At a Glance
- Tasks: Help customers secure their digital environments with cutting-edge SASE solutions.
- Company: Join Palo Alto Networks, a leader in cybersecurity innovation.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive culture that values every voice and idea.
- Why this job: Make a real impact in cybersecurity while collaborating with passionate experts.
- Qualifications: 5+ years in tech support or consulting, strong networking and security knowledge.
The predicted salary is between 60000 - 80000 £ per year.
Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
Job Summary Your Career With uncertain macroeconomic conditions putting pressure on organizations to do more with less, investing in IT solutions that reduce complexity and cost are more important than ever. For security and networking infrastructure, this means adopting a Secure Access Service Edge (SASE) strategy. According to Gartner, "By 2025, 80% of enterprises will have adopted a strategy to unify web, cloud services, and private application access using a SASE/SSE architecture, up from 20% in 2021." Gartner has recognized Palo Alto Networks as a Leader in the 2023 Gartner® Magic Quadrant™ for SSE. This recognition joins our recent acknowledgment as a Leader in the 2022 Gartner Magic Quadrant for SD-WAN. We believe that, taken together, these emphasize our commitment to delivering best-in-class cybersecurity solutions that help organizations stay secure and agile in this hybrid era.
As a Customer Success Engineer within the SASE team, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations. This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You are someone who is highly technical, understands SASE technologies, and understands the complex world of cloud eco-systems and integrations.
You love solving critical problems in challenging environments. In this role, you will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions. You will be the frontline defense against the world’s most pressing cybersecurity challenges. The end result for the client? Better digital protection. The end result for you? An important career that impacts our daily lives in the digital age.
Your Impact Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions to achieve their business and security objectives. Assist customers in implementing Palo Alto Networks SASE solutions and fully integrate these into their security and networking operations. Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams. Serve as a customer advocate in influencing product roadmap and improvements. Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program. Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed. Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs. Be a Go-To customer expert on Palo Alto Networks SASE security solutions and become a Subject Matter expert over time. Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement.
Qualifications Your Experience BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field. Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles. In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc. Understanding SASE architecture and value proposition. Past experience with Data Security product suite (CASB, DLP). Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP). Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.). Knowledge of Linux (including BASH and Python scripting). Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions. Strong consulting and project management skills. Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization. Ability to multi-task and work in a fast-paced environment. Availability to provide after-hours deliverables on a scheduled / non-scheduled basis.
Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Customer Success Engineer Prisma Access / SaaS - UK in London employer: Palo Alto Networks
At Palo Alto Networks, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our remote-first approach allows you to work from anywhere in the UK while being part of a dynamic team dedicated to solving real-world cybersecurity challenges. With a strong emphasis on employee growth, we provide ample opportunities for professional development and encourage every voice to contribute to our mission of protecting the digital world.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Engineer Prisma Access / SaaS - UK in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend webinars, join forums, or hit up local meetups. The more you engage, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your technical expertise in SASE solutions. This not only demonstrates your capabilities but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those interviews! Research common questions related to customer success engineering and practice your responses. Be ready to share examples of how you've tackled challenges in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our mission at Palo Alto Networks.
We think you need these skills to ace Customer Success Engineer Prisma Access / SaaS - UK in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Engineer role. Highlight your experience with SASE technologies and how you've tackled similar challenges in the past. We want to see how you can bring your unique skills to our team!
Show Your Passion:Let your enthusiasm for cybersecurity shine through! Share examples of how you've solved real-world problems or contributed to innovative projects. We love seeing candidates who are as passionate about our mission as we are.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to explain your technical expertise and how it relates to the role. We appreciate candidates who can communicate complex ideas simply, so don’t hold back!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Palo Alto Networks
✨Know Your SASE Stuff
Make sure you brush up on your knowledge of Secure Access Service Edge (SASE) technologies. Understand the architecture and its value proposition, as well as how it integrates with cloud security solutions. Being able to discuss these concepts confidently will show that you're not just familiar with the role but genuinely passionate about it.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex technical challenges in the past. Think about situations where you had to balance customer expectations with technical limitations. This will demonstrate your ability to think critically and act decisively, which is crucial for a Customer Success Engineer.
✨Communicate Like a Pro
Practice articulating technical issues in a way that non-technical stakeholders can understand. You might be speaking with CISOs or Security Architects who need clear insights into how your solutions impact their business. Being able to bridge that gap will set you apart from other candidates.
✨Be Ready to Discuss Customer Engagement
Think about how you've previously engaged with customers to ensure they’re getting the most out of their investments. Be prepared to discuss strategies for building relationships and advocating for customer needs, as this role heavily relies on collaboration and trust-building.
