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For Companies At a Glance
- Tasks: Empower clients to prevent cyberattacks and streamline security processes.
- Company: Join Palo Alto Networks, a leader in cybersecurity innovation.
- Benefits: Enjoy flexible wellbeing programs, mental health resources, and personalised learning opportunities.
- Why this job: Shape the future of cybersecurity while collaborating with a diverse and innovative team.
- Qualifications: Experience in security roles, scripting, and customer-facing positions required.
- Other info: Be part of a mission-driven team that values diversity and problem-solving.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday – from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities – just to name a few!
Job Description
Your Career
The Cortex Customer Success Architects are responsible for empowering our clients to prevent successful cyberattacks as well as simplify and strengthen security processes, automate and streamline security operations and attack surface management, the team is built by highly technical professionals that work together with customers, partners, and their awesome colleagues. Without these ninjas, we will fail. And failure is not an option!
Your Impact
- Time to value – Provide guidance and assistance to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption
- Product Expert – Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
- Collaboration – working together with product and engineering teams ensuring our customers and partners get the most out of our products
- Drive product adoption – Continuous contact with customers to expand adoption of our product by utilizing new features and developing additional innovative use cases
- Digital First – Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale
Qualifications
Your Experience
- Experience as a Security Incident Responder or SOC analyst/manager
- Experience with development and maintenance of scripts in Python
- JavaScript or PowerShell is a plus
- Experience with security design and architecture, content development, workload automation and use-cases
- Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems
- Familiarity with cloud technologies, providers (such as GCP, AWS, Azure)
- Familiarity with attack surface management is a plus
- Experience in customer-facing roles (internal or external) is a must
- Self-learner able to drive business outcomes independently
- Excellent collaboration in fast-paced, matrix environment
- Ability to work under pressure, and prioritize tasks accordingly
- Fluent English is a requirement – Any other language is a plus
- Bachelor's degree or equivalent military experience required
- UK Public sector exposure, preferred
Additional Information
The Team
Our customer success team is critical to our success and mission. As leading this team, you enable our Customer Success Architect to provide support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in building and implementing the team and processes, implementing new products, transitioning from old products to new -in fact, you'll lead the team that ensures our customers are getting value from the product they purchased. We identify technical requirements, provide guidance and assistance and drive our customers to success.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Senior Engineer Customer Success employer: Palo Alto Networks
Contact Detail:
Palo Alto Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Engineer Customer Success
✨Tip Number 1
Familiarise yourself with Palo Alto Networks' products and services, especially the XDR/XSIAM platform. Understanding their features and how they benefit customers will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your experience in customer-facing roles by preparing specific examples of how you've successfully supported clients in the past. Highlighting your ability to drive product adoption and customer satisfaction will set you apart.
✨Tip Number 3
Network with current or former employees of Palo Alto Networks on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Stay updated on the latest trends in cybersecurity and be prepared to discuss how these trends impact customer success. Demonstrating your knowledge of industry developments will show your commitment to the role and the company's mission.
We think you need these skills to ace Senior Engineer Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer-facing roles and technical skills related to cybersecurity. Emphasise your familiarity with tools like EDR, SIEM, and cloud technologies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for cybersecurity and how your background aligns with Palo Alto Networks' mission. Mention specific experiences that demonstrate your ability to drive product adoption and collaborate effectively.
Showcase Technical Skills: Include examples of your experience with scripting languages like Python or PowerShell. Highlight any projects where you automated processes or developed security solutions, as this is crucial for the role.
Demonstrate Continuous Learning: Mention any recent courses, certifications, or self-learning initiatives you've undertaken in cybersecurity. This shows your commitment to staying updated in a fast-evolving field, which is highly valued by the company.
How to prepare for a job interview at Palo Alto Networks
✨Show Your Technical Expertise
As a Senior Engineer in Customer Success, it's crucial to demonstrate your technical knowledge. Be prepared to discuss your experience with security technologies like EDR, SIEM, and cloud providers. Highlight specific projects where you used these skills to solve problems.
✨Emphasise Collaboration Skills
This role requires excellent collaboration within a fast-paced environment. Share examples of how you've worked effectively with cross-functional teams in the past. Discuss any experiences where you helped bridge gaps between technical and non-technical stakeholders.
✨Prepare for Customer-Facing Scenarios
Since this position involves direct interaction with customers, be ready to showcase your customer service skills. Prepare scenarios where you successfully addressed customer concerns or provided training, demonstrating your ability to communicate complex information clearly.
✨Demonstrate a Growth Mindset
Palo Alto Networks values ongoing learning and innovation. Talk about how you stay updated with industry trends and technologies. Mention any self-learning initiatives you've undertaken, such as courses or certifications, that align with the company's mission.
