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- Tasks: Lead change management efforts and support technical teams during system transitions.
- Company: Join Palo Alto Networks, a fast-paced and innovative tech company.
- Benefits: Remote work, flexible hours, and the chance to work with C-level executives.
- Other info: Opportunity for growth in a dynamic environment.
- Why this job: Make a real impact by helping teams navigate change smoothly.
- Qualifications: Strong communication skills and experience in project management.
The predicted salary is between 40000 - 50000 £ per year.
This role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners.
Location – Remote, UK
Duration - 6 months
The ideal candidate will have valid work authorization to work within the United Kingdom. This position is not eligible for any visa sponsorship.
Palo Alto Networks is a fast-paced, rapidly growing environment that requires the flexibility to "roll up your sleeves" and participate in various capacities to deliver success. In this role, you will report to the Senior Executive Assistant to support C-level executives and drive day-to-day administrative operations. You are expected to handle all duties with a high degree of integrity, professionalism, and confidentiality. The ideal candidate is highly motivated, takes initiative, and is comfortable with ambiguity. You know how to ask the right questions to gain clarity and can drive execution efficiently and proficiently.
We are seeking a Regional Change Management Specialist to lead transition efforts within our Technical Support organization across the AMER region. As we undergo significant system shifts and process optimizations as part of the post-merger integration process, this specialist will be responsible for ensuring that our Support teams are prepared, informed, and empowered to navigate change with minimal friction.
The ideal candidate is a master communicator who can bridge the gap between technical integration leads and frontline support staff, driving stability and clarity throughout the business process lifecycle.
Core Responsibilities- Change Planning & Strategy: Draft and continuously update comprehensive Change Management plans specifically tailored for Technical Support teams. Ensure all plans are aligned with the Support Integration efforts. Collaborate with Integration Leads to synchronize and align global communication plans with regional nuances.
- Content Creation & Documentation: Develop high-impact "What’s Changing" guides to provide transparency on upcoming system and workflow updates. Create "Migration Readiness Checklists" to serve as go-live benchmarks for regional teams. Draft and maintain internal playbooks that provide step-by-step guidance for using the new systems and processes. Identify and document test cases for the Support CRM Integration Testing and track their execution.
- Enablement & Support: Build, publish, and track regional enablement modules to ensure 100% team readiness. Host regular regional "Office Hours" to provide a forum for feedback and real-time clarity. Monitor platform adoption and stability during system shifts, intervening where necessary to drive clarity.
- High Empathy: Ability to understand and advocate for the frontline support experience during stressful transitions.
- Communication Skills: Strong drafting skills with the ability to simplify complex technical jargon into actionable internal guides.
- Organizational Skills: Highly disciplined in tracking project milestones, checklists, and enablement progress.
- Technical Platform Proficiency: Experience with content creation tools and Salesforce Service Cloud platform.
Regional Change Management Specialist -Technical Support (Contractor) employer: Palo Alto Networks
Contact Detail:
Palo Alto Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Change Management Specialist -Technical Support (Contractor)
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to change management. We suggest role-playing with a friend or using online resources to get comfortable with articulating your thoughts clearly.
✨Tip Number 3
Showcase your skills through real-life examples! When discussing your experience, we recommend using the STAR method (Situation, Task, Action, Result) to highlight how you've successfully navigated change in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Regional Change Management Specialist -Technical Support (Contractor)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Regional Change Management Specialist role. Highlight your experience in change management and technical support, and don’t forget to mention any relevant tools you’ve used, like Salesforce Service Cloud.
Show Off Your Communication Skills: Since this role requires strong drafting skills, use your application to demonstrate your ability to simplify complex information. Write clearly and concisely, and make sure your documents are free from jargon that might confuse the reader.
Highlight Your Organisational Skills: We want to see how disciplined you are in tracking projects and milestones. Include examples of how you've managed tasks or projects in the past, especially in fast-paced environments where flexibility is key.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Palo Alto Networks
✨Know Your Change Management Stuff
Make sure you brush up on change management principles and strategies. Be ready to discuss how you've successfully managed transitions in the past, especially in technical environments. This will show that you understand the role's core responsibilities.
✨Communicate Like a Pro
Since this role requires strong communication skills, practice explaining complex concepts in simple terms. You might be asked to demonstrate how you'd create guides or checklists, so think about examples from your experience that showcase your drafting skills.
✨Show Your Organisational Skills
Prepare to discuss how you track project milestones and manage documentation. Bring examples of how you've kept teams informed and engaged during transitions. This will highlight your ability to stay disciplined and organised under pressure.
✨Be Ready for Ambiguity
This position requires comfort with ambiguity, so think of times when you've navigated uncertain situations. Be prepared to share how you ask the right questions to gain clarity and drive execution, as this will demonstrate your proactive approach.