At a Glance
- Tasks: Lead the Clinical Quality Team to ensure high standards in autism and ADHD assessments.
- Company: Paloma Health is revolutionising NHS autism and ADHD care for families across England.
- Benefits: Enjoy hybrid working, competitive salary, annual leave, and share options.
- Other info: Flexible working requests considered; commitment to diversity and inclusion.
- Why this job: Join a mission-driven team making a real impact in healthcare with a supportive culture.
- Qualifications: 2+ years in operational management; experience in quality-driven environments required.
The predicted salary is between 52000 - 78000 € per year.
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This range is provided by Paloma Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Paloma Health
Building Paloma Health to make NHS children\'s autism and ADHD care accessible for families and affordable for the NHS. Medical doctor by training.
Time commitment: Full time.
Location: Hybrid working, 3 days per week in our London office, 2 days from home. We consider flexible working requests if this is not possible for you.
Reporting to: Mark Jenkins, CEO
About Paloma
Mark & Darshak founded Paloma as they were frustrated that families are waiting 2-10 years for NHS children’s autism and ADHD assessments. Learn more about the crisis in NHS children’s neurodevelopmental services from this Children’s Commissioner for England here:
Paloma’s mission is to make children’s autism and ADHD assessments and care available on the NHS within 4 weeks of GP referral. We are making this happen by redesigning care pathways, building new software & AI tools, and training up a specialist clinical workforce.
We are growing incredibly fast to meet the need for autism and ADHD care, and we have:
- Raised £5m pre-seed funding from leading healthcare investors (Triple Point Ventures and Heal Capital)
- Grown our fantastic team to 80 people, and are hiring ~100 more over the next 12 months
How is Paloma Health different from other Neurodevelopmental providers?
- We are clinically-led, Care Quality Commission (CQC) registered, and rigorous in recording our outcomes and family experiences.
- Our in-house product & engineering team ensures we can:
- Give families a more consumer-like experience of healthcare
- Free our clinicians from documentation to focus on supporting families
- Our strong culture, including transparency, a sense of community, and supporting staff career development
- The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years!
- Being backed by leading healthcare investors (Triple Point Ventures and Heal Capital), allows us to move fast
The Opportunity
Are you a highly organised, efficiency-driven leader with a passion for operational excellence? We are seeking an Operations Manager for Clinical Quality to lead our Clinical Quality Team. This Team includes our senior clinicians responsible for clinical governance, professional development and quality assurance of our Autism and ADHD Assessor Team.
In this pivotal role, you will ensure our clinical governance, professional development and quality assurance processes run smoothly, our standards remain high and that we pass CQC inspections with flying colours. You’ll be the operational engine behind the team, empowering clinical experts to focus on what they do best while you manage priorities, timelines, and performance.
You do NOT need to have a clinical background. You are the operational powerhouse supporting the senior clinicians who make up our Clinical Quality team.
As you grow in the role, you may take on further responsibilities. Furthermore, with strong performance in the role, this person can be promoted to a ‘Senior Manager’ and ‘Head of’ with time.
Responsibilities
- Line manage, support, and develop our Clinical Quality Team of senior clinicians.
- Define, communicate, and monitor team priorities to ensure our clinical governance, professional development and quality assurance (QA) processes run smoothly.
- Positively challenge and negotiate timelines, ensuring work is delivered efficiently and to the highest standards.
- Implement robust tracking of clinical governance, training, and QA operations processes. Identify trends and implement process improvements.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Partner with our Product team, Team Managers, and People Team to ensure all of our Assessors complete required quality assurance and professional development.
- Act as the internal operational leader to ensure compliance with organisational policies and regulatory (including CQC) standards, and lead preparation for CQC inspections and compliance activities.
What qualities will you bring to the role?
- Exceptional organisational skills and a relentless drive for improvement.
- Strong leadership and people management abilities, with a focus on team development.
- Confident communicator, able to challenge constructively and negotiate effectively.
- Proactive problem-solver who thrives in a fast-paced environment.
- Results-oriented, with a keen eye for detail and a commitment to high standards.
- Collaborative, positive, and resilient under pressure.
Ideally, you have a passion for healthcare and/or health tech and a drive to help meet the needs of patients and their families.
Qualifications and experience
Required:
- At least 2 years of experience in an operational management role within a quality-driven or regulated environment (e.g., healthcare, pharmaceuticals, compliance, or similar).
- At least 1 year of experience in line management, including setting priorities and delivering results against deadlines.
- Strong evidence of leading on process improvement.
- Experience working alongside clinical or technical professionals.
