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- Tasks: Lead change management efforts and support teams through system transitions.
- Company: Join Palo Alto Networks, a fast-paced and innovative tech leader.
- Benefits: Remote work, flexible hours, and a chance to make an impact.
- Other info: Contract role with opportunities for growth in a dynamic environment.
- Why this job: Be the bridge between tech and support, driving clarity in exciting changes.
- Qualifications: Strong communication skills and empathy for frontline experiences required.
The predicted salary is between 40000 - 50000 £ per year.
This role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners.
Location – Remote, UK
Duration - 6 months
The ideal candidate will have valid work authorization to work within the United Kingdom. This position is not eligible for any visa sponsorship.
Palo Alto Networks is a fast-paced, rapidly growing environment that requires the flexibility to "roll up your sleeves" and participate in various capacities to deliver success. In this role, you will report to the Senior Executive Assistant to support C-level executives and drive day-to-day administrative operations. You are expected to handle all duties with a high degree of integrity, professionalism, and confidentiality. The ideal candidate is highly motivated, takes initiative, and is comfortable with ambiguity. You know how to ask the right questions to gain clarity and can drive execution efficiently and proficiently.
We are seeking a Regional Change Management Specialist to lead transition efforts within our Technical Support organization across the AMER region. As we undergo significant system shifts and process optimizations as part of the post-merger integration process, this specialist will be responsible for ensuring that our Support teams are prepared, informed, and empowered to navigate change with minimal friction. The ideal candidate is a master communicator who can bridge the gap between technical integration leads and frontline support staff, driving stability and clarity throughout the business process lifecycle.
Core Responsibilities- Change Planning & Strategy: Draft and continuously update comprehensive Change Management plans specifically tailored for Technical Support teams. Ensure all plans are aligned with the Support Integration efforts. Collaborate with Integration Leads to synchronize and align global communication plans with regional nuances.
- Content Creation & Documentation: Develop high-impact "What’s Changing" guides to provide transparency on upcoming system and workflow updates. Create "Migration Readiness Checklists" to serve as go-live benchmarks for regional teams. Draft and maintain internal playbooks that provide step-by-step guidance for using the new systems and processes. Identify and document test cases for the Support CRM Integration Testing and track their execution.
- Enablement & Support: Build, publish, and track regional enablement modules to ensure 100% team readiness. Host regular regional "Office Hours" to provide a forum for feedback and real-time clarity. Monitor platform adoption and stability during system shifts, intervening where necessary to drive clarity.
- High Empathy: Ability to understand and advocate for the frontline support experience during stressful transitions.
- Communication Skills: Strong drafting skills with the ability to simplify complex technical jargon into actionable internal guides.
- Organizational Skills: Highly disciplined in tracking project milestones, checklists, and enablement progress.
- Technical Platform Proficiency: Experience with content creation tools and Salesforce Service Cloud platform.
Regional Change Management Specialist -Technical Support (Contractor) in Portsmouth employer: Palo Alto Networks
Contact Detail:
Palo Alto Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Change Management Specialist -Technical Support (Contractor) in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Regional Change Management Specialist role. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand Palo Alto Networks' mission and values, and think about how your skills in change management can align with their goals. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your communication skills! As a Regional Change Management Specialist, you'll need to simplify complex ideas. Try explaining technical concepts to a friend or family member. If they understand, you're on the right track!
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that suit your skills. Plus, it shows you're serious about joining our team at Palo Alto Networks. Let's get you that job!
We think you need these skills to ace Regional Change Management Specialist -Technical Support (Contractor) in Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Regional Change Management Specialist role. Highlight your experience in change management and technical support, and show us how you can bridge the gap between teams.
Show Off Your Communication Skills: Since this role requires strong drafting skills, don’t hold back! Use clear and concise language in your application. We want to see how you can simplify complex ideas into easy-to-understand content.
Demonstrate Your Organisational Skills: We love a candidate who can keep things on track! Include examples of how you've managed projects or tracked milestones in previous roles. This will show us you're disciplined and ready to handle the responsibilities of the position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Palo Alto Networks
✨Know Your Change Management Basics
Brush up on your change management principles and strategies. Be ready to discuss how you would draft and update comprehensive Change Management plans, as this is a key responsibility in the role. Show that you understand the importance of aligning these plans with regional nuances.
✨Communicate Clearly and Confidently
Since this role requires strong communication skills, practice simplifying complex technical jargon into clear, actionable guides. Prepare examples of how you've successfully communicated changes in previous roles, especially in high-pressure situations.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you track project milestones and manage checklists. Bring examples of how you've maintained discipline in your work, especially during transitions or system shifts, to show you can handle the demands of this fast-paced environment.
✨Show Empathy for Frontline Support
Highlight your ability to understand and advocate for the frontline support experience. Share specific instances where you've supported teams through transitions, demonstrating your high empathy and commitment to ensuring minimal friction during changes.