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- Tasks: Provide technical support to customers and troubleshoot issues effectively.
- Company: Join Palo Alto Networks, a leader in cybersecurity innovation and protection.
- Benefits: Enjoy flexible wellbeing programs, mental health resources, and personalised learning opportunities.
- Why this job: Shape the future of cybersecurity while working in a diverse and inclusive environment.
- Qualifications: Experience with containers, scripting, and strong consulting skills are preferred.
- Other info: We celebrate diversity and provide accommodations for individuals with disabilities.
The predicted salary is between 36000 - 60000 £ per year.
At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
We take our mission of protecting the digital way of life seriously. Our values were crowdsourced by employees and are brought to life through each of us every day - from disruptive innovation and collaboration to execution. As a member of our team, you will be shaping the future of cybersecurity. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
- Provide designated technical support to customers as outlined by the statement
- Respond to user-reported issues in adherence to established Service Level Agreements
- Triage customer reported issues and respond to them via ticketing system, phone or remote sessions
- Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix
- Provide timely feedback into the development process on customer-reported product problems
- Facilitate root cause investigations and manage the implementation of corrective and preventative measures
Experience with containers, orchestrators like Kubernetes, Docker, Linux, Cloud Providers (AWS, Azure, GCP), CI/CD, Terraform, Ansible, Container Registries, Serverless a plus.
Strong consulting and project management skills, with validated results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth.
Experience with scripting including Python, JSON, YAML, and Bash is a plus.
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. As threats and technology change, we stay in step to accomplish our mission. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. We’re problem solvers that take risks and challenge cybersecurity’s status quo.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
Senior at Technical Support Engineer employer: Palo Alto Networks
Contact Detail:
Palo Alto Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior at Technical Support Engineer
✨Tip Number 1
Familiarise yourself with Palo Alto Networks' mission and values. Understanding their commitment to cybersecurity and innovation will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Brush up on your technical skills related to the job description, especially in areas like Kubernetes, Docker, and scripting languages such as Python and Bash. Being able to discuss your hands-on experience with these technologies can set you apart from other candidates.
✨Tip Number 3
Prepare to demonstrate your problem-solving abilities. Think of specific examples where you've successfully triaged issues or implemented solutions in a technical support role, as this will highlight your capability to handle customer-reported problems effectively.
✨Tip Number 4
Network with current or former employees of Palo Alto Networks. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when tailoring your approach during the interview process.
We think you need these skills to ace Senior at Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Technical Support Engineer position. Tailor your application to highlight relevant experience and skills that align with Palo Alto Networks' mission and values.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with technical support, particularly in areas like containers, cloud providers, and scripting languages. Use specific examples to demonstrate how you've successfully resolved customer issues in the past.
Showcase Problem-Solving Skills: Palo Alto Networks values problem solvers. In your application, provide examples of how you've identified and resolved technical problems, especially in high-pressure situations. This will show your ability to thrive in their fast-paced environment.
Personalise Your Cover Letter: Craft a personalised cover letter that reflects your passion for cybersecurity and your alignment with the company's mission. Mention why you want to work at Palo Alto Networks specifically and how you can contribute to their goals.
How to prepare for a job interview at Palo Alto Networks
✨Understand the Company Mission
Before your interview, make sure you fully grasp Palo Alto Networks' mission of protecting the digital way of life. Be prepared to discuss how your skills and experiences align with this mission and how you can contribute to their goal of being a leading cybersecurity partner.
✨Showcase Your Technical Skills
Highlight your experience with relevant technologies such as Kubernetes, Docker, and cloud providers like AWS or Azure. Be ready to provide specific examples of how you've used these tools in past roles, especially in troubleshooting and problem-solving scenarios.
✨Demonstrate Problem-Solving Abilities
Palo Alto Networks values innovative problem solvers. Prepare to discuss past challenges you've faced in technical support and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Prepare for Behavioural Questions
Expect questions that assess your consulting and project management skills. Think of instances where you've acted as a trusted advisor to clients, focusing on how you drove business value and collaborated with both technical and non-technical teams.
