At a Glance
- Tasks: Lead the Clinical Quality Team, ensuring high standards in governance and quality assurance.
- Company: Paloma is transforming autism and ADHD assessments for children, aiming for 4-week NHS access.
- Benefits: Enjoy hybrid working, competitive salary, annual leave, and share options in a mission-driven company.
- Other info: Flexible working requests considered; commitment to diversity and inclusion.
- Why this job: Join a fast-growing team making a real impact in healthcare with a supportive culture.
- Qualifications: 2+ years in operational management; leadership experience; passion for healthcare is a plus.
The predicted salary is between 55000 - 75000 £ per year.
Join to apply for the Operations Manager for Clinical Quality role at Paloma Health
Join to apply for the Operations Manager for Clinical Quality role at Paloma Health
Get AI-powered advice on this job and more exclusive features.
This range is provided by Paloma Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Paloma Health
Building Paloma Health to make NHS children\'s autism and ADHD care accessible for families and affordable for the NHS. Medical doctor by training.
Time commitment: Full time.
Location: Hybrid working, 3 days per week in our London office, 2 days from home. We consider flexible working requests if this is not possible for you.
Reporting to: Mark Jenkins, CEO
About Paloma
Mark & Darshak founded Paloma as they were frustrated that families are waiting 2-10 years for NHS children’s autism and ADHD assessments. Learn more about the crisis in NHS children’s neurodevelopmental services from this Children’s Commissioner for England here:
Paloma’s mission is to make children’s autism and ADHD assessments and care available on the NHS within 4 weeks of GP referral. We are making this happen by redesigning care pathways, building new software & AI tools, and training up a specialist clinical workforce.
We are growing incredibly fast to meet the need for autism and ADHD care, and we have:
- Raised £5m pre-seed funding from leading healthcare investors (Triple Point Ventures and Heal Capital)
- Grown our fantastic team to 80 people, and are hiring ~100 more over the next 12 months
How is Paloma Health different from other Neurodevelopmental providers?
- We are clinically-led, Care Quality Commission (CQC) registered, and rigorous in recording our outcomes and family experiences.
- Our in-house product & engineering team ensures we can:
- Give families a more consumer-like experience of healthcare
- Free our clinicians from documentation to focus on supporting families
- Our strong culture, including transparency, a sense of community, and supporting staff career development
- The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years!
- Being backed by leading healthcare investors (Triple Point Ventures and Heal Capital), allows us to move fast
The Opportunity
Are you a highly organised, efficiency-driven leader with a passion for operational excellence? We are seeking an Operations Manager for Clinical Quality to lead our Clinical Quality Team. This Team includes our senior clinicians responsible for clinical governance, professional development and quality assurance of our Autism and ADHD Assessor Team.
In this pivotal role, you will ensure our clinical governance, professional development and quality assurance processes run smoothly, our standards remain high and that we pass CQC inspections with flying colours. You’ll be the operational engine behind the team, empowering clinical experts to focus on what they do best while you manage priorities, timelines, and performance.
You do NOT need to have a clinical background. You are the operational powerhouse supporting the senior clinicians who make up our Clinical Quality team.
As you grow in the role, you may take on further responsibilities. Furthermore, with strong performance in the role, this person can be promoted to a ‘Senior Manager’ and ‘Head of’ with time.
Responsibilities
- Line manage, support, and develop our Clinical Quality Team of senior clinicians.
- Define, communicate, and monitor team priorities to ensure our clinical governance, professional development and quality assurance (QA) processes run smoothly.
- Positively challenge and negotiate timelines, ensuring work is delivered efficiently and to the highest standards.
- Implement robust tracking of clinical governance, training, and QA operations processes. Identify trends and implement process improvements.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Partner with our Product team, Team Managers, and People Team to ensure all of our Assessors complete required quality assurance and professional development.
- Act as the internal operational leader to ensure compliance with organisational policies and regulatory (including CQC) standards, and lead preparation for CQC inspections and compliance activities.
What qualities will you bring to the role?
- Exceptional organisational skills and a relentless drive for improvement.
- Strong leadership and people management abilities, with a focus on team development.
