At a Glance
- Tasks: Support the Service Contract Administration team with accurate service scope requests.
- Company: Join Palo Alto Networks, a leader in cybersecurity solutions.
- Benefits: Gain valuable experience in a fast-paced environment with potential for growth.
- Other info: Contract role for 12 months, located in London, UK.
- Why this job: Be part of a dynamic team and enhance your skills in contract management.
- Qualifications: Bachelor's degree or equivalent experience; customer service skills preferred.
The predicted salary is between 29700 - 36300 £ per year.
This role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners.
Location: London, UK
Duration: 12 months
Team: CyberArk Revenue Operations
The ideal candidate will have valid work authorization to work within the United Kingdom. This position is not eligible for any visa sponsorship.
The CyberArk Service Contract Coordinator/Assistant's primary responsibility is to support the Service Contract Administration team with high quality and accurate service scope requests. This person must work closely with Sales and applicable internal teams to triage scoping requests, draft scoping documents and enable the scoping workflow for accurate deal closure.
Responsibilities:
- Manage service scoping cases queue, tracking all communications and request status.
- Review, prioritize, and respond to service scope requests promptly.
- Triage and elevate requests to relevant stakeholders per policy and SLA.
- Generate and update service scoping documents, maintaining current and accurate records of all relevant documents.
- Ensure completed workflows are met: particularly reviewing case statuses and following up on pending cases, detail-oriented document drafting and ensuring final documents are selected and match opportunity products.
- Assist manager on other related functional initiatives as necessary.
Desired Skills and Experience:
- Bachelor's degree or equivalent experience.
- Experience in a fast-paced enterprise environment with a focus on client management, customer service, and operations is strongly preferred.
- Experience in the Salesforce CRM platform preferred.
- Great interpersonal skills; ability to communicate to different target audiences and work effectively with internal and external stakeholders.
- Proficient in typing and computer skills like Microsoft Word.
- Strong written and verbal communication skills.
- Detail-oriented and strong organizational skills.
- Ability to prioritize and assist with tasks and deadlines effectively and timely.
- Willingness to participate in and provide feedback to new initiatives.
- Ability to assist the sales process by identifying opportunities and coordinating actions between the customer and the sales team.
- A focus on execution with the ability to work independently and initiate administrative improvements; needs limited guidance from supervisor.
Service Contract Coordinator(Contractor) in London employer: Palo Alto Networks
At Palo Alto Networks, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Machine Identity Security Sales Specialist, you will thrive in a remote environment where your contributions directly impact our mission to secure the digital landscape. With a commitment to employee growth, diverse teams, and cutting-edge technology, you'll find meaningful work alongside passionate colleagues who value your ideas and expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Service Contract Coordinator(Contractor) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Palo Alto Networks. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Palo Alto Networks before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Contract Coordinator(Contractor) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Palo Alto Networks:Your cover letter is your chance to shine! Tell us why you want to work at Palo Alto Networks specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Palo Alto Networks!
How to prepare for a job interview at Palo Alto Networks
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
