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For Companies At a Glance
- Tasks: Empower clients to prevent cyberattacks and streamline security processes.
- Company: Join Palo Alto Networks, a leader in cybersecurity innovation.
- Benefits: Enjoy flexible wellbeing programs, mental health resources, and personalised learning opportunities.
- Why this job: Shape the future of cybersecurity while collaborating with a diverse and innovative team.
- Qualifications: Experience in security roles and familiarity with cloud technologies required; self-learners thrive here.
- Other info: Be part of a mission-driven team that values diversity and inclusion.
The predicted salary is between 48000 - 72000 £ per year.
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday – from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities – just to name a few!
Job Description
Your Career
The Cortex Customer Success Architects are responsible for empowering our clients to prevent successful cyberattacks as well as simplify and strengthen security processes, automate and streamline security operations and attack surface management, the team is built by highly technical professionals that work together with customers, partners, and their awesome colleagues. Without these ninjas, we will fail. And failure is not an option!
Your Impact
- Time to value – Provide guidance and assistance to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption
- Product Expert – Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
- Collaboration – working together with product and engineering teams ensuring our customers and partners get the most out of our products
- Drive product adoption – Continuous contact with customers to expand adoption of our product by utilizing new features and developing additional innovative use cases
- Digital First – Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale
Qualifications
Your Experience
- Experience as a Security Incident Responder or SOC analyst/manager
- Experience with development and maintenance of scripts in Python
- JavaScript or PowerShell is a plus
- Experience with security design and architecture, content development, workload automation and use-cases
- Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems
- Familiarity with cloud technologies, providers (such as GCP, AWS, Azure)
- Familiarity with attack surface management is a plus
- Experience in customer-facing roles (internal or external) is a must
- Self-learner able to drive business outcomes independently
- Excellent collaboration in fast-paced, matrix environment
- Ability to work under pressure, and prioritize tasks accordingly
- Fluent English is a requirement – Any other language is a plus
- Bachelor\’s degree or equivalent military experience required
- UK Public sector exposure, preferred
Additional Information
The Team
Our customer success team is critical to our success and mission. As leading this team, you enable our Customer Success Architect to provide support to clients after they have purchased our products. Our dedication to our customers doesn\’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You\’ll be involved in building and implementing the team and processes, implementing new products, transitioning from old products to new -in fact, you\’ll lead the team that ensures our customers are getting value from the product they purchased. We identify technical requirements, provide guidance and assistance and drive our customers to success.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Staff Engineer Customer Success employer: Palo Alto Networks
Contact Detail:
Palo Alto Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Staff Engineer Customer Success
✨Tip Number 1
Familiarise yourself with the latest trends in cybersecurity, especially around XDR and XSIAM platforms. Being able to discuss current challenges and innovations in these areas during your interview will show your passion and expertise.
✨Tip Number 2
Network with professionals in the cybersecurity field, particularly those who work in customer success roles. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through real-world scenarios. Think of examples from your past experiences where you successfully addressed customer needs or technical challenges, as this is crucial for a customer-facing role.
✨Tip Number 4
Showcase your ability to learn independently by discussing any relevant certifications or self-directed projects you've undertaken. This will highlight your commitment to continuous learning, which is highly valued in this fast-paced environment.
We think you need these skills to ace Staff Engineer Customer Success
Some tips for your application 🫡
Understand the Company Mission: Before applying, take some time to understand Palo Alto Networks' mission and values. Tailor your application to reflect how your skills and experiences align with their commitment to cybersecurity and innovation.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience as a Security Incident Responder or SOC analyst/manager. Be specific about your technical skills, such as scripting in Python or JavaScript, and any familiarity with EDR, SIEM, or cloud technologies.
Showcase Customer-Facing Skills: Since the role involves customer interaction, highlight any previous experience in customer-facing roles. Provide examples of how you've successfully collaborated with clients to achieve business outcomes.
Craft a Strong Cover Letter: Use your cover letter to tell a compelling story about your journey in cybersecurity. Discuss your passion for the field, your problem-solving abilities, and how you can contribute to the success of Palo Alto Networks' customers.
How to prepare for a job interview at Palo Alto Networks
✨Understand the Mission
Before your interview, make sure you fully grasp Palo Alto Networks' mission and vision. They are looking for innovators who are committed to shaping the future of cybersecurity, so be prepared to discuss how your values align with theirs.
✨Showcase Your Technical Skills
As a Staff Engineer in Customer Success, you'll need to demonstrate your technical expertise. Be ready to discuss your experience with security technologies like EDR, SIEM, and cloud providers. Highlight any relevant projects or scripts you've developed in Python, JavaScript, or PowerShell.
✨Emphasise Collaboration
Collaboration is key in this role. Prepare examples of how you've worked effectively in teams, especially in fast-paced environments. Discuss how you’ve collaborated with customers and internal teams to drive product adoption and success.
✨Prepare for Customer-Facing Scenarios
Since this role involves direct interaction with clients, think of scenarios where you've successfully resolved customer issues or provided exceptional support. Be ready to explain how you can empower clients to prevent cyberattacks and enhance their security processes.
