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- Tasks: Lead change management efforts and support teams through system transitions.
- Company: Join Palo Alto Networks, a fast-paced tech leader in cybersecurity.
- Benefits: Remote work, flexible hours, and a chance to grow your skills.
- Other info: Contract role with opportunities for professional development.
- Why this job: Make a real impact by helping teams navigate exciting changes.
- Qualifications: Strong communication skills and experience with technical platforms required.
The predicted salary is between 40000 - 50000 £ per year.
This role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners.
Location – Remote, UK
Duration - 6 months
The ideal candidate will have valid work authorization to work within the United Kingdom. This position is not eligible for any visa sponsorship.
Palo Alto Networks is a fast-paced, rapidly growing environment that requires the flexibility to "roll up your sleeves" and participate in various capacities to deliver success. In this role, you will report to the Senior Executive Assistant to support C-level executives and drive day-to-day administrative operations. You are expected to handle all duties with a high degree of integrity, professionalism, and confidentiality. The ideal candidate is highly motivated, takes initiative, and is comfortable with ambiguity. You know how to ask the right questions to gain clarity and can drive execution efficiently and proficiently.
We are seeking a Regional Change Management Specialist to lead transition efforts within our Technical Support organization across the AMER region. As we undergo significant system shifts and process optimizations as part of the post-merger integration process, this specialist will be responsible for ensuring that our Support teams are prepared, informed, and empowered to navigate change with minimal friction. The ideal candidate is a master communicator who can bridge the gap between technical integration leads and frontline support staff, driving stability and clarity throughout the business process lifecycle.
Core Responsibilities- Change Planning & Strategy: Draft and continuously update comprehensive Change Management plans specifically tailored for Technical Support teams. Ensure all plans are aligned with the Support Integration efforts. Collaborate with Integration Leads to synchronize and align global communication plans with regional nuances.
- Content Creation & Documentation: Develop high-impact "What’s Changing" guides to provide transparency on upcoming system and workflow updates. Create "Migration Readiness Checklists" to serve as go-live benchmarks for regional teams. Draft and maintain internal playbooks that provide step-by-step guidance for using the new systems and processes. Identify and document test cases for the Support CRM Integration Testing and track their execution.
- Enablement & Support: Build, publish, and track regional enablement modules to ensure 100% team readiness. Host regular regional "Office Hours" to provide a forum for feedback and real-time clarity. Monitor platform adoption and stability during system shifts, intervening where necessary to drive clarity.
- High Empathy: Ability to understand and advocate for the frontline support experience during stressful transitions.
- Communication Skills: Strong drafting skills with the ability to simplify complex technical jargon into actionable internal guides.
- Organizational Skills: Highly disciplined in tracking project milestones, checklists, and enablement progress.
- Technical Platform Proficiency: Experience with content creation tools and Salesforce Service Cloud platform.
Regional Change Management Specialist -Technical Support (Contractor) in Warrington employer: Palo Alto Networks
Contact Detail:
Palo Alto Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Change Management Specialist -Technical Support (Contractor) in Warrington
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to change management. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your adaptability! In a fast-paced environment like Palo Alto Networks, being able to demonstrate how you've successfully navigated change in the past can really set you apart. We suggest sharing specific examples during your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for motivated individuals who are ready to roll up their sleeves and make an impact.
We think you need these skills to ace Regional Change Management Specialist -Technical Support (Contractor) in Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Regional Change Management Specialist role. Highlight your experience in change management and technical support, and show us how you can bridge the gap between teams.
Showcase Your Communication Skills: Since this role requires strong drafting skills, include examples of how you've simplified complex information in the past. We want to see your ability to create clear and actionable guides that resonate with different audiences.
Demonstrate Your Organisational Skills: We love a candidate who can keep track of project milestones and checklists! Share specific instances where your organisational skills made a difference in a project or transition, so we know you can handle the demands of this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Palo Alto Networks
✨Know Your Change Management Basics
Brush up on your change management principles and strategies. Be ready to discuss how you would draft and update comprehensive Change Management plans, as this is a key responsibility in the role. Show that you understand the importance of aligning these plans with regional nuances.
✨Communicate Clearly and Confidently
Since this role requires strong communication skills, practice simplifying complex technical jargon into clear, actionable guides. Prepare examples of how you've successfully communicated changes in previous roles, especially in high-pressure situations.
✨Demonstrate Your Organisational Skills
Be prepared to showcase your ability to track project milestones and manage checklists effectively. Bring examples of how you've organised enablement modules or similar projects in the past, highlighting your attention to detail and discipline.
✨Show Empathy for Frontline Support
This position requires a high level of empathy for frontline support staff during transitions. Think of scenarios where you've advocated for team members or helped them navigate change. Share these stories to illustrate your understanding of their challenges and your commitment to supporting them.