Autism Service Team Manager in London

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Location: Hybrid (3 days/week) in our London office (Remote Applications will also be considered)

Reporting to: Senior Care Delivery Manager

About Paloma

Paloma’s mission is to make children’s autism and ADHD assessments and care available on the NHS within 4 weeks of GP referral. We are redesigning care pathways, building new software & AI tools, and training a specialist clinical workforce to make this happen. We are growing quickly to meet the need for autism and ADHD care. We have raised £5m pre-seed funding from leading healthcare investors and grown our team to 80 people, with plans to hire ~100 more over the next 12 months.

How Paloma Health is different:

• Clinically-led and CQC registered, rigorous in recording outcomes and family experiences.
• In-house product & engineering team to provide a consumer-like healthcare experience, reduce clinician documentation, and support staff development.
• Strong culture with transparency, community, and opportunities for staff career growth.
• Backed by leading healthcare investors, enabling fast movement.

The Opportunity

We are looking for a dedicated and results-driven Team Manager to lead and mentor a team of Neurodevelopmental Assessors delivering our autism assessment service. Clinical background is not required; clinical support and supervision are provided by senior assessors. You will lead onboarding and day-to-day management, ensure robust documented approaches, and use data to support development. You will collaborate with Product & Clinical Leaders and use project management tools to ensure timely, high-quality patient outcomes. There is progression to more senior roles including a ‘Senior’ Team Manager.

From a cultural perspective, you are:

• Comfortable in a dynamic environment and open to change
• Excited about using new technologies
• Committed to improving staff and patient experience

We commit to supporting your development and well-being, including quarterly development conversations with clear career progression pathways.

About you

You are an experienced team manager, ideally with some experience managing healthcare professionals. You will be able to operate autonomously, create a positive and inclusive team culture, and drive improvements.

Responsibilities:

• Line manage a growing team of neurodevelopmental assessors, fostering a person-centred and collaborative culture.
• Input into staff capacity modelling, hiring plans, and performance monitoring data.
• Support staff to achieve Key Performance Indicators and develop their career pathways.
• Develop a positive, collaborative culture with high retention and trust.
• Analyse and improve workforce absence, turnover, and utilisation to support business performance.
• Be part of the safeguarding team; complete relevant training and partner with the Safeguarding Lead.
• Work with the People Team to ensure DBS, professional registration, and CPD for clinical staff.
• Research best practices in workforce management and scale, promoting continuous improvement.

Qualifications and experience:

Required:

• At least 4 years of experience directly managing 10-15 person teams in fast-growing environments, including rota/scheduling, professional development, performance management, and staff wellbeing.
• Excellent influencing skills and ability to communicate with staff at all levels.
• Experience working cross-functionally to improve service quality and efficiency.
• Ability to balance continuous workforce improvement with changing service demand.
• Experience creating, delivering, and improving training programmes.
• Proficiency with Google Sheets or Excel to derive insights and drive improvement initiatives.
• Excellent coaching skills with the ability to mediate and resolve conflicts.
• Experience managing clinical teams.
• Qualifications in workforce development/planning, project management, education and training.
• Experience in safeguarding, including level 3 safeguarding training.

Benefits and culture:

• Strong culture that prioritises staff well-being, transparency, and career development.
• Protected time and budget for team connection, learning, and community-building.
• Compensation: Salary £45,000-£53,000
• Private medical insurance and Employee Assistance Programme (from early 2026)
• Leave and additional benefits: 34 days annual leave (including eight)