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For Companies At a Glance
- Tasks: Lead impactful projects and ensure customer success with innovative technology.
- Company: Join a mission-driven team at Palo Alto Networks, focused on cybersecurity.
- Benefits: Remote work, diverse culture, and opportunities for professional growth.
- Why this job: Make a real difference in cybersecurity while collaborating with passionate professionals.
- Qualifications: 8+ years of project management experience and strong organisational skills.
- Other info: Embrace a culture of innovation and diversity in a dynamic work environment.
The predicted salary is between 28800 - 48000 £ per year.
Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
The Team Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Job Summary The Professional Services Program Manager will lead services programs and projects as part of the delivery cycle, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget. The Program Manager will drive customer deployment programs and projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes.
Key Responsibilities
- Determine project partners and team structure/organization partners will include technical and business resources
- In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables
- Develop project timeline and landmarks using appropriate tools and techniques
- Build and execute project work plans and revise as appropriate to meet changing needs and requirements
- Identify resources needed and assign individual responsibilities and tasks
- Run day-to-day operational aspects of a project and scope
- Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc.
- Review deliverables prepared by team before passing to client
- Effectively apply Palo Alto Networks Project Management methodology and implement project standards
- Minimize our exposure and risk on all projects
- Ensure project documents are complete, current, and stored appropriately
- Track and report team hours and expenses on a weekly basis
- Provide Executive Dashboards on overall project/program status
- Mentor project managers and project coordinators
Qualifications Preferred Qualifications
- BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience required
- 8+ years of related work experience or leading complex projects desired
- Analyze project profitability, revenue, margins, bill rates, and utilization
- Strong proficiency with project management software, such as Microsoft Project and SmartSheets
- Good presentation skills including written, oral, presentation
- Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization
- Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments
- Flexible to shifting priorities, demands, and timelines; able to promptly and expertly react to project adjustments and alterations
- Experience managing large scale (Global) deployments with multiple projects, teams and resources
- Project Management Institute PMP(r) certification or equivalent a plus
- Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus
Additional Information Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.
Professional Services Program Manager employer: Palo Alto Networks
Contact Detail:
Palo Alto Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Program Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Palo Alto Networks. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show them you’re not just about the skills but also about fitting into their mission of protecting our digital way of life.
✨Tip Number 3
Practice your storytelling skills. Be ready to share specific examples of how you've tackled challenges in past projects. This will help you stand out as someone who can drive customer success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Professional Services Program Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Professional Services Program Manager role. Highlight your relevant experience and skills that align with the job description, especially your project management expertise and customer support focus.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve successfully managed projects or improved processes.
Be Authentic: Let your personality shine through in your application. We value diverse voices and ideas, so don’t be afraid to express your passion for cybersecurity and how you can contribute to our mission.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures it reaches the right people and gives you the best chance of being considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Palo Alto Networks
✨Know Your Project Management Methodologies
Familiarise yourself with Palo Alto Networks' project management methodologies. Be ready to discuss how you've applied these in past roles, especially in managing complex projects. Highlight your experience with tools like Microsoft Project and SmartSheets.
✨Demonstrate Customer-Centric Thinking
Since the role focuses on customer success, prepare examples of how you've gone above and beyond for clients in previous positions. Show that you understand the importance of evolving customer needs and how you proactively address them.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in project management and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical skills.
✨Emphasise Team Collaboration
This role requires working closely with various teams. Share experiences where you've successfully collaborated with technical and business resources. Highlight your interpersonal skills and how you foster collaboration across different departments.