- Confident communicator, able to challenge constructively and negotiate effectively.
- Proactive problem-solver who thrives in a fast-paced environment.
- Results-oriented, with a keen eye for detail and a commitment to high standards.
- Collaborative, positive, and resilient under pressure.
Ideally, you have a passion for healthcare and/or health tech and a drive to help meet the needs of patients and their families.
Qualifications and experience
Required:
- At least 2 years of experience in an operational management role within a quality-driven or regulated environment (e.g., healthcare, pharmaceuticals, compliance, or similar).
- At least 1 year of experience in line management, including setting priorities and delivering results against deadlines.
- Strong evidence of leading on process improvement.
- Experience working alongside clinical or technical professionals.
- Knowledge of regulatory compliance in a healthcare or similar environment.
- Experience with project management tools or operational reporting systems.
- Project management qualification or training.
You will be part of a mission-driven organisation that’s transforming access to Autism Assessments in England. We offer:
- A strong and positive culture that prioritises staff well-being, transparency, and career development.
- Protected time and budget for team connection, learning, and community-building.
- Salary of £65,000 per year based on experience.
- Annual salary reviews, 5% employer pension, and company laptop.
- Share options in Paloma Health. We all benefit from our success!
- A unique leave benefits package includes 25 days of annual leave, your birthday off, and 10 days of paid sabbatical leave every three years of service.
- Home Office Equipment Allowance, and Professional Registration Fees Allowance for Assessors.
- Access to NHS discounts, including the Blue Light Card (as we are an NHS provider).
Equality & Diversity
Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic.
Accommodations
We’re glad to accommodate candidates who need adjustments throughout the hiring process. We encourage you to be open about the adjustments you need, so we can adapt our interview process accordingly.
Safer Recruitment & Pre-Employment Checks
Paloma Health ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation. As part of our pre-employment checks, you will be asked to complete a Disclosure and Barring Service (DBS) check. Depending on your role within the business, this will be at either an Enhanced, Standard, or Basic level. We are committed to safer recruitment practices and expect all applicants to share our dedication to safeguarding. Our recruitment processes are designed to ensure we appoint individuals who are aligned with our values and who will contribute to maintaining a safe and supportive environment for everyone we work with.
Application process
Please apply via our website. We understand that applying for a new job requires a significant amount of effort, and we appreciate your time. We look forward to reviewing your application.
Join us and be part of our journey to revolutionise access to NHS autism and ADHD care!
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Quality Assurance and Product ManagementIndustries
Hospitals and Health Care
Referrals increase your chances of interviewing at Paloma Health by 2x
Get notified about new Operations Manager jobs in London Area, United Kingdom .
Strategy & Operations Senior Assistant Manager
City Of London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
Operations Manager– UK Grocery Retail Startup
Supply Chain Operations Manager - Leading FinTech
Greater London, England, United Kingdom 1 week ago
London Area, United Kingdom £80,000.00-£100,000.00 2 hours ago
Erith, England, United Kingdom 6 days ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 16 hours ago
London, England, United Kingdom 3 weeks ago
Project Director - Office of the MD (Dubai Relocation) Required)
London, England, United Kingdom 2 weeks ago
Operations & Customer Experience Manager
London, England, United Kingdom £80,000.00-£100,000.00 1 month ago
London, England, United Kingdom 6 days ago
City Of London, England, United Kingdom £80,000.00-£85,000.00 4 hours ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 3 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrClinical Quality Operations Manager in London employer: Paloma Health
Paloma Health is an exceptional employer dedicated to transforming access to autism and ADHD assessments, offering a strong culture of transparency, community, and career development. With a hybrid working model in London, employees enjoy flexibility, competitive salaries, generous leave benefits, and opportunities for professional growth within a mission-driven organisation that prioritises staff well-being. Join us to make a meaningful impact in healthcare while being part of a rapidly growing team backed by leading investors.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Quality Operations Manager in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Paloma Health.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Paloma Health.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Paloma Health, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinical Quality Operations Manager in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Paloma Health.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Paloma Health.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Paloma Health. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Paloma Health. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Paloma Health
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Paloma Health’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
