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For Companies At a Glance
- Tasks: Lead exciting projects to enhance customer success and solve real-world problems.
- Company: Join a leading cybersecurity company dedicated to innovation and impact.
- Benefits: Remote work, competitive salary, and a culture that values your voice.
- Why this job: Make a meaningful impact in cybersecurity while collaborating with passionate teams.
- Qualifications: 8+ years of project management experience and strong organisational skills.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
The predicted salary is between 43200 - 72000 £ per year.
Our Mission
At Palo Alto Networks, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
Who We Are
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
The Team
Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn't stop once they sign – it evolves. As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Job Summary
The Professional Services Program Manager will lead services programs and projects as part of the delivery cycle, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget. The Program Manager will drive customer deployment programs and projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes.
Key Responsibilities
- Determine project partners and team structure/organization partners will include technical and business resources
- In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables
- Develop project timeline and landmarks using appropriate tools and techniques
- Build and execute project work plans and revise as appropriate to meet changing needs and requirements
- Identify resources needed and assign individual responsibilities and tasks
- Run day-to-day operational aspects of a project and scope
- Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc.
- Review deliverables prepared by team before passing to client
- Effectively apply Palo Alto Networks Project Management methodology and implement project standards
- Minimize our exposure and risk on all projects
- Ensure project documents are complete, current, and stored appropriately
- Track and report team hours and expenses on a weekly basis
- Provide Executive Dashboards on overall project/program status
- Mentor project managers and project coordinators
Qualifications
Preferred Qualifications
BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience required
8+ years of related work experience or leading complex projects desired
Analyze project profitability, revenue, margins, bill rates, and utilization
Strong proficiency with project management software, such as Microsoft Project and SmartSheets
Good presentation skills including written, oral, presentation
Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization
Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments
Flexible to shifting priorities, demands, and timelines; able to promptly and expertly react to project adjustments and alterations
Experience managing large scale (Global) deployments with multiple projects, teams and resources
Project Management Institute PMP(r) certification or equivalent a plus
Experience with Google's G Suite (Drive, Docs, Sheets, and Slides) is a plus
Additional Information
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Professional Services Program Manager in Warrington employer: Palo Alto Networks
Contact Detail:
Palo Alto Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Program Manager in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Palo Alto Networks. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your passion aligns with our mission to protect the digital way of life.
✨Tip Number 3
Practice your problem-solving skills. Be ready to discuss how you've tackled challenges in past projects, especially in a team setting. We love hearing about real-world examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Professional Services Program Manager in Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Professional Services Program Manager role. Highlight your relevant experience and skills that align with the job description, especially in project management and customer support.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to quantify your success, like how you improved project delivery times or enhanced customer satisfaction.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and ensure your language is straightforward. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Palo Alto Networks.
How to prepare for a job interview at Palo Alto Networks
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand the projects you've managed in the past. Be ready to discuss specific challenges you faced, how you overcame them, and the impact of your work. This will show your potential employer that you can handle the complexities of managing large-scale deployments.
✨Familiarise Yourself with Their Methodology
Palo Alto Networks has a specific project management methodology. Do some research on it and be prepared to discuss how your experience aligns with their approach. This shows that you're not just interested in the role, but also in how you can fit into their existing processes.
✨Highlight Your Interpersonal Skills
Given the collaborative nature of the role, be ready to share examples of how you've successfully worked with diverse teams. Discuss how you’ve built relationships with clients and stakeholders, and how you’ve navigated any conflicts. This will demonstrate your ability to foster collaboration and trust.
✨Prepare Questions That Show Your Interest
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, the types of projects you'll be working on, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