- Knowledge of regulatory compliance in a healthcare or similar environment.
- Experience with project management tools or operational reporting systems.
- Project management qualification or training.
You will be part of a mission-driven organisation that’s transforming access to Autism Assessments in England. We offer:
- A strong and positive culture that prioritises staff well-being, transparency, and career development.
- Protected time and budget for team connection, learning, and community-building.
- Salary of £65,000 per year based on experience.
- Annual salary reviews, 5% employer pension, and company laptop.
- Share options in Paloma Health. We all benefit from our success!
- A unique leave benefits package includes 25 days of annual leave, your birthday off, and 10 days of paid sabbatical leave every three years of service.
- Home Office Equipment Allowance, and Professional Registration Fees Allowance for Assessors.
- Access to NHS discounts, including the Blue Light Card (as we are an NHS provider).
Equality & Diversity
Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic.
Accommodations
We’re glad to accommodate candidates who need adjustments throughout the hiring process. We encourage you to be open about the adjustments you need, so we can adapt our interview process accordingly.
Safer Recruitment & Pre-Employment Checks
Paloma Health ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation. As part of our pre-employment checks, you will be asked to complete a Disclosure and Barring Service (DBS) check. Depending on your role within the business, this will be at either an Enhanced, Standard, or Basic level. We are committed to safer recruitment practices and expect all applicants to share our dedication to safeguarding. Our recruitment processes are designed to ensure we appoint individuals who are aligned with our values and who will contribute to maintaining a safe and supportive environment for everyone we work with.
Application process
Please apply via our website. We understand that applying for a new job requires a significant amount of effort, and we appreciate your time. We look forward to reviewing your application.
Join us and be part of our journey to revolutionise access to NHS autism and ADHD care!
Seniority level
Seniority level
Mid-Senior level
Employment type
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Full-time
Job function
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Quality Assurance and Product ManagementIndustries
Hospitals and Health Care
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#J-18808-LjbffrOperations Manager for Clinical Quality in London employer: Paloma Health
Paloma Health is an exceptional employer dedicated to transforming access to autism and ADHD care for children, offering a strong culture of support, transparency, and career development. With a hybrid working model in London, employees enjoy flexibility, competitive salaries, and unique benefits such as generous leave packages and share options, all while contributing to a meaningful mission that impacts families across the NHS. Join a rapidly growing team where your operational expertise will empower clinical excellence and drive positive change in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager for Clinical Quality in London
✨Tip Number 1
Familiarise yourself with Paloma Health's mission and values. Understanding their commitment to improving autism and ADHD care will help you align your responses during interviews, showcasing your passion for their cause.
✨Tip Number 2
Network with current or former employees of Paloma Health on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams and improved operational processes in previous roles. Highlighting your experience in a quality-driven environment will demonstrate your capability to excel as an Operations Manager.
✨Tip Number 4
Stay updated on current trends and challenges in healthcare, particularly regarding autism and ADHD services. Being knowledgeable about the sector will allow you to engage in meaningful discussions during interviews and show your commitment to the field.
We think you need these skills to ace Operations Manager for Clinical Quality in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in operational management, particularly in quality-driven or regulated environments. Emphasise your leadership skills and any process improvement initiatives you've led.
Craft a Compelling Cover Letter:In your cover letter, express your passion for healthcare and how your skills align with Paloma Health's mission. Mention specific examples of how you've successfully managed teams and improved operational processes.
Showcase Relevant Experience:When detailing your work history, focus on roles where you demonstrated strong organisational skills and leadership. Include metrics or outcomes that showcase your impact in previous positions.
Prepare for Potential Questions:Think about how you would respond to questions regarding your experience with regulatory compliance and managing clinical teams. Be ready to discuss specific challenges you've faced and how you overcame them.
How to prepare for a job interview at Paloma Health
✨Understand the Mission
Before your interview, make sure you fully grasp Paloma Health's mission to improve access to autism and ADHD care. Familiarise yourself with their goals and how they aim to achieve them, as this will show your genuine interest in the role and alignment with their values.
✨Highlight Your Operational Experience
Be prepared to discuss your previous operational management roles, especially in quality-driven environments. Share specific examples of how you've led process improvements or managed teams effectively, as this is crucial for the Operations Manager position.
✨Demonstrate Leadership Skills
Since the role involves line managing a team of senior clinicians, showcase your leadership abilities. Talk about your experience in developing team members, setting priorities, and delivering results under pressure. Use concrete examples to illustrate your approach.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges in a fast-paced environment. Think of situations where you've had to negotiate timelines or implement changes, and be ready to explain your thought process and outcomes.
