Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead exciting projects to enhance customer success and solve real-world problems.
- Company: Join a dynamic team at Palo Alto Networks, committed to innovation and impact.
- Benefits: Remote work, diverse culture, and opportunities for professional growth.
- Why this job: Make a meaningful impact in cybersecurity while collaborating with passionate professionals.
- Qualifications: 8+ years of project management experience and strong organisational skills required.
- Other info: Embrace a culture of trust, accountability, and shared success.
The predicted salary is between 43200 - 72000 £ per year.
Our Mission
At Palo Alto Networks, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
Who We Are
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
The Team
Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn't stop once they sign – it evolves. As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Job Summary
The Professional Services Program Manager will lead services programs and projects as part of the delivery cycle, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget. The Program Manager will drive customer deployment programs and projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes.
Key Responsibilities
- Determine project partners and team structure/organization partners will include technical and business resources
- In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables
- Develop project timeline and landmarks using appropriate tools and techniques
- Build and execute project work plans and revise as appropriate to meet changing needs and requirements
- Identify resources needed and assign individual responsibilities and tasks
- Run day-to-day operational aspects of a project and scope
- Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc.
- Review deliverables prepared by team before passing to client
- Effectively apply Palo Alto Networks Project Management methodology and implement project standards
- Minimize our exposure and risk on all projects
- Ensure project documents are complete, current, and stored appropriately
- Track and report team hours and expenses on a weekly basis
- Provide Executive Dashboards on overall project/program status
- Mentor project managers and project coordinators
Qualifications
Preferred Qualifications
BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience required
8+ years of related work experience or leading complex projects desired
Analyze project profitability, revenue, margins, bill rates, and utilization
Strong proficiency with project management software, such as Microsoft Project and SmartSheets
Good presentation skills including written, oral, presentation
Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization
Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments
Flexible to shifting priorities, demands, and timelines; able to promptly and expertly react to project adjustments and alterations
Experience managing large scale (Global) deployments with multiple projects, teams and resources
Project Management Institute PMP(r) certification or equivalent a plus
Experience with Google's G Suite (Drive, Docs, Sheets, and Slides) is a plus
Additional Information
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Professional Services Program Manager in Newcastle upon Tyne employer: Palo Alto Networks
Contact Detail:
Palo Alto Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Program Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Professional Services Program Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand Palo Alto Networks' mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in project management and customer support can drive success at Palo Alto Networks. A confident and clear presentation of your abilities can make all the difference.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Professional Services Program Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how your passion aligns with our mission at Palo Alto Networks. Share specific examples of how you've tackled challenges in the past and how that experience can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to the Professional Services Program Manager role. Highlight relevant experience, especially in project management and customer support. We love seeing how your skills match our needs, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Palo Alto Networks
✨Know Your Stuff
Make sure you understand the ins and outs of project management methodologies, especially those relevant to Palo Alto Networks. Brush up on your knowledge of tools like Microsoft Project and SmartSheets, as well as any recent trends in cybersecurity that could impact customer success.
✨Showcase Your Experience
Prepare to discuss specific examples from your past roles where you've successfully managed large-scale deployments or complex projects. Highlight how you handled challenges, met deadlines, and ensured customer satisfaction—this will demonstrate your capability to thrive in this role.
✨Emphasise Team Collaboration
Since this role involves working with diverse teams, be ready to talk about how you foster collaboration among different stakeholders. Share instances where you’ve effectively communicated with technical and business resources to achieve project goals.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, the professional services team, and how they measure success. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
