions mindset and are confident in surfacing problems
● You're comfortable with repetitive, high-volume admin work and bring the same level ofcare to task 100 as you did to task 1
● You understand why compliance processes exist and don't see them as box-ticking, evenwhen they're tedious

This role isn't for you if...
● You want to own process design, policy-writing, or stakeholder relationships. That maycome in the future; however, the initial focus is admin and compliance
● You find repetitive, detail-heavy admin draining
● You need variety week to week to stay engaged; a lot of this role is doing the samecategories of tasks.

Required experience and skills
● Strong administrative background, including some HR admin experience
● Experience working within a large organisation with mature, established processes; youknow what "good process" looks like, why it exists and you\u2019re keen to bring that into asmall organisation
● Comfortable with high-volume, repetitive administrative work (a background in an HRShared Services model, or similar, is a strong fit)
● Excellent attention to detail and accuracy under volume
● Understands the importance of compliance and handles confidential employee dataappropriately
● Comfortable learning and working within an HRIS (we use Humaans)
● Good written communication for routine employee correspondence

Desirable experience and skills
● Experience in a regulated industry or safeguarding-sensitive environment
● Experience with right-to-work checks, DBS processes, or similar pre-employmentcompliance checks
● Experience within a healthcare setting specifically

Equality & Diversity
Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on anyprotected characteristic.

Accommodations
We're glad to accommodate candidates who need adjustments throughout the hiring process.We encourage you to be open about the adjustments you need, so we can adapt our interviewprocess accordingly.

Safer Recruitment & Pre-Employment Checks
Paloma Health ensures that supporting people to be safe is at the heart of our work and a keypriority. As part of our pre-employment checks, you will be asked to complete a Disclosure andBarring Service (DBS) check at Enhanced, Standard or Basic level depending on your role. We are committed to safer recruitment practices and expect all applicants to share our dedication tosafeguarding.

Application Process
Please apply via our website. We understand that applying for a new job requires significanteffort, and we appreciate the time you put into it and look forward to reviewing your application.We expect this role to be popular and are therefore opening the role for 1 week initially;please apply before Sunday 6th September.

Join us and be part of our journey to revolutionise access to NHS autism and ADHD care!